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System Restore won't work in Windows 10 Pro

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#1
betsym

betsym

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System Restore will not work on my computer. I've tried doing it in safe mode and several other things. I get an error message that says " System restore failed to extract the original copy of the directory from the restore point.Source%ProgramFiles%WindowsApps Destination:AppxStaging an Unspecified error occured during system restore (0x800701b1). My computer is a custom built gaming computer that I own. before that, I had a 10 year old Alienwares computer that wasn't real reliable  and some days it worked and some days it didn't. So I CAN check my messages every day now.


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#2
phillpower2

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Windows could be corrupted, the boot drive failing or worse case scenario a combination of both.

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

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#3
betsym

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You have various issues going on there so deal with the most important first.

 

speccy.piriform.com/results/gT0bx1iUO0w2JTx10P1x6lO

 

My computer was custom built 3 years ago and system restore has NEVER worked.

 

 

From your Speccy report;

 

 

Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 2/7/2021 12:50:55 AM

 

 
 
Windows is shown to have been installed almost fourteen months ago yet you have not checked for any OS or Defender updates until September 15th of this year, why is that and why were no drivers installed once Windows had been last year.
 
The amount of scheduled update checkers you have and Windows being a year out of date could well mean that you need to visit the malware removal forums.
 
Post the brand and model name or number of the PSU + do the below;
 

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.


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#4
betsym

betsym

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  MiniToolBox by Farbar  Version: 13-05-2022

Ran by Admin (administrator) on 22-09-2022 at 00:44:44
Running from "E:\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/22/2022 12:28:19 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on 4TB extra space (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (09/22/2022 12:28:18 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on 2TB (F:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (09/21/2022 11:57:06 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15547
 
Error: (09/21/2022 11:57:06 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15547
 
Error: (09/21/2022 11:57:06 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (09/21/2022 10:31:24 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on 4TB extra space (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (09/21/2022 10:31:23 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on 2TB (F:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (09/21/2022 08:04:16 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on 4TB extra space (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (09/21/2022 08:04:16 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on 2TB (F:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
Error: (09/21/2022 05:59:21 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on 4TB extra space (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)
 
 
System errors:
=============
Error: (09/21/2022 11:56:44 AM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-B95E5B4)
Description: Event-ID 10010
 
Error: (09/21/2022 08:00:05 AM) (Source: DCOM) (EventID: 10000) (User: DESKTOP-B95E5B4)
Description: Event-ID 10000
 
Error: (09/21/2022 07:55:16 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Mozilla Maintenance Service service terminated with the following error: 
%%1 = Incorrect function.
 
Error: (09/21/2022 07:55:13 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Mozilla Maintenance Service service terminated with the following error: 
%%1 = Incorrect function.
 
Error: (09/21/2022 12:54:01 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NMPJ99VJBWV-Microsoft.YourPhone.
 
Error: (09/20/2022 04:12:33 AM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-B95E5B4)
Description: Event-ID 10010
 
Error: (09/19/2022 09:16:14 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-B95E5B4)
Description: Event-ID 10010
 
Error: (09/19/2022 06:32:02 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-B95E5B4)
Description: Event-ID 10010
 
Error: (09/19/2022 06:31:18 PM) (Source: RemoteAccess) (EventID: 20063) (User: )
Description: Remote Access Connection Manager failed to start because the Protocol engine [IKEv2] failed to initialize. The request is not supported.
 
Error: (09/19/2022 06:31:18 PM) (Source: RemoteAccess) (EventID: 20063) (User: )
Description: Remote Access Connection Manager failed to start because the Protocol engine [rasgreeng.dll] failed to initialize. The specified module could not be found.
 
 
Windows Defender:
================
Date: 2022-08-09 00:37:01
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2022-08-08 05:17:58
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2022-08-07 16:21:19
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2022-08-05 04:45:04
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
 
Date: 2022-06-05 10:48:00
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:
 
Date: 2022-09-17 10:35:09
Description: 
Microsoft Defender Antivirus Real-Time Protection feature has encountered an error and failed.
Feature: On Access
Error Code: 0x8007043c
Error description: This service cannot be started in Safe Mode 
Reason: Antimalware security intelligence has stopped functioning for an unknown reason. In some instances, restarting the service may resolve the problem.
 
Date: 2022-09-17 10:32:07
Description: 
Microsoft Defender Antivirus Real-Time Protection feature has encountered an error and failed.
Feature: On Access
Error Code: 0x8007043c
Error description: This service cannot be started in Safe Mode 
Reason: Antimalware security intelligence has stopped functioning for an unknown reason. In some instances, restarting the service may resolve the problem.
 
Date: 2022-09-17 10:27:37
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.373.219.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.19500.2
Error code: 0x80072f8f
Error description: A security error occurred 
 
Date: 2022-09-17 10:27:37
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.373.219.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.19500.2
Error code: 0x80072f8f
Error description: A security error occurred 
 
Date: 2022-09-17 10:27:37
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.373.219.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.19500.2
Error code: 0x80072f8f
Error description: A security error occurred 
 
CodeIntegrity Errors:
====================
Date: 2022-09-22 00:42:59
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume8\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume8\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
3 Cards to Dead Time (HKLM-x32\...\BFG-3 Cards to Dead Time) (Version:  - )
4K Stogram 2.7 (HKLM\...\{2AB82C7A-9389-40F5-B6BC-9EC7CC04B015}) (Version: 2.7.2.1795 - Open Media LLC)
4K Video Downloader 4.7 (HKLM\...\{43CF4D03-5F6E-47EB-A1FC-287A68914755}) (Version: 4.7.0.2602 - Open Media LLC)
4K Video to MP3 2.6 (HKLM\...\{5EADB7B1-EACC-4414-8709-6CEE5166EFD0}) (Version: 2.6.1.913 - Open Media LLC)
4K YouTube to MP3 3.6 (HKLM\...\{B0B92D7C-02C8-4E31-A2A0-F4899DC62DA7}) (Version: 3.6.0.2084 - Open Media LLC)
7-Zip 22.01 (x64) (HKLM\...\7-Zip) (Version: 22.01 - Igor Pavlov)
9: The Dark Side Collector's Edition (HKLM-x32\...\BFG-9 - The Dark Side Collector's Edition) (Version:  - )
Adobe Acrobat DC (64-bit) (HKLM\...\{AC76BA86-1033-1033-7760-BC15014EA700}) (Version: 22.002.20212 - Adobe)
Advanced IP Scanner 2.5 (HKLM-x32\...\{713B5DE9-77B2-4F75-B597-40A4065FB1D1}) (Version: 2.5.3646 - Famatech)
AnyDesk (HKLM-x32\...\AnyDesk) (Version: ad 7.0.14 - philandro Software GmbH)
Apple Application Support (32-bit) (HKLM-x32\...\{CCA8C50D-785B-4896-8675-FFE0C4ECCBC3}) (Version: 8.7 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{75BEF7E8-4370-4D42-94F3-B5AA77057965}) (Version: 8.7 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{065D0CC8-C382-48AF-8A88-0DD3366EB26C}) (Version: 16.0.0.25 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{B292D163-23D2-4523-A699-1ABEC1875609}) (Version: 2.7.0.3 - Apple Inc.)
Ashley Clark: Secret of the Ruby (HKLM-x32\...\BFG-Ashley Clark - Secret of the Ruby) (Version:  - )
Be Rich (HKLM-x32\...\BFG-Be Rich) (Version:  - )
Be Richer (HKLM-x32\...\BFG-Be Richer) (Version:  - )
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.5.0.0 - )
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Build-a-lot: Fairy Tales (HKLM-x32\...\BFG-Build-a-lot - Fairy Tales) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 6.03 - Piriform)
Classic Shell (HKLM\...\{CABCE573-0A86-42FA-A52A-C7EA61D5BE08}) (Version: 4.3.1 - IvoSoft)
CORSAIR iCUE Software (HKLM-x32\...\{3DDA8C8B-7623-42DE-81C3-9E41CAD4F14A}) (Version: 3.9.93 - Corsair)
CPUID CPU-Z 2.01 (HKLM\...\CPUID CPU-Z_is1) (Version: 2.01 - CPUID, Inc.)
Dark Parables: Curse of Briar Rose Collector's Edition (HKLM-x32\...\BFG-Dark Parables - Curse of Briar Rose Collector's Edition) (Version:  - )
Dark Tales: Edgar Allan Poe's The Devil in the Belfry Survey (HKLM-x32\...\BFG-Dark Tales - Edgar Allan Poes The Devil in the Belfry Survey) (Version:  - )
Dark Tales: Edgar Allan Poe's The Premature Burial Collector's Edition (HKLM-x32\...\BFG-Dark Tales - Edgar Allan Poe's The Premature Burial Collector's Edition) (Version:  - )
Darkness and Flame: Enemy in Reflection Collector's Edition (HKLM-x32\...\BFG-Darkness and Flame - Enemy in Reflection Collectors Edition) (Version:  - )
Defraggler (HKLM\...\Defraggler) (Version: 2.22 - Piriform)
Disk Drill 4.5.616.0 (HKLM-x32\...\{a13977d2-381b-4fba-a79e-6b13b9beb784}) (Version: 4.5.616.0 - CleverFiles)
Disk Drill 4.5.616.0 (x64) (HKLM\...\{17F6B007-DBEF-44B1-A692-76760CFE81B6}) (Version: 4.5.616.0 - CleverFiles) Hidden
Dokan Library 1.4.1.1000 (x64) (HKLM\...\{65A3A964-3DC3-0104-0001-210114105723}) (Version: 1.4.1.1000 - Dokany Project) Hidden
Dokan Library 1.4.1.1000 Bundle (HKLM-x32\...\{9af3b5e1-ed1b-48df-a34f-22fa6bcc4b04}) (Version: 1.4.1.1000 - Dokany Project)
Dr. Watson - Treasure Island (HKLM-x32\...\{CDECA037-1AC3-44DA-A9D3-2144E4E5F591}_is1) (Version:  - UIG GmbH)
Duplicate Cleaner Pro 4.1.1 (HKLM-x32\...\Duplicate Cleaner Pro) (Version: 4.1.1 - DigitalVolcano Software Ltd)
Duplicate Sweeper (HKLM-x32\...\{85526846-A690-4810-A2E6-DE3E0834A2C9}) (Version: 1.83.0 - Wide Angle Software)
Echoes of the Past: The Castle of Shadows Collector's Edition (HKLM-x32\...\BFG-Echoes of the Past - The Castle of Shadows Collectors Edition) (Version:  - )
Epson Customer Research Participation (HKLM\...\{B26449A6-6007-4460-B4FE-C4776115BCEA}) (Version: 1.83.0000 - Seiko Epson Corporation)
Epson Event Manager (HKLM-x32\...\{D0251C06-C69E-401A-8133-57F3AFD08035}) (Version: 3.10.0088 - Seiko Epson Corporation)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 2.46.00 - Seiko Epson Corporation)
Epson ReadyInk Agent (A) (HKLM-x32\...\{A9B4584F-A29E-4880-97E6-1744B4AF2AF8}) (Version: 1.0.2.0 - Seiko Epson Corporation)
Epson Scan 2 (HKLM-x32\...\Epson Scan 2) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 3.00.04 - SEIKO EPSON Corp.)
EPSON Scan PDF Extensions (HKLM-x32\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0001 - SEIKO EPSON Corp.)
Epson Software Updater (HKLM-x32\...\{4830989D-5FA5-41DF-A02F-5D1B4D5C73B8}) (Version: 4.4.10 - Seiko Epson Corporation)
Epson WF-3720_4720_4730 Guide (HKLM-x32\...\UsersGuideEpson WF-3720_4720_4730 Guide_is1) (Version: 1.0 - Epson America, Inc.)
EPSON WF-4720 Series Printer Uninstall (HKLM\...\EPSON WF-4720 Series) (Version:  - Seiko Epson Corporation)
EpsonNet Print (HKLM\...\{96ED1D58-440C-4345-8FEE-C4781366C67F}) (Version: 3.1.4.0 - SEIKO EPSON Corporation)
Facebook Gameroom 1.21.6907.27509 (HKLM-x32\...\{E34773A0-158F-4322-8849-2C13BBCD6C68}) (Version: 1.21.6907.27509 - Facebook)
Flux Family Secrets: The Book of Oracles (HKLM-x32\...\BFG-Flux Family Secrets - The Book of Oracles) (Version:  - )
Flux Family Secrets: The Book of Oracles Strategy Guide (HKLM-x32\...\BFG-Flux Family Secrets - The Book of Oracles Strategy Guide) (Version:  - )
Flux Family Secrets: The Rabbit Hole Collector's Edition (HKLM-x32\...\BFG-Flux Family Secrets - The Rabbit Hole Collectors Edition) (Version:  - )
Flux Family Secrets: The Ripple Effect (HKLM-x32\...\BFG-Flux Family Secrets - The Ripple Effect) (Version:  - )
Flux Family Secrets: The Ripple Effect Strategy Guide (HKLM-x32\...\BFG-Flux Family Secrets - The Ripple Effect Strategy Guide) (Version:  - )
Free Alarm Clock (HKLM-x32\...\{8ED5A2F1-338F-4608-8AF7-BCD1ADC1E1F7}_is1) (Version: 4.0.1.0 - Comfort Software Group)
Girls Villa 3D (HKLM\...\{DFE36A23-0AE4-4A34-A1DF-67D308408F6E}) (Version: 1.0.0 - DigiGalaxy.net)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 105.0.5195.127 - Google LLC)
Goosebumps: The Game (HKLM-x32\...\BFG-Goosebumps - The Game) (Version:  - )
Haunted Manor: The Last Reunion Collector's Edition (HKLM-x32\...\BFG-Haunted Manor - The Last Reunion Collector's Edition) (Version:  - )
Hidden Expedition: Smithsonian Castle Collector's Edition (HKLM-x32\...\BFG-Hidden Expedition - Smithsonian Castle Collector's Edition) (Version:  - )
HP OfficeJet Pro 8710 Basic Device Software (HKLM\...\{3AF2E430-BAB4-4990-836F-9D7298894820}) (Version: 40.15.1230.21319 - HP Inc.)
HP Universal Fax Driver (HKLM\...\{92C9109F-838C-427C-97B2-D5B0DBE71CE8}) (Version: 2.0.209.08582 - HP Inc.)
I.R.I.S. OCR (HKLM-x32\...\{EBAF6DBF-ED9A-4B70-8EDB-599C8B4E0F4B}) (Version: 12.4.12.0 - HP)
iCloud (HKLM\...\{8808B208-87D1-4725-8192-76D257E9DEAE}) (Version: 7.21.0.23 - Apple Inc.)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 23.20.16.4927 - Intel Corporation)
iTunes (HKLM\...\{E42D1B4D-78C2-4144-8E4D-FA82C53B68A4}) (Version: 12.12.5.8 - Apple Inc.)
Leawo Tunes Cleaner version  2.4.5.0 (HKLM-x32\...\{C4498CDA-69AF-4D27-BB6C-08684C2776E4}_is1) (Version: 2.4.5.0 - Leawo Software)
Macabre Mysteries: Curse of the Nightingale Collector's Edition (HKLM-x32\...\BFG-Macabre Mysteries - Curse of the Nightingale Collector's Edition) (Version:  - )
Malwarebytes version 4.5.13.208 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.5.13.208 - Malwarebytes)
Microsoft 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.15601.20148 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{7B1FCD52-8F6B-4F12-A143-361EA39F5E7C}) (Version: 3.67.0.0 - Microsoft Corporation)
Microsoft Visual Studio Installer (HKLM\...\{6F320B93-EE3C-4826-85E0-ADF79F8D4C61}) (Version: 2.4.1080.1113 - Microsoft Corporation)
Midnight Castle (HKLM-x32\...\BFG-Midnight Castle) (Version:  - )
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 104.0.2 (x64 en-US)) (Version: 104.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 83.0 - Mozilla)
MP4 Downloader 4 (HKLM-x32\...\MP4 Downloader_is1) (Version:  - Tomabo)
MP4 Downloader Pro 4 (HKLM-x32\...\MP4 Downloader Pro_is1) (Version:  - Tomabo)
Ms. Holmes: Five Orange Pips Collector's Edition (HKLM-x32\...\BFG-Ms Holmes - Five Orange Pips Collectors Edition) (Version:  - )
Ms. Holmes: The Monster of the Baskervilles Collector's Edition (HKLM-x32\...\BFG-Ms. Holmes - The Monster of the Baskervilles Collectors Edition) (Version:  - )
Mystery Case Files: Dire Grove, Sacred Grove Collector's Edition (HKLM-x32\...\BFG-MCF - Dire Grove Sacred Grove CE) (Version:  - )
Mystery Case Files: Dire Grove, Sacred Grove Strategy Guide (HKLM-x32\...\BFG-Mystery Case Files - Dire Grove, Sacred Grove Strategy Guide) (Version:  - )
Mystery Case Files: Ravenhearst Unlocked Collector's Edition (HKLM-x32\...\BFG-Mystery Case Files - Ravenhearst Unlocked Collector's Edition) (Version:  - )
Mystery Case Files: Return to Ravenhearst Strategy Guide ™ (HKLM-x32\...\BFG-Mystery Case Files - Return to Ravenhearst Strategy Guide) (Version:  - )
Mystery Case Files: Return to Ravenhearst ™ (HKLM-x32\...\BFG-Mystery Case Files - Return to Ravenhearst) (Version:  - )
Mystery of the Ancients: Mud Water Creek Collector's Edition (HKLM-x32\...\BFG-Mystery of the Ancients - Mud Water Creek Collectors Edition) (Version:  - )
Mystery Tales: The Reel Horror Collector's Edition (HKLM-x32\...\BFG-Mystery Tales - The Reel Horror Collectors Edition) (Version:  - )
Nancy Drew: Labyrinth of Lies (HKLM-x32\...\BFG-Nancy Drew - Labyrinth of Lies) (Version:  - )
Nancy Drew: The Captive Curse (HKLM-x32\...\BFG-Nancy Drew - The Captive Curse) (Version:  - )
Nancy Drew: The Captive Curse Strategy Guide (HKLM-x32\...\BFG-Nancy Drew - The Captive Curse Strategy Guide) (Version:  - )
Nancy Drew: The Phantom of Venice (HKLM-x32\...\BFG-Nancy Drew - The Phantom of Venice) (Version:  - )
Nancy Drew: The Phantom of Venice Strategy Guide (HKLM-x32\...\BFG-Nancy Drew - The Phantom of Venice Strategy Guide) (Version:  - )
Nancy Drew: Tomb of the Lost Queen (HKLM-x32\...\BFG-Nancy Drew - Tomb of the Lost Queen) (Version:  - )
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.4.60.00 - NETGEAR Inc.)
Nick Chase: A Detective Story Strategy Guide (HKLM-x32\...\BFG-Nick Chase - A Detective Story Strategy Guide) (Version:  - )
Nick Chase: A Detective Story ™ (HKLM-x32\...\BFG-Nick Chase - A Detective Story) (Version:  - )
NVIDIA FrameView SDK 1.2.7704.31296923 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.2.7704.31296923 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.24.0.135 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.24.0.135 - NVIDIA Corporation)
NVIDIA Graphics Driver 512.15 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 512.15 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.15601.20064 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.15601.20064 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.15601.20148 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.14131.20278 - Microsoft Corporation) Hidden
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Penny Dreadfuls™ Sweeney Todd (HKLM-x32\...\BFG-Penny Dreadfuls Sweeney Todd) (Version:  - )
Product Improvement Study for HP OfficeJet Pro 8710 (HKLM\...\{74C32506-CC4E-4134-8B3C-4B8138D1A9AB}) (Version: 40.15.1230.21319 - HP Inc.)
Razer Chroma SDK (HKLM-x32\...\Razer Chroma SDK) (Version: 3.28.1 - Razer Inc.)
Razer Cortex (HKLM-x32\...\Razer Cortex_is1) (Version: 10.2.5.0 - Razer Inc.)
Razer Synapse (HKLM-x32\...\Razer Synapse) (Version: 3.7.0831.083015 - Razer Inc.)
RealDownloader (HKLM-x32\...\{B3F255B2-B9B4-40B7-B7D1-7A519A215020}) (Version: 18.1.17.202 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 18.1) (Version: 18.1.17 - RealNetworks)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Robin's Quest: A Legend Born (HKLM-x32\...\BFG-Robin's Quest - A Legend Born) (Version:  - )
Safecracker (HKLM-x32\...\BFG-Safecracker) (Version:  - )
Safecracker Strategy Guide (HKLM-x32\...\BFG-Safecracker Strategy Guide) (Version:  - )
Sea of Lies: Leviathan Reef Collector's Edition (HKLM-x32\...\BFG-Sea of Lies - Leviathan Reef Collectors Edition) (Version:  - )
Snark Busters: All Revved up (HKLM-x32\...\BFG-Snark Busters - All Revved up) (Version:  - )
Snark Busters: High Society (HKLM-x32\...\BFG-Snark Busters - High Society) (Version:  - )
Snark Busters: Welcome to the Club (HKLM-x32\...\BFG-Snark Busters - Welcome to the Club) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Spirits of Mystery: Song of the Phoenix Collector's Edition (HKLM-x32\...\BFG-Spirits of Mystery - Song of the Phoenix Collector's Edition) (Version:  - )
The Clockwork Man: The Hidden World (HKLM-x32\...\BFG-The Clockwork Man - The Hidden World) (Version:  - )
The Secrets of Da Vinci (HKLM-x32\...\BFG-The Secrets of Da Vinci) (Version:  - )
The Wizard's Pen (HKLM-x32\...\BFG-The Wizard's Pen) (Version:  - )
Tune Sweeper 4 (HKLM-x32\...\{10D7F643-602B-4279-9650-BE687A5491EE}) (Version: 4.27 - Wide Angle Software)
Tune Sweeper V4 (HKLM-x32\...\{1F1C2A81-2757-4CEB-8B9D-36A8DFD5934C}) (Version: 4.36 - Wide Angle Software)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
vc2012_redist (HKLM-x32\...\{9402AEF2-5981-4097-8BE2-6501DAC4DBFD}) (Version: 1.0.0.0 - Realnetworks) Hidden
vs_filehandler_amd64 (HKLM-x32\...\{2C6EB385-1400-4B2E-8AE9-1F01FC236772}) (Version: 16.4.29411 - Microsoft Corporation) Hidden
vs_filehandler_x86 (HKLM-x32\...\{AF6BD1E3-7FE3-4DED-B9A0-D564B0F4C349}) (Version: 16.4.29411 - Microsoft Corporation) Hidden
vs_FileTracker_Singleton (HKLM-x32\...\{692A0FB3-E6A2-4D41-AC03-4136B4312DC0}) (Version: 16.3.29209 - Microsoft Corporation) Hidden
vs_minshellmsi (HKLM-x32\...\{4B6D2CD8-324E-4462-AFD6-8F33E08BB214}) (Version: 16.4.29411 - Microsoft Corporation) Hidden
vs_minshellmsires (HKLM-x32\...\{EC04CD66-C03A-470D-B0D2-4BBC87F6382D}) (Version: 16.0.28329 - Microsoft Corporation) Hidden
vs2015_redist x86 (HKLM-x32\...\{BD46163A-0331-4A61-B65A-7B66D7C93F8E}) (Version: 1.0.0.0 - Realnetworks) Hidden
Vulkan Run Time Libraries 1.0.65.0 (HKLM\...\VulkanRT1.0.65.0) (Version: 1.0.65.0 - LunarG, Inc.) Hidden
Whispered Secrets: Morbid Obsession Collector's Edition (HKLM-x32\...\BFG-Whispered Secrets - Morbid Obsession Collectors Edition) (Version:  - )
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
 
Packages:
=========
Alice in Wonderland - Seek and Find games free -> C:\Program Files\WindowsApps\38552CrispApp.AliceinWonderland-SeekandFindHiddenO_1.1.6.0_x64__pnrt47fe6g5q6 [2022-09-19] (CrispApp)
Alice Through the Looking Glass - Hidden Items Games -> C:\Program Files\WindowsApps\38552CrispApp.AliceThroughtheLookingGlass-HiddenIt_1.1.3.0_x64__pnrt47fe6g5q6 [2022-09-19] (CrispApp)
Complete Anatomy -> C:\Program Files\WindowsApps\3D4Medical.comLLC.CompleteAnatomy_8.7.4.0_x86__jp2a6tdsptebg [2022-09-19] (3D4Medical)
Dark Skies by Tracy Hymas -> C:\Program Files\WindowsApps\Microsoft.DarkSkiesbyTracyHymas_1.0.0.0_neutral__8wekyb3d8bbwe [2022-09-19] (Microsoft Corporation)
Detective Sherlock Holmes : Hidden Objects . Find the difference -> C:\Program Files\WindowsApps\38552CrispApp.DetectiveSherlockHolmesHiddenObjects_1.4.9.0_x64__pnrt47fe6g5q6 [2022-09-19] (CrispApp)
Dolby Access -> C:\Program Files\WindowsApps\DolbyLaboratories.DolbyAccess_3.14.67.0_x64__rz1tebttyb220 [2022-09-19] (Dolby Laboratories)
Enhancer for YouTube™ for Microsoft Edge™ -> C:\Program Files\WindowsApps\48376MaximeRF.EnhancerforYouTubeforMicrosoftEdge_2.0.101.0_neutral__f4efyycdr3qdm [2022-09-19] (Maxime RF)
Facebook -> C:\Program Files\WindowsApps\FACEBOOK.FACEBOOK_2021.927.1.0_neutral__8xx8rvfyw5nnt [2021-10-14] (Facebook Inc)
Goosebumps -> C:\Program Files\WindowsApps\6798Interstallar.Goosebumps_1.0.4.0_x64__j4h33qk7353hm [2022-09-19] (Interstellar Apps) [MS Ad]
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_138.2.414.0_x64__v10z8vjag6ke6 [2022-09-19] (HP Inc.)
HP Support Assistant -> C:\Program Files\WindowsApps\AD2F1837.HPSupportAssistant_9.20.22.0_x64__v10z8vjag6ke6 [2022-09-19] (HP Inc.)
Intel® Graphics Command Center -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3408.0_x64__8j3eq9eme6ctt [2022-09-19] (INTEL CORP) [Startup Task]
Masha and the Bear Cartoons -> C:\Program Files\WindowsApps\6798Interstallar.MashaandtheBearCartoons_1.0.12.0_x64__j4h33qk7353hm [2022-09-19] (Interstellar Apps) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2022-09-19] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2022-09-19] (Microsoft Corporation) [MS Ad]
Netflix -> C:\Program Files\WindowsApps\4DF9E0F8.Netflix_6.98.1805.0_x64__mcm4njqhnhss8 [2022-09-19] (Netflix, Inc.)
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.962.0_x64__56jybvy8sckqj [2022-09-19] (NVIDIA Corp.)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2022-09-19] (Microsoft Corporation)
Pin It Button -> C:\Program Files\WindowsApps\Pinterest.PinItButton_1.39.5.0_neutral__xnkra2w3aecd0 [2022-09-19] (Pinterest)
Prime Video for Windows -> C:\Program Files\WindowsApps\AmazonVideo.PrimeVideo_1.0.111.0_x64__pwbj9vvecjh7j [2022-08-31] (Amazon Development Centre (London) Ltd)
Rakuten: Get Cash Back For Shopping -> C:\Program Files\WindowsApps\Ebates.EbatesCashBack_5.0.0.0_neutral__qvn24pjydtpgr [2022-09-19] (Rakuten)
Reader Notification Client -> C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r [2022-09-19] (Adobe Systems Incorporated)
Scooby-Doo Cartoons -> C:\Program Files\WindowsApps\6798Interstallar.Scooby-DooCartoons_1.0.25.0_x64__j4h33qk7353hm [2022-09-19] (Interstellar Apps) [MS Ad]
Seekers Notes®: Hidden Mystery -> C:\Program Files\WindowsApps\5CB722CC.SeekersNotesMysteriesofDarkwood_2.28.2.0_x86__ypk0bew5psyra [2022-09-19] (MYTONA Pte. Ltd.)
Sherlock Holmes - Norwood Mystery - Hidden Object Game FREE -> C:\Program Files\WindowsApps\SecretBuilders.SherlockHolmes-NorwoodMystery-Hidde_1.0.0.0_neutral__h32d949be4tgw [2022-09-19] (SecretBuilders)
Sherlock Holmes Tv Series -> C:\Program Files\WindowsApps\6798Interstallar.SherlockHolmesTvSeries_1.0.5.0_x64__j4h33qk7353hm [2022-09-19] (Interstellar Apps) [MS Ad]
The First Churchills -> C:\Program Files\WindowsApps\6798Interstallar.TheFirstChurchills_1.0.5.0_x64__j4h33qk7353hm [2022-09-19] (Interstellar Apps) [MS Ad]
The Joy of Painting -> C:\Program Files\WindowsApps\6798Interstallar.TheJoyofPainting_1.0.11.0_x64__j4h33qk7353hm [2022-09-19] (Interstellar Apps) [MS Ad]
Ultra Wide Video -> C:\Program Files\WindowsApps\16256sithrebel15.UltraWideVideo_1.0.2.0_neutral__ev392xfsfddmw [2022-09-19] (sithrebel15)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 40%
Total physical RAM: 16310.26 MB
Available physical RAM: 9776.09 MB
Total Virtual: 32694.26 MB
Available Virtual: 23748.96 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.29 GB) (Free:39.46 GB) NTFS
2 Drive d: (4TB extra space) (Fixed) (Total:3726.01 GB) (Free:2999.68 GB) NTFS
3 Drive e: (4TB Music & More) (Fixed) (Total:3726.02 GB) (Free:1229.94 GB) NTFS
4 Drive f: (2TB) (Fixed) (Total:1863.01 GB) (Free:194.14 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-B95E5B4
 
Admin                    Administrator            DefaultAccount           
Guest                    WDAGUtilityAccount       
 
 
**** End of log ****

  • 0

#5
phillpower2

phillpower2

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Windows is shown to have been installed almost fourteen months ago yet you have not checked for any OS or Defender updates until September 15th of this year, why is that and why were no drivers installed once Windows had been last year.

 

 

 

Post the brand and model name or number of the PSU

 

 

Can you also answer both of the above that were asked in my reply #3.

 

Sticking with just the Windows issue/s for now, knowing the reason why you have not kept Windows or Defender up to was important to know but after looking at the MTB log it is even more important to know because of the lack of free storage space on the boot drive.

 

 

1 Drive c: () (Fixed) (Total:232.29 GB) (Free:39.46 GB) NTFS

 

 

See my canned info below;

 

 

For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available on a HDD and an SSD between 10 and 15% as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.
 
Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.
 
Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.
 
Troubleshooting computer problems is a waste of time when it is known that Windows is out of date as any one of a number of the missing hot fixes could be the solution to any problem that you may be having. 

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#6
betsym

betsym

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the PSU is NZXT E Series  Model: 1PM E850A- US SN: 31182959900670  I did not install Windows 14 months ago. It came installed on the computer when it was built 3 years ago as far as I know. I did have a computer man look at my computer once, a year or so ago, for an issue and if he did anything with Windows, he didn't tell me.  I did not wish to update to Windows 11 when it came out. I haven't heard too much good about it. The computer was supposed to be set to update Windows automatically. Guess that wasn't done either. Defender was supposed to be set to update as well. I noticed various issues when I first got my computer but Circuit Board, the company that built it, just brushed them off. I reported them to the Better Business Bureau.  


Edited by betsym, Today, 06:24 AM.

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#7
betsym

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I had a computer tech come to my house , for $65 and hour, and attempt  to fix the system restore option on my computer but he could NOT do it. Obviously, the computer was not set up right to begin with bandhe didn't  fix a thing.  That is what I am on here trying to accomplish. I don't intend to buy a custom-built computer next time. I will buy a high-end gaming computer already built.


Edited by betsym, Today, 06:36 AM.

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