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Chrome not working; cannot reinstall + other issues

Chrome not working NordVPN Microsoft Office Teams

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#31
IndyBlue

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The German site did not help. I actually found this solution myself last night in English (I was up all night trying everything), and it didn't help.:(

I then tried the registry fixes but I didn't understand what you meant by "merge". I just downloaded the fix and ran it. Was that wrong? And then since Chrome still didn't work, I downloaded the unfix and ran that one. Did I need to restart after trying the registry fix? Maybe I should do this again and restart after running the fix? I just don't understand what you mean by "merge" (sorry!). The Superuser site is old, but maybe that stuff would work. Is that the Chrome fix you created for me?

I'm hesitant about using a portable version--I need a real version for work etc.

Do you think it would help if I contacted Kaspersky about this issue?

Thank you again for everything? If you could clarify "merge" and whether or not I should restart after applying the fix, I would be grateful. (Also, should I run as an Admin?)


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#32
RKinner

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Merge is the top option in the right click menu so it is what happens when you just double click on the .reg file.  I expect it worked OK just didn't help.  But I don't know if it requires a reboot to take effect.  A lot of registry stuff does.

 

The portable Chrome won't hurt anything and is really just for a test to gather more information.  If it works that may tell us something.  Don't really expect you would want to use it anyway.  Still feel that Kaspersky is blocking us somehow.  Found an article where MalwareBytes had a similar problem after an upgrade.  

 

By all means, contact Kaspersky (and NORD VPN).  Perhaps one of them can help. 

 

Naptime here.


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#33
IndyBlue

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Breaking news! I contacted Kaspersky, and they had my exit completely out of Kasperky--and now Chrome works! They just sent me an email, explaining that I have to create a report, which they will analyze to find out where the issue is. I will keep you posted. Maybe this will be useful info for you and other Kaspersky users.

Will be in touch as soon as I have more info. You have been wonderful--thank you so much!! (Sweet dreams!)

P.S. Here are the instructions they sent, as an FYI:

Please create a GetSystemInfo 6 utility report. To create this report, simply follow the step-by-step guidelines here: http://support.kaspe...mps/3632#block7

Note that the *.zip archive containing the report is saved on the desktop by default.


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#34
RKinner

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Glad you found the cause.  Thinks for the feedback.


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#35
IndyBlue

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I'm still waiting for Kaspersky to get back to me. I sent them the utility report this afternoon, and they promised to respond within 24 hours. After I ran the report, I turned virus protection back on, and am using my workarounds in Edge and Firefox. I may still need you, if it's OK! I think (I'm hoping) that once the Chrome issue has been resolved, the Nord VPN issue will be resolved as well, but I'd still like to check in with you. Would that be OK? Thanks again for all your help!
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#36
RKinner

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No problem.  Not sure what I can do with Nord since I've never used it but I do understand how it works.


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#37
IndyBlue

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Dear RKinner,

All is well. Kaspersky had me do a complete uninstall, run reports and traces, and then when I finished all those tasks, Chrome worked without a hitch. Not only that, but because Chrome was working, NordVPN was working perfectly fine, too. I was also able to log onto my work account via Chrome, and Teams is working just as it should be. All issues disappeared.

I was stupid because I immediately assumed these troubles were NordVPN's fault when I should have gone straight to Kaspersky. (NordVPN interfered with Kaspersky a couple of times in the past, which is why I made that erroneous assumption.) And I had never run up against this Chrome issue before--now I'm a little wiser for it. So, if you ever run into someone with Kaspersky and Chrome suddenly stops functioning with no internet, have them try Kaspersky.  :yes:  I'm so sorry for wasting your time. I still learn things when watching experts like you in action, but I still asked you to do unnecessary work.

Thank you, thank you, thank you for all your generous help and patience. I really appreciate it. I am very grateful to you and to everyone at GTG; I've always gotten great help here.

Be well, RKinner, and stay safe! 

Sincerely,

IndyBlue 


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#38
RKinner

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Great news.
 
Time to clean up:
If we used FRST to clean your PC:
 
Right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.
 
If we installed Speccy it needs to be uninstalled.  Same for Latency Monitor.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Flash is now officially obsolete and should be removed from all PCs.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan (now renamed to Intel Security Scan).  Go slow and uncheck the optional stuff.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.
 
 
If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE (which you should no longer be using since it is no longer supported by Microsoft) go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
(If it complains about Chrome still running you can stop it with Task Manager or go into Chrome then go to:
 
chrome://settings/
 
Hit Advanced at the bottom of the page then scroll down to near the bottom where it says System.
 
Change
Continue running background apps when Google Chrome is closed
to Off (slide the blue thing to the left and it turns brown)
Close Chrome.
 
 
If the browser is still slow then go in and disable all of your extensions, close the browser and Optimize with SpeedyFox then restart the browser.  If that helps then one or more of your extensions is at fault.  Go back in and turn them on one at a time and see if you can figure out which ones slow things down the most.
 
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combefore you open them or at least make sure your anti-virus scans them.
 
Due to a recent rise in the number of Cryptolocker infections I am now recommending you install:
 
It's currently a free version (and included in MBAM).
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.
 If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not the latest.  If in doubt uninstall all.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that Java not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
If you are running Win 10 you probably want OpenShell:
 
 
  This program will make Win 10 act like Win 7 with the same controls you are used to.
Download Link:
 
Recommended free software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Media Player it never seems to need extra files to work.
Office like free program:  Open Office: https://www.openoffice.org/download/
or
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Utilities:
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
Speccy:  
http://www.filehippo...download_speccy(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Download YouTube Videos:  4K Video Downloader (Separate Program) https://www.4kdownlo...videodownloader
You have to copy the URL then hit the + button on the program.  Then select quality. There is a license activate window but you just close it.
With Win 10 only there is a new Game recorder program.  It's supposed to only work for games but it works nicely to record any video you watch.  Hit the Win key + Alt + r to start the recorder.  The first time it asks you if it is looking at a game.  Just tell it yes.  After that it starts recording whenever you bring it up.  Videos are saved to the Captures folder under Videos.  You can only record what you watch so limited to only one video at a time.  Best to go to full screen before starting the recorder.
 
Avoid:  
Advanced System Care
SuperAntiSpyware
HitmanPro
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.

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#39
IndyBlue

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Thank you again--a million times! Just followed all your instructions!

Take good care!

IndyBlue


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