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Isrvs virus


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#1
Computer dummy

Computer dummy

    New Member

  • Member
  • Pip
  • 4 posts
Hello I am not super computer smart but have tried to go in and remove this virus to the best of my ability and I can not get it to go away I have ad-aware and spyware and virus software and it all finds it but it cant be deleted it says I tried everything I found all the files that where problems and I think tried to delete them but it wont let me can someone please help me.

Thank you,

Jana Knodel
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#2
Trevuren

Trevuren

    Old Dog

  • Retired Staff
  • 18,699 posts
Hi computer_dummy welcome to Geeks 2 Go. I regret the delay in responding but we are swamped.

Before I am able to analyze your log, you must read the information provided in the following link and do everything that is indicated from step 1 through step 5. Stop after installing HijackThis in its own folder. The folder should look something like this C:\HijackThis\HijacktThis.exe when you are finished. These steps often drastically reduce the number of problems we have to contend with and get you up and running much faster.

You Must Read This Before Posting A Log


Regards,

Trevuren
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