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Can't get explorer to work


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#1
Jwred5

Jwred5

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I've had my IBM T40 for about a year now with minimal problems. Just recently, however, it's been basically unable to do most anything. When I try to Open up My Computer or anything that would use Windows Explorer, it freezes up, and I see in the task manager that explorer.exe is using up 100% of the computer's resources. That means I can't access my control panel either.
Also tried using the Help&Support program but it resulted in the same thing. In the beginning, when I would try to go to the scan computer option of my Symantec Anti-Virus, it would also freeze up. Now, Symantec doesn't even show up at all at startup. No IM programs, like AIM and MSN, work either, as well as IE. The only things that work are independent programs like starcraft and a MUD client I use. Any thoughts on what could be wrong with my computer or how I could fix it?
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#2
-=jonnyrotten=-

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My suggestion is to boot in safe mode by pressing F8 during startup. Then go into all programs that are starting up at logon. Probably your instant messengers, extra programs in the tray on the bottom right, and in your start up folder in all programs on the start menu. Go into their options and disable them from starting up with windows, basically you're making it so you have to actually click on them to run them instead of automatic startup. Try booting up again, and download "Hijack This" by clicking on the link in my signature. Close all open windows, browsers, and programs so that Hijack this will be the only program running. Scan your pc with it, save a log post it back here, and It will be analyzed and you will be further notified on the next instructions. Please do not remove anything from the hijack this log, we will let you know what needs to be removed.

-=jonnyrotten=- <_<
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#3
Jwred5

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First, I should note that I sometimes get this error after awhile:

The instruction at "0x018d9f1a" referenced memory at "0x022bd000". The
required data was not placed into memory because of an I/O status of
"0xc000009c".
from explorer.exe

I also get a little yellow bar on the bottom right that says my symantec real-time protection has been disabled




Logfile of HijackThis v1.98.1
Scan saved at 10:39:56 PM, on 9/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec_Client_Security\Symantec
AntiVirus\DefWatch.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\niSvcLoc.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\rundll32.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Logitech\ImageStudio\LogiTray.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Messenger Plus! 3\MsgPlus.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\LVComS.exe
C:\Program Files\Logitech\Desktop
Messenger\8876480\Program\BackWeb-8876480.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\AL Client2\alclient.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\dwwin.exe
E:\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://cgi.verizon.n....1&bm=ho_search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program
Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program
Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe
irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TPHOTKEY]
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMLREF] C:\Program
Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [QCWLICON] C:\Program
Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [TPKMAPMN] C:\Program
Files\ThinkPad\Utilities\TpKmapMn.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [StorageGuard] "c:\Program Files\VERITAS
Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [QCTray] C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32
C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program
Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program
Files\Logitech\ImageStudio\LogiTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon
Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon
Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink
Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program
Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program
Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus!
3\MsgPlus.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop
Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk =
C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program
Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Download with GetRight - C:\Program
Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Program
Files\GetRight\GRbrowse.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} -
C:\Program Files\Verizon Online\Verizon Online Control
Pad\VerizonControlPad.Exe
O9 - Extra 'Tools' menuitem: Control Pad -
{28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon
Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} -
C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
{4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program
Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mpg: C:\Program Files\Internet
Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -
http://imgfarm.com/i...etup1.0.0.6.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags
Class) - http://messenger.zon...MineSweeper.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -
http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player)
- http://www.cult3d.co...wnload/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -
http://a1540.g.akama...meInstaller.exe
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} -
http://www.xblock.co...clean_micro.exe
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) -
http://www-3.ibm.com...rt/IbmEgath.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient
Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) -
http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown
Class) - http://messenger.zon...ireShowdown.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} -
C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
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#4
Jwred5

Jwred5

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I was thinking of trying a repair of the OS, because I think I messed up explorer through an imporper shutdown. My laptop didn't come with a recovery CD, but the manual says its all there in a partitioned drive? I have an IBM T40, anyone know how I might go about repairing my OS, or would it not be a good idea?
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#5
admin

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I don't see anything obvious in your log, so there's a good chance that you have Windows corruption. I think if you tap F11 at startup you'll get a recovery menu. Make sure you have any important data backed up, and select non-destructive recovery if available.
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#6
Jwred5

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I have a lot of stuff that I would rather not lose entirely reinstalling windows, as well as several programs that were pre-installed that I would not be able to get back. From the screen you get when you press F11, it seems like the only option is to totally reinstall XP to its original factory settings. If anyone knows more about a T40 with recovery info saved on a partition, or if anyone knows of a guide that would show me how I could repair the OS with such a system, I would appreciate it. I also ran chkdsk, though it didn't find anything wrong. I also see that, as I shut my computer down, the programs I was previously trying to start up ie windows explorer pop up as it is closing down. any idea what might cause that? maybe one of my other programs is preventing explorer from starting?
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#7
-=jonnyrotten=-

-=jonnyrotten=-

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Go to my computer and check the name of your other partition, your primary should be C:\ the next would be another letter, it will categorize like it is another hard disk. Explore that partition. What is on it? I386 folder? Anything pertaining to a windows xp disk?

-=jonnyrotten=- <_<
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#8
Jwred5

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I don't think the other partition is accessible to XP, besides which my windows explorer still won't work. I did find something though. I ran a few PC Doctor tests and it failed the surface scan. Does that mean its a hardware problem? or could it be just corrupted data? I ran chkdsk and it didnt seem to find anything, but i ran pc-doctor after and it found several data errors and incorrect functions during the surface scan.
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#9
admin

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A surface scan error would seem to indicate a hard disk problem, which may lead to data loss and OS corruption.
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#10
Jwred5

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So, can I just fix the OS, or do I need to reinstall the entire OS, or buy an entirely new HD?
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#11
Jwred5

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aha, I got chkdsk to fix it finally. Only problem I have now is, my Symantec Antivirus won't work. Apparently, Symantec AntiVirus creates an application error in VPC32.exe and Webshell.dll. Symantec says to contact techinical support to
obtain the latest build of SAV 8.0. Problem is, it costs about $30 to call their technical support. Anyone know how I could get this latest build, or should I just try gettin a new anti-virus software?
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#12
-=jonnyrotten=-

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Uninstall it and reinstall it and download updates. Live updates yall!

-=jonnyrotten=- <_<
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