Well man, I ran across a router one time made by Netgear that had the port forward option. I set everything up, still didnt work, looks like kind of the situation that you are having here. But I fixed that problem. Bought another router. And I can tell you one thing, it wasn't a Netgear. This little story was written for one reason. I would suggest trying another modem/hub/switch/router whatever that thing you have is, lol. Sounds to me like they tried to put too much on those BT devices and half the stuff doesn't work. Everyone is having trouble with those devices, not just you. I would recommend a brand that is trusted by most, such as D-Link or Linksys. These are products that are in use in probably 75% of homes and the configuration is pretty standard, but it works.