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common hijacker/azesearch [RESOLVED]


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#1
spencar

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i can't fix this. I am not sure what is going on, but i have tried everything

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#2
tampabelle

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Hi Spencar,

Please print out these instructions or copy them into a text file on your Desktop for easy access.

During the fix, u will be asked to fix some entries, delete some files or uninstall sosme programs. If in case, you do not see those entries / files / programs, please make a note of it. Continue with the fix and in your next post please inform me of all deviations from the fix prescribed.

1. Download Programs

Please download these programs and save them in a new folder on your desktop -

CWShredder

Update CWShredder

* Open CWShredder and click I AGREE
* Click Check For Update
* Close CWShredder

Restart the PC in Safe Mode (repeatedly tap the F8 key when the PC is starting up).

2. Remove Infections

Run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about.

3. Run Hijack This

Run Hijack This and click on scan. The following items need to be fixed -

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us7.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us7.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.top20results.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R3 - Default URLSearchHook is missing
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll (file missing)
O2 - BHO: VBRunDLL Class - {197B8CA4-E215-46DD-8F33-E0544A80E5C4} - C:\WINDOWS\system32\vbrundll.dll (file missing)
O2 - BHO: ZToolbar Activator Class - {da7ff3f8-08be-4cac-bc00-94d91c6ae7f4} - C:\WINDOWS\system32\azesearch4.ocx
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\system32\msbe.dll (file missing)
O2 - BHO: AddressBar Class - {f65b197f-8260-4d52-909a-f70118e646eb} - C:\WINDOWS\system32\iasada.dll
O3 - Toolbar: AZE Search - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - C:\WINDOWS\system32\azesearch4.ocx


O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe

O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} - http://www.azebar.co...l/azesearch.cab


Close all windows other than Hijack This. Check the boxes next to above items and click on Fix checked.

4. Uninstall Rogue Programs

Open add or remove Programs (click on Start ---> Settings ---> Control panel. This should be the 3rd item). Locate and uninstall/ remove the following items, if found -

Media Access
Bazooka Bar


Close all windows

5. Delete Rogue files

Open Windows explorer (right click on start and then click on explore). Locate and delete the following files, if found -

C:\Program Files\Media Access
C:\Program Files\BazookaBar

C:\WINDOWS\system32\azesearch4.ocx
C:\WINDOWS\system32\iasada.dll


Reboot the PC in Normal Mode.


Run Hijack This and post a fresh HJT log.
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#3
spencar

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Ok, I did all you said, still have some stuff on there. I have a red button, with a x in it, on my toolbar by my clock, it says I am infected. Plus I keep getting icons on my desktop even if I remove them.

Also, my desktop has been taken over, I get a black screen with yellow writing saying Warning, your in danger. It has a link on it to fix it. I have not done that yet, since i figure it will give me more troubles. if i right click on my desktop and click on properties, here is what I get.....file://C:\WINDOWS\screen.html
should i just delete that file also?

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#4
spencar

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I still am having problems, but here is the result. I wrote more in a reply from my original post

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#5
Hemal

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#6
Hemal

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You have a number of randomonly named files on your system. We like to start with an online virus and trojan scan. Even though you have antivirus software on your system, it can become corrupted by malware.

Please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and we'll remove what's left.
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#7
tampabelle

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Hi Spencar,

Looks like you are posting stuff all over the place. Please respond only in this Topic so that I can track your replies easily. Makes life easy for both of us and for others who think that a new topic has been posted.


Copy the part in bold below into notepad and save it as AVGoldfix.reg
Set Filetype to All Files and save it somewhere easy to find. We will use it later.

REGEDIT4

[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\1]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Intel system tool"=-

[-HKEY_LOCAL_MACHINE\SOFTWARE\AntivirusGold]


*Click Here to download Killbox by Option^Explicit.
*Extract the program to your desktop and double-click on its folder, then double-click on Killbox.exe to start the program.
*In the killbox program, select the Delete on Reboot option.
*Copy the file names below to the clipboard by highlighting them and pressing Control-C:
C:\Windows\System32\hookdump.exe
C:\Windows\System32\winnook.exe
C:\Windows\desktop.html
C:\Windows\screen.html

*Return to Killbox, go to the File menu, and choose "Paste from Clipboard".
*Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt if you get one.
*If the computer does not reboot by itself, do it manually.

While your computer is restarting, tap the F8 key continually until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.

Doubleclick the AVGoldfix.reg we made earlier.
And (still in safe mode) use the DiskCleanup Tool to empty all your Temp folders.

Delete the entire folder C:\Program Files\AntiVirusGold

In the Control Panel click Display > Desktop > Customize desktop > Website > Uncheck "Security Info"

Then boot back to normal, run HijackThis again and post a new log.
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#8
spencar

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Here is my newest hijack this file. I do have my desktop pic back, thanks so much for all your help. I hope I am clean now.

~Pam

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#9
tampabelle

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Hi Spencar,

Well the big infection is gone. There are a few small things to fix.

Download Hoster and save it on your desktop. Extract the files from the zip file and save them on the desktop. We will use the file later.

Run Hijack This. Close all windows other than Hijack This.

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
O2 - BHO: AzEntretien Class - {0d2def3a-f4f1-42ec-ac4f-132e7ba6e292} - %SystemRoot%\azentretien.dll (file missing)
O3 - Toolbar: (no name) - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - (no file)


Check the boxes next to above items and click on Fix Checked.

Run Hoster.exe and click on "Restore Original Hosts".

Reboot the PC and post a fresh HJT log here.
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#10
spencar

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last time i hope




Well we are very sorry that you have had to go through so many steps to disinfect your PC !!!!!!!

We hope that you realise that your PC was not infected due to us.

We are are freelance people who are devoting our time, knowledge, effort and other resources to help people to resolve their problems. All we ask you to do is to clean the PC.

Edited by tampabelle, 21 June 2005 - 06:40 PM.

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#11
spencar

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sorry the attachment didn't come in the first time

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#12
tampabelle

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Your PC is clean



I would recommend the following steps to keep your PC clean (especially Step 8 now that your PC is clean) –

PREVENTIVE MEASURES FOR FUTURE

Operating System
1. Keep the Windows and Internet Explorer updated with the latest fixes. These fixes are available free from Microsoft. Click on Tools in the IE menu bar and then on Windows update. You can also the following links

Windows security and critical updates
Internet Explorer security and critical updates

Also ensure that automatic updates are enabled for faster updation of the system.
(Right click on My Computer on your desktop, properties and Automatic Updates tab.


Anti-Virus Software
2. Keep your Anti-virus program updated with the latest definitions. Some of the common anti-virus programs in use are :

Norton Anti-Virus
McAfee Anti-Virus
AVG Anti-Virus --- freeware
Avast Home Edition --- freeware

Use only one anti-virus program as multiple such programs can create conflicts between themselves and severely hamper the performance of your PC.


Firewall
3. You should also have a good firewall. Here are 3 free ones available for personal use:
Sygate Personal Firewall, Kerio Personal Firewall, ZoneAlarm


Internet Browsers
4. Have robust explorer settings. It is preferable to use an internet browser other that IE as most of the malware is targetted at IE. In case you prefer to use IE, then download a list of innocent looking but harmful websites from IE-Spyad and install it on ur PC. IE-SPYAD puts over 5000 sites in your internet explorer's restricted zone, so you'll be protected when you visit innocent-looking sites that aren't really innocent at all.

Some alternate browsers I suggest are Firefox Mozilla Browser and Opera

Ensure that Security level, irrespective of whichever browser you use, is set at Medium or higher, restrict the usage of cookies and activeX components.


Spyware Protection
5. Have a wall of protection against spyware / adware by installing SpywareBlaster and SpywareGuard.

SpywareBlaster and SpywareGuard are by JavaCool and both are free programs.
SpywareBlaster will prevent spyware from being installed and consumes no system resources.
SpywareGuard offers realtime protection from spyware installation and browser hijack attempts. Both have free ongoing updates.


Spyware Removers
6. Install programs for scanning for malware and uninstalling them. Two of the best programs, both are freeware, are :

Spybot Search & Destroy - A powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.

AdAware SE Personal Edition - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.


Regular Maintenance of PC
7. Finally, invest some time for regular maintenance of your PC. Delete the temporary Internet files, temporary files, cookies etc. Click on Start button, Programs, Accessories, System Tools and run the program Disk Cleanup. Follow the instructions.

An alternate freeware software which can be used is CleanUp.

Keep your Registry clean. My favourite software is Registry First Aid. This is not a freeware but a trial version can be downloaded.


System Restore Points
8. Since your PC is currently clean, create a system restore point. A system restore would enable you to revert to the settings on the PC when the restore point was created. It is also a good idea to flush all earlier system restore points which may be containing infected files.

A. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

B. Restart your computer.

C. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.

System Restore will now be active again.
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#13
tampabelle

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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