[2bits]

Hi guys and gals.. I googled and came up with your site, I've been reading all the resolved posts over the past week, and I took all the fixes, downloaded the programs, did everything in order as instructed and my friend is still getting the problems. I do tech support for a living so I understand procedure, but we are not allowed to fix virus issues on calls, and I use a Mac at home, so I have no experience with these. At any rate here is what i have done, and following will be the hijack this log file taken when we were done with everything, Right now there is no change, we still have the Smith Fruad desktop picture hi jacked and still getting 10 bloodhound popups upon getting online. the only thing that has changed is that the computer is now slower...
Thanks very much for your help! Here are the procedures we went through, then three separation lines, then my hijack this log file:

Updated and ran adaware and Spybot search and destroy, clean up, spywarenuker, spyware blaster, there is only one antivirus prog installed Norton.
___________
I Showed hidden files and folders', made sure that 'Display the contents of system folders' is checked.
___________
Ran the smitfraud.reg file, choose yes to add/merge it to the registry.
___________
Ran the AVGoldfix.reg file.
__________
Right click on the DelDomains.inf file and chose Install.
___________
Add or Remove Programs and removed Antivirus Gold the following programs were not if found:
Security IGuard
Virtual Maid
Search Maid
_____________
Ran FixAgent.exe. Nothing was fixed
______________
Rebooted into Safe Mode. Ran a scan in HijackThis. did not find any of the following files below that were suggested to look for:

F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.quicknavigate.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.quicknavi...earch.php?qq=%1
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.juno.com/s...1678e6575788303
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = http://targetclicks.net/srch.php?qq=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\System32\dskrfuoui.dll/sp.html (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - {CEAD5C65-BEDA-3442-D46F-D76CAB41D396} - keybdll.dll (file missing)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.quicknavigate.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF} - C:\WINDOWS\System32\hp9C71.tmp
O2 - BHO: Name - {23B33E6F-8743-43C1-BA39-968A7061D200} - C:\WINNT\System32\msonx.dll (file missing)
O2 - BHO: (no name) - {870528D3-9071-4D61-8A04-D434A64E9848} - C:\WINNT\System32\dskrfuoui.dll
O2 - BHO: Name - {F0531FCE-D376-4C62-BE88-58DA9D6F1EF9} - C:\WINNT\System32\msonx.dll (file missing)
O4 - Startup: PowerReg Scheduler V3.exe
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} -
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{8101F0AC-D33C-4E66-B18F-B90E9AED514E}: NameServer = 69.50.184.85,195.225.176.37
O17 - HKLM\System\CCS\Services\Tcpip\..\{C6FCACBA-3E9C-412D-8C4D-1A84A980EE62}: NameServer = 69.50.184.85 195.225.176.37
O18 - Filter: text/html - {3C4903CF-9AC9-4ED5-839C-0D6AAE42399F} - C:\WINNT\System32\dskrfuoui.dll
O18 - Filter: text/plain - {3C4903CF-9AC9-4ED5-839C-0D6AAE42399F} - C:\WINNT\System32\dskrfuoui.dll
_____________
Ran KillBox, checked the box that says 'End Explorer Shell While Killing File'. Click on 'Delete on Reboot'. For each of the following files below, I copy and pasted each of the following into KillBox hitting the X button for each file:

c:\wp.exe
c:\wp.bmp
C:\WINDOWS\System32\hp9C71.tmp
C:\WINNT\System32\hookdump.exe
C:\WINNT\System32\winnook.exe
C:\WINNT\desktop.html
C:\WINNT\screen.html
C:\bsw.exe
C:\Windows\sites.ini
C:\Windows\popuper.exe
C:\Windows\System32\wldr.dll
C:\Windows\System32\helper.exe
C:\Windows\System32\msmsgs.exe
C:\Windows\System32\ole32vbs.exe
C:\WINNT\system32\perfcii.ini
C:\WINDOWS\System32\msole32.exe
C:\WINDOWS\popuper.exe
C:\WINDOWS\System32\shnlog.exe
C:\WINDOWS\System32\intmonp.exe
C:\WINDOWS\System32\intmon.exe
____________
Rebooted in Safe mode again
____________
Did not locate any of the following Files/Folders to delete

keybdll.dll
C:\WINDOWS\System32\msmsgs.exe
C:\WINNT\System32\msonx.dll
C:\WINNT\System32\dskrfuoui.dll
C:\Program Files\Search Maid
C:\Program Files\Virtual Maid
C:\Windows\System32\Log Files
C:\Program Files\Security IGuard
C:\Program Files\Antivirus Gold
____________
Ran adaware and Spybot search and destroy, clean up again.
____________________________________________
____________________________________________
____________________________________________

Here is the current hijack This log. please let me know if you want me to post the orginal log file that I made before starting any of these steps:

Logfile of HijackThis v1.99.1
Scan saved at 2:58:10 PM, on 6/25/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\program files\support.com\client\bin\tgcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Corel\Graphics9\Register\Remind32.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Documents and Settings\Sara Nieuwsma\Desktop\Spyware Fixes\Smith Fraud Fix1\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.upaypervi...html?revid=1187
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://yahoo.sbc.com/dsl"); (C:\Documents and Settings\Sara Nieuwsma\Application Data\Mozilla\Profiles\default\zxpl41nx.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SBC Yahoo! Connection Manager] C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe -Show
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\Windows\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe ] SBC Yahoo! Connection Manager
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKLM\..\Run: [Service Host] C:\WINDOWS\System32\Services\{9BEB4B8E-CEBE-4FA9-B09B-5A2920A157DD}\SVCHOST.EXE
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe"
O4 - HKLM\..\Run: [Disk Keeper] C:\WINDOWS\System32\Services\{9BEB4B8E-CEBE-4FA9-B09B-5A2920A157DD}\SECURITY.EXE
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Begone] C:\freescan\freescan.exe -FastScan
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Startup: Corel Registration.lnk = C:\Program Files\Corel\Graphics9\Register\Remind32.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: &Search - http://bar.mywebsear...?p=ZBzeb032YYUS
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Microsoft AntiSpyware helper - {4FE56B7E-8610-45AF-9271-17234A9AC8A1} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {4FE56B7E-8610-45AF-9271-17234A9AC8A1} - (no file) (HKCU)
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.prodigy.net
O16 - DPF: Yahoo! Poker - http://download.game...nts/y/pt0_x.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....23/cpbrkpie.cab
O16 - DPF: {9CCE3B43-4DE0-4236-A84E-108CA848EE6A} (WebCam Control) - http://www.webcamnow...tiveXWebCam.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo....plorer1_9us.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: VAIO Media Music Server (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (file missing)
O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-MusicServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\MusicServer\HTTP (file missing)
O23 - Service: VAIO Media Music Server (UPnP) (VAIOMediaPlatform-MusicServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Photo Server (VAIOMediaPlatform-PhotoServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe
O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-PhotoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\PhotoServer\HTTP (file missing)
O23 - Service: VAIO Media Photo Server (UPnP) (VAIOMediaPlatform-PhotoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\VideoServer\HTTP (file missing)
O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE

[Advertisements]

Please run a new log and post it in this thread and we'll get after it. You've done a great job so far. Welcome aboard.

[coachwife6]

Please run a new log and post it in this thread and we'll get after it. You've done a great job so far. Welcome aboard.

[Metallica]

Looks like you have several infections running rampant there, 2bits

Can you download this customized version of HijackThis:
HJT + extra

and follow the instructions here to post a both.log
metallica site#BOTHLOG

Sorry CW6

Edited by Metallica, 07 July 2005 - 04:15 AM.

[2bits]

I've got a fresh log from my prev version of hijackthis, but I will do a fresh one for you with the new version hopefully tonight. I can't tell you how much I appriciate it!

[2bits]

When I talked to my friend she had already done a bunch of things I had asked her to do. (It had been a while before getting a reply, so I used your log parser and gave her some instructions, that is awesome by the way...).

So for your info, I am posting my instructions to her, and also her new log file "both.txt" using the expanded version of hijack this after all the steps were complete.

I parsed the new log file and it looks clean except for one thing which was optional, she needs to update to SP2 (but only when we are done), and some Sony Vaio stuff that should have been cleaned up but stuck around... I don't *think* it is trojan related but who knows.

At THIS point she says her desktop hijack error is gone and the screen is now white (she is going to try and set it back to the Windows XP theme, and then go to another one tonight), but the computer is running SUPER slow now which is new... Any ideas? Sorry I didn't catch her before she did all the stuff, hopefully we did good, here are my instructions followed by the new log file:

1. Boot the computer in Safe Mode using F8
___________________________________________________
2. In the "HJT_and_more_1" folder, Doubleclick HijackThis, (Make sure to use THIS version, not the other one on your computer).
3. Close ALL open windows except for this application window,
4. Select "Do a system scan only"
5. Put a check mark next to these <15> items:

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.upaypervi...html?revid=1187
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKLM\..\Run: [Service Host] C:\WINDOWS\System32\Services\{9BEB4B8E-CEBE-4FA9-B09B-5A2920A157DD}\SVCHOST.EXE
O4 - HKLM\..\Run: [Disk Keeper] C:\WINDOWS\System32\Services\{9BEB4B8E-CEBE-4FA9-B09B-5A2920A157DD}\SECURITY.EXE
O8 - Extra context menu item: &Search - http://bar.mywebsear...?p=ZBzeb032YYUS
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.prodigy.net
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....23/cpbrkpie.cab
O23 - Service: VAIO Media Music Server (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (file missing)
O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-MusicServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\MusicServer\HTTP (file missing)
O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-PhotoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\PhotoServer\HTTP (file missing)
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\VideoServer\HTTP (file missing)
___________________________________________________
6. Click the button for "Fix Checked", then close the program.
____________________________________________________
7. In the "HJT_and_more_1" folder, Doubleclick the file "ht.bat". It will do everything automatially, and should take less than 1 min. Once it is finished, two new log file windows will open, close all the windows including the program and the log files, you'll use them later.
____________________________________________________
10. Delete the following folders if they are found: (They were not found)
My Computer\C:\Program Files\Ebates_MoeMoneyMaker\
My Computer\C:\Program Files\Security iGuard\
____________________________________________________
11. Do a search for these files and delete them if found: (They were not found)
dskrfuoui.dll
msonx.dll
keybdll.dll
____________________________________________________
12. In the "HJT_and_more_1" folder, Right click on "DelDomains.inf" and choose Install. It will run immediately (you won't be able to see anything happen).
____________________________________________________
13. In the "HJT_and_more_1" folder, Doubleclick the file "smitfraud.reg", choose yes to add/merge it to the registry.
____________________________________________________
14. In the "HJT_and_more_1" folder, once at a time, run the Adaware, Kaspersky, and Cleanup programs that you should have already installed, let them scan and repair anything found.
____________________________________________________
15. Reboot in normal mode, In the "HJT_and_more_1" folder you will find a new file called "Both.txt".
Email this file to me.
______________________________________________________

NEW LOG FILE:

Logfile of HijackThis v1.99.1
Scan saved at 9:50:31 PM, on 7/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\System32\cmd.exe
C:\Documents and Settings\Sara Nieuwsma\Desktop\New Folder\HJT and more 1\HijackThis.exe
C:\WINDOWS\system32\ping.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://yahoo.sbc.com/dsl"); (C:\Documents and Settings\Sara Nieuwsma\Application Data\Mozilla\Profiles\default\zxpl41nx.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SBC Yahoo! Connection Manager] C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe -Show
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\Windows\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe ] SBC Yahoo! Connection Manager
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Corel Registration.lnk = C:\Program Files\Corel\Graphics9\Register\Remind32.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O16 - DPF: Yahoo! Poker - http://download.game...nts/y/pt0_x.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {9CCE3B43-4DE0-4236-A84E-108CA848EE6A} (WebCam Control) - http://www.webcamnow...tiveXWebCam.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo....plorer1_9us.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: VAIO Media Music Server (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (file missing)
O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-MusicServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\MusicServer\HTTP (file missing)
O23 - Service: VAIO Media Music Server (UPnP) (VAIOMediaPlatform-MusicServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Photo Server (VAIOMediaPlatform-PhotoServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe
O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-PhotoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\PhotoServer\HTTP (file missing)
O23 - Service: VAIO Media Photo Server (UPnP) (VAIOMediaPlatform-PhotoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\VideoServer\HTTP (file missing)
O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE

doesn't exist HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Iexplorer.exe
doesn't exist HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run
doesn't exist HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe
-----------------------
-----------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx]


[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers]
@=""

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Kaspersky Anti-Virus]
@="{dd230880-495a-11d1-b064-008048ec2fc5}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Offline Files]
@="{750fdf0e-2a26-11d1-a3ea-080036587f03}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With]
@="{09799AFB-AD67-11d1-ABCD-00C04FC30936}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu]
@="{A470F8CF-A1E8-4f65-8335-227475AA5C46}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu]
@="{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\TrojanHunter]
@="{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\VirusScan]
@="{cda2863e-2497-4c49-9b89-06840e070a87}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\WinZip]
@="{E0D79304-84BE-11CE-9641-444553540000}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Yahoo! Mail]
@="{5464D816-CF16-4784-B9F3-75C0DB52B499}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}]
@="Start Menu Pin"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"


[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx]


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="RUNDLL32.EXE C:\\WINDOWS\\System32\\NvCpl.dll,NvStartup"
"nwiz"="nwiz.exe /installquiet"
"ATIModeChange"="Ati2mdxx.exe"
"ezShieldProtector for Px"="C:\\WINDOWS\\System32\\ezSP_Px.exe"
"ZTgServerSwitch"="\"c:\\program files\\support.com\\client\\bin\\tgcmd.exe\" /server"
"ATIPTA"="C:\\Program Files\\ATI Technologies\\ATI Control Panel\\atiptaxx.exe"
"IgfxTray"="C:\\WINDOWS\\System32\\igfxtray.exe"
"HotKeysCmds"="C:\\WINDOWS\\System32\\hkcmd.exe"
"AGRSMMSG"="AGRSMMSG.exe"
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"ccRegVfy"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccRegVfy.exe\""
"SBC Yahoo! Connection Manager"="C:\\Program Files\\SBC Yahoo!\\Connection Manager\\ConnectionManager.exe -Show"
"IPInSightMonitor 01"="\"C:\\Program Files\\SBC Yahoo!\\Connection Manager\\IP InSight\\IPMon32.exe\""
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"LogitechVideoRepair"="C:\\Program Files\\Logitech\\Video\\ISStart.exe"
"VAIO Recovery"="C:\\Windows\\Sonysys\\VAIO Recovery\\PartSeal.exe"
"LVCOMS"="C:\\Program Files\\Common Files\\Logitech\\QCDriver\\LVCOMS.EXE"
"C:\\Program Files\\SBC Yahoo!\\Connection Manager\\ConnectionManager.exe "="SBC Yahoo! Connection Manager"
"Lexmark X1100 Series"="\"C:\\Program Files\\Lexmark X1100 Series\\lxbkbmgr.exe\""
"YBrowser"="C:\\Program Files\\Yahoo!\\browser\\ybrwicon.exe"
"BJCFD"="C:\\Program Files\\BroadJump\\Client Foundation\\CFD.exe"
"IPInSightLAN 02"="\"C:\\Program Files\\Visual Networks\\Visual IP InSight\\SBC\\IPClient.exe\" -l"
"IPInSightMonitor 02"="\"C:\\Program Files\\Visual Networks\\Visual IP InSight\\SBC\\IPMon32.exe\""
"Motive SmartBridge"="C:\\PROGRA~1\\SBCSEL~1\\SMARTB~1\\MotiveSB.exe"
"ShStatEXE"="\"C:\\Program Files\\Network Associates\\VirusScan\\SHSTAT.EXE\" /STANDALONE"
"McAfeeUpdaterUI"="\"C:\\Program Files\\Network Associates\\Common Framework\\UpdaterUI.exe\""
"THGuard"="\"C:\\Program Files\\TrojanHunter 4.2\\THGuard.exe\""
"KAVPersonal50"="\"C:\\Program Files\\Kaspersky Lab\\Kaspersky Anti-Virus Personal\\kav.exe\" /minimize"


[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"msnmsgr"="\"C:\\Program Files\\MSN Messenger\\msnmsgr.exe\" /background"
"MoneyAgent"="\"C:\\Program Files\\Microsoft Money\\System\\mnyexpr.exe\""
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Runonce]


[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Runonce]


[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run]

Scheduled Tasks Folder Contents
*
C:\WINDOWS\Tasks\desktop.ini
C:\WINDOWS\Tasks\Norton AntiVirus - Scan my computer.job
C:\WINDOWS\Tasks\Registration reminder 3.job
C:\WINDOWS\Tasks\SA.DAT
C:\WINDOWS\Tasks\Symantec NetDetect.job

[Metallica]

Looks good actually, but I wouldn't run two Av's resident on one computer.

If I read the log right you are using McAfee and Kaspersky simultaneously, which is not a good idea.

Regards,

[2bits]

That's cool, I'll have her uninstall Kaspersky, it looks like she is running Norton too though. Did Macafee and Norton merge or do I have two programs to remove? which do you prefer to keep of those two, Norton or Mcafee?

Any ideas about the super slow internet speeds? Could it be related to the AV programs fighting in the background? I did see a new process "ping.exe" that didn't used to be there, could that be a denial of service thing going on?

Also, do you think the "O23 - Service: VAIO Media Video Server" entries that didn't go away are anything to worry about?

In know... too much information can be dangerous to a newbie, I just want to be specific to *hopefully* make it easy on you.

Thanks for any suggestions.

[Metallica]

ping.exe was put there by the batch that you ran. No worries there.

Norton NISUM could be only a firewall, so better check that before you uninstall all the Antiviruses and/or the firewall.

The VAIO drivers are not something I ever dared mess with. They come with the brand of computers and are probably necessary.

Regardsing the internet speed you can run some test on DSLReports

Regards,

[2bits]

Alright, thanks for the ping info.

We'll double check what kind of Norton she has, I believe she said she has the antivirus, but she has never renewed the subscription, I'll be sure there's no firewall, and if there is, I'll turn off the anti virus part of the S/W if possible.

I was talking to her and she said that the speed is not actually only on the internet, but within Windows also... Everything is moving really slow since we ran through the steps... any ideas?

Thanks

[Metallica]

I'll tell you what I think it is.

If a file gets accessed (used) by any program a resident AV will scan that file to check if it is clean. Each AV that is resident will do that.
An Av uses files as well and each file will be checked by the other AV's etc... etc.....

Do you understand why I advised to run only one resident?

And then try to imagine what happens if a file is recognized as infected.
Or if the signature of a virus in one scanner is recognized by another as a virus.

Regards,

[2bits]

hehe... That's what I thought would be the deal. She tried to remove kaspersky last night using the uninstaller, and it gave her an error that her temp folder wasn't valid, and it wasn't in add/remove progs either. I emailed kaspersky support asking how to delete it manually, we'll see if they reply...

I am assuming I could just check off the kaspersky items in hijack this, and then delete the application folder, but there are probably some dlls hiding somewhere or something else that needs to be done. I hate progs that fight you to uninstall them!

If you've got any "generic" removal instructions for removing programs it would be very appriciated. Thanks for all your help, I promise I'll stop posting soon lol

Thomas

[Metallica]

Well. A Antivirus that is too easy to remove is not worth the electrons it is made off.

Check this thread: http://forum.kaspers...?showtopic=1916

For NAV: http://www.hku.hk/cc...install-NAV.htm

For McAfee: http://stuff.mit.edu...rids/virus.html

Regards,

[2bits]

Thank you! I will report back if the issue has been resolved!

[Metallica]

Please do.

[2bits]

Well, you guys did it again! As soon as Kaspersky was removed all the speed came up on the computer again and all the trojans are gone... Being a tech, this has truly been a good learning experience because people are always calling me for tech support, (at my job we're not allowed to fix this type of stuff), now I have the knowledge to help them get rid of these things, and I love my OS X even more now heh.

Thanks for all your help!

Edited by 2bits, 08 August 2005 - 06:13 PM.