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Windows XP won't read my imaging device!


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#1
Asian_Gfunk

Asian_Gfunk

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I just recently got this new laptop, Acer 1681 WLCi, and im having troubles with it. I want to install new hardware for my Canon Powershot A85, but it says that it can not find ptpusb.dll, but it's right there in the c:/windows/servicpackfiles/i386!!! When i manually tried to locate the file, it wouldn't show up. Same thing goes for my mass storage hardware. Can someone help me.
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#2
gerryf

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that location is the service pack, not the system files in use.

There should also be one in c:\windows\system32--is there?


in device manager, what is beneath usb?
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#3
Asian_Gfunk

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Yes there is one under C:/windows/system32, but once again i tried browsing to that location, but it wouldn't read up the file, it would only read the subfolders that was the system32 folder.

Under the USB there are

Intel® 82801DB/DBM USB Universal Host Controller (24C2)
Intel® 82801DB/DBM USB Universal Host Controller (24C4)
Intel® 82801DB/DBM USB Universal Host Controller (24C7)
Intel® 82801DB/DBM USB2 Universal Host Controller (24CD)

USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
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#4
Asian_Gfunk

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