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Internet browsers cannot open some major websites


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#1
gundlion

gundlion

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Running XP SP1, both IE & Firefox return a "page cannot be displayed" error on sites such as paypal, amazon, ebay, grisoft and others. No problem opening many other sites including yahoo, google, cnn, microsoft, mozilla.

Followed the malware instructions and ran AdAware, Spybot, CleanUp, NAV and other programs with the result of no malware detected.

Someone else posted a similar problem on June 2 but it was due to their ISP. In this case, two other computers at home have no problem accessing these sites so it's not the ISP at fault. Turning off all firewalls and security programs makes no difference.

Any advice is greatly appreciated.

Cheers,

David



Logfile of HijackThis v1.99.1
Scan saved at 5:57:24 PM, on 6/26/05
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\LEXBCES.EXE
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\system32\LEXPPS.EXE
E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
E:\WINDOWS\System32\snmp.exe
E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\System32\MsPMSPSv.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
E:\Program Files\Common Files\Symantec Shared\ccApp.exe
E:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
E:\Program Files\Lexmark X5100 Series\lxbabmon.exe
E:\Documents and Settings\David\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.co...earch_frame.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.icq.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/default.armx
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\SYSTEM\BLANK.HTM
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - e:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - e:\program files\google\googletoolbar2.dll
O3 - Toolbar: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - E:\Program Files\ICQToolbar\toolbaru.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - E:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [RoxioDragToDisc] "E:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "E:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] E:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ICQ Lite] E:\Program Files\ICQLite\ICQLite.exe -minimize
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Zinio DLM] E:\PROGRA~1\Zinio\ZDLM.exe /hide
O4 - HKCU\..\RunOnce: [ICQ Lite] E:\Program Files\ICQLite\ICQLite.exe -trayboot
O4 - Global Startup: SonyPDA USB Switcher.lnk = E:\Program Files\Sony Handheld\USBSwt.exe
O4 - Global Startup: HotSync Manager.lnk = E:\Program Files\Sony Handheld\HOTSYNC.EXE
O8 - Extra context menu item: &Google Search - res://e:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &ICQ Toolbar Search - res://E:\Program Files\ICQToolbar\toolbaru.dll/SEARCH.HTML
O8 - Extra context menu item: Backward Links - res://e:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://e:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://e:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://e:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - E:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - E:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - E:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
gundlion

gundlion

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SUCCESS!

While playing with HiJackThis and clicking on the HOSTS file editor, all the websites that are inaccessible were listed there, along with some other anti-virus sites. Deleting them from the HOSTS list in WINDOWS/SYSTEM32/DRIVERS/ETC fixed the problem.

I may never know how those websites got on the HOSTS list but that's not a concern.

Cheers & thanks for the help,

David
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