Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Connection loss issues


  • Please log in to reply

#1
Greazy

Greazy

    IT Professional

  • Member
  • PipPipPip
  • 277 posts
Messages taken from interactions with user, posting in forum so maybe information given can help other users.

In a PM sent from user: doulos

Okkhope you dont mind me PM'ing you but i need to get my stuff working and you seem to have most of the answers. I'm not sure what happened with my network setup, but all the sudden my wireless connection wont connect correctly. By that i mean It connects fine to the router, but not to the internet. when i looked in the network connections i noticed i now had, in addition to my usual wireless connection, 1394 connection, and lan connection... i now had under "Internet Gateway" - "Internet Connection" Never had those before. And i tried to connect but it wont stay connected for more than 5 secs or so. Everything worked fine before that showed up. I seem to remember that happenening once before a while back but i was ablke to remove it and it all worked fine.


Greazy - Sent Email to user:

This is Greazy from the Geeks to Go Networking Forum. I donít mind the PM, but I will post these conversations on GTG so any useful information could be helpful for others.

Ok, it sounds like it could be a number of things, so we will need to take this one step at a time and narrow down our problem. Since you say your internal network is working fine (wireless) and communicating with the router, we will do a couple quick tests to see what kind of scheme you are using.

At a command prompt, type: ipconfig /all

Then either take a screenshot of that window (ctrl+alt+print screen) and paste it into a Word document, or copy paste the info into an email. Send that to me somehow. Also, if you can access the web interface on your router, get a screenshot of your status page also, you can blank out the important information if you feel necessary, that information could be handy for me to have, and I wonít give it out, but you will have to give that up at own will.

Let me get that information. Iím stopping this email due to a heck of a thunderstorm. When itís over, you can reach me on MSN Messenger, or by email. Either way, use: bminnix@bminnix.com

Greazy Mcgeezy


To be continued
  • 0

Advertisements


#2
Greazy

Greazy

    IT Professional

  • Topic Starter
  • Member
  • PipPipPip
  • 277 posts
Continued...

Ok, user sent requested information. Reviewed the information and started an IM session with user via MSN Messenger.
The following is an edited transcript. It has been edited for private connection information.
Never give out your password or credit card number in an instant message conversation.

doulos says:
Is this Greazy?
Greazy says:
yes it is
Greazy says:
how are you
doulos says:
hey this is doulos i emailed you earlier
Greazy says:
yes, i remember
Greazy says:
actually, i haven't checked the email, but i got the PM
doulos says:
ah
doulos says:
well i went ahead and emailed you 3 screen shots
Greazy says:
ok, i'm checking it now
Greazy says:
ok, the screenshot of your router config
Greazy says:
there is the problem
Greazy says:
it's showing your internet IP address as 0.0.0.0 which is an invalid address
doulos says:
yeah but they are auto assigned by the dhcp arent they?
Greazy says:
usually
Greazy says:
are you connected straight to the modem?
Greazy says:
on your comp?
doulos says:
no modem to router to wireless card in comp
Greazy says:
i mean, you are on right now, and it's staying on
Greazy says:
and your router says 0.0.0.0
Greazy says:
so i know you aren't getting it through that
doulos says:
well im on dail up right now
Greazy says:
ahh
Greazy says:
ok
Greazy says:
unplug your broadband modem for about 2 mins
Greazy says:
are you still connected to the router via wireless?
doulos says:
hold on.. lol my neighbor and i are sharing a connection.
Greazy says:
ahh
Greazy says:
but you can access the interface
Greazy says:
who's router is it, yours or his?
Greazy says:
i'm assuming his?
Greazy says:
and i'm hoping that you two are working together on this, because I cannot help you steal connection...
Greazy says:
i have bounding agreements through certifications that do not allow me to do so
doulos says:
ok sorry had to run over there and do it
doulos says:
no it's mine and he and i are sharing the bill
Greazy says:
ok, that's fine then
Greazy says:
did you plug it back in?
doulos says:
yea
Greazy says:
ok, so the modem and router is at his house correct?
doulos says:
correct
Greazy says:
ok, now, try to go check the status page on the router now
doulos says:
just did
Greazy says:
anything change?
doulos says:
it's the same
Greazy says:
ok, is the modem plugged into the WAN port on the router?
Greazy says:
and have you clicked the release and renew buttons on that status screen?
doulos says:
yea... it all worked fine for a while. abotu 3 weeks and i probably jacked with the networking settings on my comp and messed it up
Greazy says:
it doesnt look like your computer is causing this problem
Greazy says:
and you did release and renew?
doulos says:
yea
Greazy says:
same thing?
doulos says:
it all worked fine before the gateway thing showed up
Greazy says:
it almost sounds like you are picking up another network...
Greazy says:
is your neighbors internet working?
doulos says:
yea
Greazy says:
does he have that same connection?
Greazy says:
showing up
doulos says:
yea but he's hard wired to the roputer
doulos says:
im the only one wireless
Greazy says:
ok, could/would you start a remote assistance session?
Greazy says:
it may be easier...
doulos says:
if you dont mind dealing with the dial up
Greazy says:
i'll deal

doulos is inviting you to start using Remote Assistance. Do you want to Accept (Alt+T) or Decline (Alt+D) the invitation?

You have accepted the invitation from doulos to start using Remote Assistance.

Greazy says:
i suppose it should start soon, lol
doulos says:
yea really
Greazy says:
do you happen to have VNC Server on your computer?
doulos says:
uh yea sure....
doulos says:
got 3 of those
Greazy says:
lol, no, it's kind of like remote assistance
doulos says:
no i had cisco's vpn client but dont know where it is now
Greazy says:
i can view and navigate your screen

You have invited doulos to start using Remote Assistance. Please wait for a response or Cancel (Alt+Q) the pending invitation.

You have canceled your invitation to doulos to start using Remote Assistance.

Greazy says:
send the invite again please

doulos is inviting you to start using Remote Assistance. Do you want to Accept (Alt+T) or Decline (Alt+D) the invitation?

You have accepted the invitation from doulos to start using Remote Assistance.

Greazy says:
if it doesn't work, we will get you VNC
Greazy says:
http://www.realvnc.c...in/download.cgi
Greazy says:
go there, download the very top option
Greazy says:
then when you install, only install the server, that's all you need
doulos says:
how about a link? LoL
Greazy says:
http://www.realvnc.c...in/download.cgi
doulos says:
what am i downloading?
doulos says:
as in which file
Greazy says:
it's the very top option, the Windows executable
Greazy says:
707kb
doulos says:
ther every top file is VNC Enterprise Edition for HP-UX 11/11i (PA-RISC)
Greazy says:
ok, one sec
Greazy says:
ahh, my link didnt take you to where i thought it would, lol
doulos says:
i noticed lol

Waiting for doulos to accept the file "vnc-4_1_1-x86_win32.exe" (708 Kb, less than 6 minutes with a 28.8 modem). Please wait for a response or Cancel (Alt+Q) the file transfer.

doulos is not able to accept your request to send "vnc-4_1_1-x86_win32.exe".

Greazy says:
you cant accept file requests?

Waiting for doulos to accept the file "vnc-4_1_1-x86_win32.exe" (708 Kb, less than 6 minutes with a 28.8 modem). Please wait for a response or Cancel (Alt+Q) the file transfer.

doulos is not able to accept your request to send "vnc-4_1_1-x86_win32.exe".

Greazy says:
ok, i'll get around this
Greazy says:
lol
doulos says:
lol ok i found what you are wanting
Greazy says:
ok
Greazy says:
i was about to give u a link
doulos says:
im just too fast
Greazy says:
but i needed to upload it anyway i guess
Greazy says:
lol
Greazy says:
for future link
doulos says:
min 20 remains
Greazy says:
ok
doulos says:
ok its installed what now
Greazy says:
ok, one sec
Greazy says:
get the ip address of your current connection
Greazy says:
and give it to me
doulos says:
xxx.xxx.xxx.xxx
Greazy says:
pw?
doulos says:
************
Greazy says:
is that the name of your neighbors router?
Greazy says:
****?
doulos says:
yea it's connected to the right one
Greazy says:
k
Greazy says:
and you say your buddy is getting internet fine connected straight into the router with a wire?
doulos says:
yea but now that i think about it he's also usb out of the modem... could that be it?
Greazy says:
that's exactly it
doulos says:
wouldnt it have not worked before though?
Greazy says:
well, thing is, that means his computer is what decides if you can get on
Greazy says:
this router is not being a router
Greazy says:
it's being used as a switch only
Greazy says:
what your neighbor needs to do, this will fix the whole thing
Greazy says:
instead of connecting to the modem with usb, he needs to connect using a standard patch cable
Greazy says:
then that cable needs to go to the WAN port on the router
doulos says:
you know what i tried that and his computer didnt like it for some reason... it wouldnt connect any ideas there?
Greazy says:
yes, because it was holding on to the old IP address, which is actually the public address that you two need to be sharing through the router
doulos says:
so i need to ipconfig /release
Greazy says:
yes, after you have connected cat5 to the WAN port from the modem
Greazy says:
and have his comp connected to one of the switched ports, labeled 1-4 probably
Greazy says:
do the ipconfig /release and /renew
doulos says:
yea he's in slot one
doulos says:
and then once i renew it it will work like a champo eh?
Greazy says:
then, he should get an ip address of 192.168.1.101
Greazy says:
and you will still prob have 192.168.1.100
Greazy says:
router is 192.168.1.1
doulos says:
right
Greazy says:
but DHCP should take care of the PC's
Greazy says:
you just need to get the internet into that WAN port
Greazy says:
so the router can do it's job and route
doulos says:
cool... well you mind hangin around for a bit while i go do that real quick
Greazy says:
i'll be around
doulos says:
just in case
doulos says:
brb
Greazy says:
ok
doulos says:
great that did it
doulos says:
thanks for all your help
Greazy says:
np man
Greazy says:
I will post this in the forum
Greazy says:
to help others
doulos says:
thats cool... if you would edit out anything private id appriciate it
Greazy says:
yes, I will, no problem
doulos says:
alright then cheers
Greazy says:
Bye

End of Transmission

Greazy Mcgeezy
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP