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help right clicking restart computer


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#1
Smb3

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i keep right cliking on my desktop and it keep restarting when i right click :tazz:
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#2
samiko

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when did that start happening? did you install anything on your machine?
it could be some spyware/malware.
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#3
Smb3

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it is none of the that that was my first guess
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#4
samiko

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does it happen when you boot into safe mode?
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#5
Smb3

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never try to find out do u need me 2
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#6
samiko

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well that would eliminate the cause for being one of the core modules of your operating system, if it is then we can do a system repair. But if not then there could be something running in memory.

Try the above and check your eventlog (system) for any errors or warnings.
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#7
Smb3

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be for i do it there was this one errors in eventlog


Error code 000000e8, parameter1 82685bf0, parameter2 82b41ba0, parameter3 00000000, parameter4 00000000.
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#8
samiko

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is that all it had recorded? is this in description? is there any further inormation within that log?

to be honest that error message doesn't make any sense to me.
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#9
Smb3

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i know i does not make sense but i when in to safe mode and i let me right click
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#10
samiko

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could you paste the processes running in your background?
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#11
Smb3

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ok here they are

avgemc.exe
avgcc.exe
zlclient.exe
startupmonitoe.exe
pdvdserv.exe
zHotkey.exe
explorer.exe
ati2evxx
taskmgr.exe
ctsvccda.exe
avgupsvc
avgamsvr.exe
spoolsv.exe
alg.exe
ccevtmgr.exe
sndsrvc.ese
issvc.exe
ccsetmgr.exe
svchoast.exe
svchoast.exe
svchoast.exe
svchoast.exe
svchoast.exe
anti2evxx.exe
lsass.exe
services.exe
winlogon.exe
csrss.ese
symwsc.exe
smss.exe
mspmspsv.exe
wdfmgr.exe
vsmon.exe
prismxl.sys
navapsvc.exe
system
system idle process
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#12
samiko

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as i thought! you have some spyware running on your system,

examples:

zHotkey.exe - i think this is a toolbar which attaches itself on IE.

I am not going to enclose the whole list, but you should go through removing ad-ware/spyware on your system there is a whole group on this forum that may help you.

one of these spyware programs could be corrupted which has a function at the right click that causes your PC to reboot.
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#13
Smb3

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ok thanks for the help but when i scand for spywhere it came up as nothing

Edited by Smb3, 28 June 2005 - 09:45 AM.

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#14
kool808

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read here for further instructions
http://www.geekstogo..._Log-t2852.html
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#15
samiko

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well maybe some software don't detect recent ad-ware/spyware unless you update them.
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