[flurp]

Hi. I keep getting several Windows error messages on bootup. I'm also experiencing some crashes while playing City of Heroes that bring up a BSOD. The message there isn't ever up long enough for me to read anything but it's an IRQ_notequalto_orless type of thing.

When I click on the "more help" link it goes to a windows support page that suggests I have a driver problem. I have the most recent drivers from Nvidia and Creative, so I don't know quite what to do next. I know that the Nvidia drivers prompted Windows to give me a "not whql certified" message when I loaded them but there are tons of people using those drivers so I'm not sure that's the problem.

Any help would be *most* appreciated. I'm a computer idiot.

Here are the popup errors from Windows on bootup


Error 1

BCCode : a BCP1 : D7C4AEBC BCP2 : 00000002 BCP3 : 00000001
BCP4 : 804FA185 OSVer : 5_1_2600 SP : 1_0 Product : 256_1

C:\WINDOWS\Minidump\Mini092704-01.dmp
C:\DOCUME~1\home\LOCALS~1\Temp\WER1.tmp.dir00\sysdata.xml


Error 2

BCCode : a BCP1 : D7C4AEB0 BCP2 : 00000002 BCP3 : 00000001
BCP4 : 804FA185 OSVer : 5_1_2600 SP : 1_0 Product : 256_1

C:\WINDOWS\Minidump\Mini092804-01.dmp
C:\DOCUME~1\home\LOCALS~1\Temp\WER2.tmp.dir00\sysdata.xml


Error 3

BCCode : a BCP1 : D7C4AEBC BCP2 : 00000002 BCP3 : 00000001
BCP4 : 804FA185 OSVer : 5_1_2600 SP : 1_0 Product : 256_1

C:\WINDOWS\Minidump\Mini092804-02.dmp
C:\DOCUME~1\home\LOCALS~1\Temp\WER3.tmp.dir00\sysdata.xml


Error 4

BCCode : a BCP1 : D7C4AEBC BCP2 : 00000002 BCP3 : 00000001
BCP4 : 804FA185 OSVer : 5_1_2600 SP : 1_0 Product : 256_1

C:\WINDOWS\Minidump\Mini093004-01.dmp
C:\DOCUME~1\home\LOCALS~1\Temp\WER4.tmp.dir00\sysdata


Here's my machine

AMD64 3400+
Abit KV8-Pro (v. 1.1) - 1.6 bios - via 4.53
Cooler Master Praetorian Case,
NEC 8X Dual Layer DVD+/-RW Drive
Alps Silver 3.5inch Floppy Disk Drive
SAMSUNG 120GB 7200RPM SATA Hard Drive,
Corsair XMS Extreme Memory Speed Series, 1GB(512X2) PC-3200
Antec NeoPower 480 watt 120mm fan ATX 12V v2.0
AMD Athlon 64 3400+, 512k L2 Cache,
Creative Labs Sound Blaster Audigy2 ZS
PNY 6800 GT 256 MB DDR3


Here are the drivers according to Device Manager

Windows XP Pro SP1
PNY Nvidia 6800GT (Driver 6.1.7.7)

NEC DVD R/W ND2510A (Driver 5.1.2535.0)

Creative SB Audigy 2 ZS Gamer (Driver 5.12.1.444)

Microsoft Explorer 4.0 Mouse (Driver 5.1.2600.0) These are plug & play drivers

Samsung SP1213C SCSI Disk Device (Driver 5.1.2600.0) This is actually my SATA HD

Via Serial ATA Raid Controller (Driver 5.1.2600.210)

Alps Floppy Drive (Driver 5.1.2600.0)

Standard 101/102 Keyboard (Logitech) (Driver 5.1.2600.1106

Via Gigabit Ethernet Adapter (KV8-Pro onboard) (Driver 1.29.0.87)

AMD Athlon 3400+ Newcastle (Driver 5.1.2535.0)

Dell D1626HT (Driver 5.1.2001.0)

1384 Net Adapter (Driver 5.1.2535.0) - I have no idea what this is or why Windows installed it.

[Advertisements]

Hi Flurp. Welcome to Geeks to Go.

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

Edited by coachwife6, 01 October 2004 - 11:12 AM.

[coachwife6]

Hi Flurp. Welcome to Geeks to Go.

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

Edited by coachwife6, 01 October 2004 - 11:12 AM.

[flurp]

Thank you for the welcome.

Logfile of HijackThis v1.98.2
Scan saved at 10:57:45 AM, on 10/1/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\ZoneLabs\isafe.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Documents and Settings\dug\Desktop\HijackThis.exe

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1096215534764

[flurp]

By the way, I have changed my power management shutdown option so that it won't reboot when the irq bsod ocurrs. I'm trying to get it to repeat the error so that I can give you the full message.

I've also done a single pass on my memory and it was clear. Tonight, before bed, I'll just set it to run forever overnight just to make sure.

Thanks for the help. I've been struggling with this for weeks now. I've reinstalled windows, disabled my firewall, opened the case and pointed a fan at it. Pretty much anything that was suggested to me.

I'm hoping if I can figure out which device is causing the irq problem I can then at least zero in on a known trouble spot. As it is, everything I've tried is just a shot in the dark.

[coachwife6]

If you fire enough bullets, eventually one will hit.

You have one 016 entry that needs to be taken out, but I think jonnyrotten will be handling this one.

Good luck.

[-=jonnyrotten=-]

I've heard one user say they Rolled back their driver to the original one and everything worked fine. Are your updated (unsigned) drivers even giving you anything noticibly better? Try going to device manager and rolling back the driver for your vc, at least just to see if that fixes your problem. Keep me updated.

-=jonnyrotten=-

[flurp]

A friend just helped me build the machine from new parts just a month ago. We just used the current drivers from the nvidia and creative site.

So, I don't really have anything to roll back to. I could uninstall them and try to find older drivers somewhere if that would help

[flurp]

By the way, both of you please accept my thanks for the help. I appreciate it.

As soon as I can get the BSOD to repeat itself, I'll post the error message. Then, if it looks like the video card I'll try to find one of those "driver cleaner" programs for nvidia and see if i can't start over with the vid.

[coachwife6]

Do get rid of these three entries in your Hijack This Log. Make sure you are not signed on and you are disconnected from the internet.

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab

[flurp]

Thanks coachwife6. I deleted the offending items. However, when I went to do so, this one was no longer there. Odd.

O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

On to my error.

Well, I guess for once I was happy to get a BSOD.

Here's the irq error message

0XD7C4AEBC, 0X0000000Z, 0X00000001, 0X804FA185

There wasn't any other part of the message on the screen so I'm hoping the device driver causing the problem is somewhere in that mess.

Thanks for the help!

[-=jonnyrotten=-]

Have you checked for an older driver for your video card yet?

-=jonnyrotten=-

[flurp]

I used Detonator R.I.P. to remove all of the most recent Nvidia drivers and downloaded the most up to date WHQL drivers from the PNY site.

Upon reboot I no longer have the numerous pop Windows messages upon a cold boot.

Yay!

The BSOD while playing COH is harder to pin down. It hasn't done that for about 6 hours in game, all before I made this change. Sometimes I could go 12 hours without a reboot. Other times it was within minutes of launching the game.

Now that the initial cold boot errors are not popping up from Windows, I'm hopeful that the BSOD will be a thing of the past.

If I continue to have those problems, I'll be sure to post them here.

Thank you both for your kind help. I really do appreciate it and I'll be sure to recommend this site to anyone I come across who is having trouble with their PC's.

[-=jonnyrotten=-]

Happy to hear it! Game ON!!!

-=jonnyrotten=-

[flurp]

Heh.

I spoke too soon.

A second cold boot did indeed bring up the error popup from Windows.

I'll just have to wait and see what else I can figure out.

I guess, on the bright side, instead of 3 or 4 simultaneous popups, I just had the one.

[flurp]

Here's the full error

STOP: 0000000A (0XD7C4AEB0, 0X00000002, 0X00000001, 0X804FA185)

The drivers I mentioned earlier, the ones I reverted back to were the 6.1.7.6 and as mentioned were the WHQL certified drivers from PNY's site.

I checked the event viewer and found an error entry that happened during my bootup.

Error code 0000000a, parameter1 d7c4aebc, parameter2 00000002, parameter3 00000001, parameter4 804fa185.

Same error.

So, it's narrowed down now I guess. If only I could find out what all of that *means*.