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Can't install my scanner after XP SP 2 install


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#1
allmostawake

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I've tried a fix for this error when trying to install an old scanner (c:/windows/system/autoece.nt) The file is not suitable for running MS-DOS and MS Windows Apps.
Heres the suggested MS Help fix

Error message when you install or start an MS-DOS or 16-bit Windows-based program
View products that this article applies to.
Article ID : 324767
Last Review : May 18, 2005
Revision : 3.2
This article was previously published under Q324767
On this page
SYMPTOMS SYMPTOMS
CAUSE CAUSE
RESOLUTION RESOLUTION
MORE INFORMATION MORE INFORMATION
APPLIES TO APPLIES TO
SYMPTOMS
If you try to start or install an MS-DOS-based or a 16-bit Windows-based program on your Windows XP-based computer, you may receive an error message that is similar to one of the following:
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
Although you may be prompted to quit the program or ignore the error message, either selection makes the program quit.
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CAUSE
This issue may occur if one or more of the following files are missing or damaged:
• Config.nt
• Autoexec.nt
• Command.com
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----------------------------------------Heres where I stared--------------------------------------
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RESOLUTION
To resolve this issue:
1. Insert the CD into the CD drive or DVD drive.
2. Click Start, and then click Run.
3. In the Open box, type cmd, and then click OK.
4. At the command prompt, type the following commands, pressing ENTER after each command:

expand CD-ROM Drive Letter:\i386\config.nt_ c:\windows\system32\config.nt
expand CD-ROM Drive Letter:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt
expand CD-ROM Drive Letter:\i386\command.co_ c:\windows\system32\command.com
exit
5. Start or install the program. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.

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AT THIS POINT THE ABOVE FIX DIDN'T WORK SO I PROCEEDED TO STEP 6
I ALSO DO NOT KNOW HOW TO FIND THE COMMAND.COM FILE ON THE CD! BUT I PROCEEDED ANY WAY WITH THE FIX AS STATED
-------------------------------------------------------------------------------------------------------
-6. Note: The Command.com file is not edited or created in this in the following process. Because of this, you may have to expand it from your Windows XP CD-ROM.

Start Notepad.
7. In Notepad, type the following entries:

dos=high, umb
device=%SYSTEMROOT%\system32\himem.sys
files=40

8. On the File menu, click Save As.
9. In the File Name box, type Config.nt, and then click Save. Close the Config.nt file.
10. On the File menu, click New.
11. In the new blank document, type the following entries:

@echo off
lh %SYSTEMROOT%\system32\mscdexnt.exe
lh %SYSTEMROOT%\system32\redir
lh %SYSTEMROOT%\system32\dosx
SET BLASTER=A220 I5 D1 P330 T3

12. On the File menu, click Save As.
13. In the File Name box, type Autoexec.nt, and then click Save. Close the Autoexec.nt file.
14. Start Windows Explorer. Locate the Config.nt file, right-click the Config.nt file, and then click Copy.
15. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.

-------------------------------------------------------------------------------------------------------
I AM UNABLE TO LOCATE THE %SYSTEMROOT%\System32 folder AFTER DOING A SEARCH AND SO I'M STUCK HERE HOPING THAT YOU CAN HELP ME
-------------------------------------------------------------------------------------------------------
16. Locate the Autoexec.nt file, right-click the Autoexec.nt file, and then click Copy.
17. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.
18. Locate the Command.com file, right-click the expanded Command.com file, and then click Copy.
19. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste. Restart your computer.
If the issue continues to occur, copy the Autoexec.nt and Config.nt files from the Repair folder in Windows to the System folder. To do so, follow these steps:
1. Click Start, click Run, type c:\windows\repair, and then click OK.
2. Right-click autoexec.nt, and then click Copy.
3. Click Start, click Run, type c:\windows\system32, and then click OK.
4. Right-click anywhere in that folder, and then click Paste.
5. Right-click the Autoexect.nt file that you just copied, and then click Properties.
6. Click to select Read-Only, and then click OK.
7. Repeat steps 1 through 6 to copy the Config.nt file.
Note You must enable Read-Only permissions or the files will be removed after you restart Windows.
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#2
kool808

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try to refer at http://support.micro...ct=windowsxpsp2
for software compatibilities with Win XP SP2
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#3
Ooze27

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The command file is there m8,in the I386 folder but it doesn´t matter because when you insert those command lines it should go get them directly.

I assume that the %SYSTEMROOT%\system32 refers to the System32 folder in windows folder,if it doesn´t appear say something so i can try to help you.Me or anyone else in this board of course,i´m sure that this board has more capable persons than myself :tazz:

Anyway give some feedback.
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#4
allmostawake

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No help here!! The fix that I am qouoting is from MS help. As I stated before the current setback is that I can't find the system32 file in explorer even with the hidden flies being shown. bruce
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#5
kool808

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download everest home edition, found just below my signature. Run a hardware report then post a HTML attachment here.
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#6
Ooze27

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For the System32 folder you might want to try the solution posted here:

http://www.geekstogo...rer-t29093.html

it worked fine for me

Edited by Ooze27, 28 June 2005 - 04:43 PM.

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