Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

New Software Install Problem


  • Please log in to reply

#1
Murray

Murray

    New Member

  • Member
  • Pip
  • 7 posts
I am trying to install Yahoo installation CD that came with new SBC Yahoo DSL service.

I am having no luck installing the software. When I put the CD in, it did not start up automatically, so I went to run/browse found setup.exe and tried to open it.

When I do this, my cursor turns to an hourglass very briefly and then nothing happens. I tried to open it from within "my computer" as well, but with the same nothing happens result.

I can see what files are on the cd, and can even open some, like graphics files, text files, etc.... so it seems like there is no problem with the CD or my drive. I've tried opening it from both my DVD drive and the CD drive... same results on both drives.

I can't figure out what else to do. Any ideas?

Some facts about my computer which may or may not be important: Sony VAIO PCV-RX590G / 2GHz Pentium 4 / 512 MB Ram / 3.15 GB free disc space / Windows XP
  • 0

Advertisements


#2
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Howdy:

Nice name !! :tazz: ;)

Are you logged on as an Administrator??

Murray
  • 0

#3
Murray

Murray

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
Hi!

Glad you like the name, but it didn't come with administrator access.

Mine is backwards of yours. I am S. Murray whereas, it looks to me like you are Murray S.

Forwards or backwards though, I agree that it is a good name!

Sean
  • 0

#4
Murray

Murray

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
So I am still having the same problem... unable to install the Yahoo/SBC software for new DSL account.

However, I have some additional information.

1. I got my friend to try installing the Yahoo CD on his laptop to see if there was a problem with the disc. He had no trouble at all installing, so there can't be anything wrong with the CD.

2. I tried installing some other software on my computer just to see if my computer all of a sudden does not want to install anything for some reason. I had an older CD-rom of a program called US Atlas and it installed with no trouble at all.

So, I don't get it. What is wrong? Anybody have any ideas?

I have a Sony Vaio that is running Windows XP (home edition), 2 GHz Pentium 4, 512 MB Ram, 3.15 GB Free Disc Space.

The SBC Yahoo requirements for PC are 266 MHz, 64 MB ram, 125 MB free disc space, Windows 98/ME/2000/XP

HELP!!!
  • 0

#5
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Control Panel>Users..

Check your username to see if it had admin status or is set as a limited user!!

Murray
  • 0

#6
Murray

Murray

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
Good try, but that didn't seem to do it. I was wondering about that as a possible problem, but it turns out that I am already on as an administrator account. I've learned how to check to be sure now though.

I am the only one who uses this computer, so there is just my name (as the administrator acct) and a guest, which I've never used.

I was online all day via my AOL dialup, working with SBC help chat and tried a few things they suggested.... didn't get anywhere, but did try setting up PPPoE in Windows XP. Then I had to download software from their site to sign on. Tried doing this via AOL browser, but software wouldn't install as a download either.

They suggested that AOL browser might be causing trouble, so they had me try via IE (although I was still connected via AOL). They also had me turn off firewall and antivirus software and delete cookies and internet temp files. Did all of that, the file looked like it was downloading, but when progress bar completed, nothing happened.

My computer just doesn't like their software for some reason.

I am going to speak with their tech support via phone tomorrow and they have some case history on my problem now, so maybe we'll get somewhere. We've tried a lot of things that haven't worked so far. At the end of it today they said "it seems that there is some issue with your computer settings, that's why you are facing this issue."

Sounded vaguely helpful... vaguely reassuring, but still vague. What kind of settings might be blocking their software from loading onto my system? Remember, I have been able to install other software. As recently as last night... I loaded in something I had sitting around from an older computer, just to see if I could install anything, and it worked.

Thougt I knew a little about Windows and how to work my computer, but I'm learning how many different tabs and radio buttons and settings there are in Windows that I had no idea about, but I am still very confused. I thought my computer had been working fine, but something must not be right.
  • 0

#7
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Let me know what their tech support had to say about it!!

Murray
  • 0

#8
Murray

Murray

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
So now I've got good news and bad news...

Good news is I've got a DSL connection up and running now. The guy at SBC phone support was very helpful.

Bad news is that we still never resolved the problem about not being able to install the software.

He had me do what I consider to be a workaround. He guided me through setting up some stuff with my LAN settings, doing something with ipconfig, then signing onto their system via IE using a special log in name and password. Then I was able to set up my account. Took some messing around, but it worked.

Then we tried to download the SBC/Yahoo software from their site once I was on DSL connection. Good news was that the progress bar was super fast on the DSL download compared to when I was trying via dialup... bad news is that same result occured, the software did not install.

So the end result is that I'm on DSL now. The software is really just their custom browser and he admitted that I don't really need it, as I can continue using IE.

But, my problem is still going on. I would like to be able to install yahoo chat and maybe some other stuff that comes with the service, but I can't do it without their software.

Any ideas?
  • 0

#9
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Is it available as a download from their website??

Murray
  • 0

#10
Murray

Murray

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
Yes, the Yahoo/SBC software is available to download in at least 2 places that I came across.

If you dig around on their webpage, I think you'll find it fairly easily. The link I jotted down takes you to an "upgrade" page, but I think that it works even if you don't have an earlier version of the software... unless you are me... then you can't install any version of their software on your system, ever.

Here is the link: http://promo.sbcglob...sl/upgrade.html
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP