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#1
jhowsley

jhowsley

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My problem is two-part.

Question 1: Can Live Update run on a Server that has Terminal
Services? If not, can it be pointed at a stand alone PC on the
network?

Question 2: When I right click on the Symantec icon in the tray,
there is no response. Do I need a complete reinstall?

Question 3: How do I reset the Symantec password?


I have been told that the only way to get the server working
correctly, is to wipe it clean, and re-install OS and all programs.
Below is the log.

Logfile of HijackThis v1.99.1
Scan saved at 8:39:49 AM, on 6/29/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\termsrv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\netdde.exe
C:\WINNT\System32\msdtc.exe
C:\Program Files\APC\PowerChute Business Edition\agent\pbeagent.exe
C:\Program Files\APC\PowerChute Business Edition\server\pbeserver.exe
C:\Program Files\ComputerAssociates\ARCserve\DBENG.exe
C:\Program Files\ComputerAssociates\ARCserve\jobeng.exe
C:\Program Files\ComputerAssociates\ARCserve\RDS.EXE
C:\Program Files\ComputerAssociates\ARCserve\msgeng.exe
C:\Program Files\ComputerAssociates\ARCserve\tapeeng.exe
C:\Program Files\ComputerAssociates\ARCserve\casmrtbk.exe
C:\DBASQL\dbasvr.exe
C:\Program Files\SAV\DefWatch.exe
C:\WINNT\system32\Dfssvc.exe
C:\WINNT\System32\svchost.exe
c:\WINNT\system32\shellconfig.exe
C:\WINNT\system32\cba\pds.exe
C:\WINNT\System32\ismserv.exe
C:\WINNT\System32\llssrv.exe
C:\WINNT\LogWatNT.exe
C:\WINNT\System32\sfmsvc.exe
C:\WINNT\System32\sfmprint.exe
C:\WINNT\system32\memsvc.exe
C:\WINNT\system32\_dropsvchost.exe
C:\WINNT\system32\msmsgr.exe
C:\PROGRA~1\MICROS~3\MSSQL\binn\sqlservr.exe
C:\WINNT\system32\netssl.exe
C:\WINNT\system32\ntfrs.exe
C:\WINNT\system32\dllcache\dir\Networxx.exe
C:\Program Files\ComputerAssociates\BAOF\Ofant.exe
C:\Program Files\Seagate Software\WCS\pageserver.exe
C:\WINNT\system32\rcssrv.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\System32\locator.exe
C:\WINNT\system\svchost.exe
C:\WINNT\system32\MSTask.exe
c:\winnt\system32\scmn.exe
C:\Program Files\SAV\Rtvscan.exe
C:\Program Files\Seagate Software\WCS\WebCompServer.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\Program Files\ComputerAssociates\ARCserveITDS\asdscsvc.exe
C:\Program Files\ComputerAssociates\ARCserveITDS\Liccheck.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\system32\ams_ii\iao.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
C:\PROGRA~1\MICROS~3\MSSQL\binn\sqlagent.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\SAV\VPTray.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\TClock\TClock.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\SAV\vpdn_lu.exe
C:\WINNT\system32\dllhost.exe
C:\WINNT\system32\dllhost.exe
C:\WINNT\System32\MDM.EXE
C:\Program Files\SAV\VPC32.EXE
C:\Program Files\SAV\VPC32.exe
C:\Program Files\SAV\VPC32.exe
C:\Program Files\SAV\VPC32.exe
C:\Program Files\SAV\VPC32.exe
C:\Program Files\SAV\VPC32.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\SAV\VPC32.exe
C:\Program Files\SAV\VPC32.exe
D:\prodmgmt\setup.exe
D:\prodmgmt\setup.exe
C:\Program Files\SAV\VPC32.exe
C:\WINNT\system32\ntvdm.exe
C:\Program Files\SAV\VPC32.exe
C:\WINNT\Microsoft.NET\Framework\v1.1.4322\aspnet_wp.exe
C:\Documents and Settings\Administrator.MUNOZPRINTING\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.munozprinting.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SAV\VPTray.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /1
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: TClock 2.28.lnk = C:\Program Files\TClock\TClock.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O9 - Extra button: Munoz Explorer - {881594C7-773D-46ba-8972-1E0B3F1B76A6} - C:\Desktop\MunozExplorerBar.dll
O12 - Plugin for .NPSSView: C:\Program Files\Seagate Software\Viewers\ActiveXViewer\\NPssView.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {625F7F34-A727-4640-B827-3323576B57B6} (MunozViewer Control) - http://www.munozprin...MunozViewer.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://entpms.webex...bex/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = munozprinting.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{0959916A-A250-45A4-9786-FF2C06E3AEB3}: NameServer = 192.168.0.2
O17 - HKLM\System\CCS\Services\Tcpip\..\{9EC54B18-4881-4B01-892D-60DDF86A2A81}: NameServer = 192.168.0.2
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = munozprinting.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{0959916A-A250-45A4-9786-FF2C06E3AEB3}: NameServer = 192.168.0.2
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = munozprinting.com
O17 - HKLM\System\CS2\Services\Tcpip\..\{0959916A-A250-45A4-9786-FF2C06E3AEB3}: NameServer = 192.168.0.2
O20 - Winlogon Notify: NavLogon - C:\WINNT\system32\NavLogon.dll
O20 - Winlogon Notify: PCANotify - C:\WINNT\SYSTEM32\PCANotify.dll
O23 - Service: APC PBE Agent (APCPBEAgent) - APC - C:\Program Files\APC\PowerChute Business Edition\agent\pbeagent.exe
O23 - Service: APC PBE Server (APCPBEServer) - APC - C:\Program Files\APC\PowerChute Business Edition\server\pbeserver.exe
O23 - Service: ARCserve Database Engine (ASDBEngine) - Computer Associates International, Inc. - C:\Program Files\ComputerAssociates\ARCserve\DBENG.exe
O23 - Service: ARCserve Discovery Service (ASDiscoverySvc) - Computer Associates - C:\Program Files\ComputerAssociates\ARCserveITDS\asdscsvc.exe
O23 - Service: ARCserve Job Engine (ASJobEngine) - Unknown owner - C:\Program Files\ComputerAssociates\ARCserve\jobeng.exe
O23 - Service: ARCserve Message Engine (ASMsgEngine) - Computer Associates International, Inc. - C:\Program Files\ComputerAssociates\ARCserve\msgeng.exe
O23 - Service: ARCserve Tape Engine (ASTapeEngine) - Unknown owner - C:\Program Files\ComputerAssociates\ARCserve\tapeeng.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Cheyenne Alert Notification Server - Cheyenne Division Of Computer Associates International, Inc. - C:\Program Files\ComputerAssociates\ARCserve\Alert\ALERT.exe
O23 - Service: Backup Agent RPC Server (DbaRpcService) - Unknown owner - C:\DBASQL\dbasvr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\SAV\DefWatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: DNS Server (DNS) - Unknown owner - C:\WINNT\System32\dns.exe
O23 - Service: Persits Software Email Agent (EmailAgent) - Persits Software, Inc. - C:\PROGRA~1\PERSIT~1\AspEmail\EMAILA~1\BIN\EMAILA~1.EXE
O23 - Service: Win-Media Service (gpcrew) - Unknown owner - c:\WINNT\system32\shellconfig.exe
O23 - Service: Intel Alert Handler - Unknown owner - C:\WINNT\system32\ams_ii\hndlrsvc.exe (file missing)
O23 - Service: Intel Alert Originator - Intel® Corporation - C:\WINNT\system32\ams_ii\iao.exe
O23 - Service: Intel File Transfer - Unknown owner - C:\WINNT\system32\cba\xfr.exe (file missing)
O23 - Service: Intel PDS - Intel® Corporation - C:\WINNT\system32\cba\pds.exe
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINNT\LogWatNT.exe
O23 - Service: Memory ALU Driver (MemSvc) - Unknown owner - C:\WINNT\system32\memsvc.exe
O23 - Service: Security Resource (MSlogs) - Unknown owner - C:\WINNT\system32\_dropsvchost.exe
O23 - Service: Messenger Plug-In (msmsgr) - Unknown owner - C:\WINNT\system32\msmsgr.exe
O23 - Service: MSBackup Service (msupdate) - Unknown owner - c:\Progra~1\WindowsUpdate\Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D}\nkadm.exe
O23 - Service: MSUPSV FTP Server (MSUPSV) - Unknown owner - C:\PROGRA~1\WindowsUpdate\Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D}\MSupdate.exe
O23 - Service: Network SSL Crypt (NetSSL) - Unknown owner - C:\WINNT\system32\netssl.exe
O23 - Service: Networxx TCP/IP (nworxx) - Unknown owner - C:\WINNT\system32\dllcache\dir\Networxx.exe
O23 - Service: CA Backup Agent for Open Files Service (OpenFileAgent) - Computer Associates International, Inc. - C:\Program Files\ComputerAssociates\BAOF\Ofant.exe
O23 - Service: Seagate Page Server (pageserver) - Seagate Software, Inc. - C:\Program Files\Seagate Software\WCS\pageserver.exe
O23 - Service: RAID Configuration Service (RAIDService) - Unknown owner - C:\WINNT\system32\rcssrv.exe
O23 - Service: Remote Services Handler (r_server) - Unknown owner - C:\WINNT\system\svchost.exe" /service (file missing)
O23 - Service: Microsoft Server (secman) - Unknown owner - c:\winnt\system32\scmn.exe
O23 - Service: Secure SSL System (Secure) - Unknown owner - c:\winnt\system32\securessl.exe (file missing)
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\SAV\Rtvscan.exe
O23 - Service: Seagate Web Component Server (WebCompServer) - Seagate Software, Inc. - C:\Program Files\Seagate Software\WCS\WebCompServer.exe
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