[theaterguy]

Hello Everyone.

This is my first post to these forums....I was hoping to never have to make one ;)

Every morning, when I boot up my machine at work, I'm getting an alert from Norton (company subscription, not my choice) that a trojan horse (vrplahb.exe) has been detected and cannot be removed or accessed.

I've booted into safe mode, tried eWido...no luck. Any recommendations???

Thanks,

Drew

[Advertisements]

Hi theatreguy, Welcome to Geeks to Go.

My name is Trevuren and I will be helping you with your problem.

Please submit a HijackThis log for review.

Regards,

Trevuren

Edited by Trevuren, 29 June 2005 - 12:01 PM.

[Trevuren]

Hi theatreguy, Welcome to Geeks to Go.

My name is Trevuren and I will be helping you with your problem.

Please submit a HijackThis log for review.

Regards,

Trevuren

Edited by Trevuren, 29 June 2005 - 12:01 PM.

[theaterguy]

Logfile of HijackThis v1.99.1
Scan saved at 7:19:22 PM, on 6/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Net-Tune Central\NCentral.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Net-Tune Central\WINLibMgrCSV.exe
C:\Program Files\Net-Tune Central\WINntspd.exe
C:\Program Files\Net-Tune Central\logviewer.exe
C:\WINDOWS\System32\WISPTIS.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\system32\logonui.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Documents and Settings\WS02\Desktop\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com...DT/0409/bl7.asp
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: Net-Tune Central.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {EAA105FE-7BBD-4196-8B96-D46743894195} (MjpegControl Class) - http://192.168.0.104...jpegcontrol.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[Trevuren]

1. I need you to move HijackThis to its own folder so that nothing gets deleted by mistake. The easiest way for you now would be as follows:

. Right Click on your Desktop
. Scroll down the menu to "New"
. Left click on "Folder"
. Name Folder "HJT"
. Drag or copy the current HijackThis icon from your desktop into the HJT Folder
. Run HJT from there.

2. Please post a fresh HJT log

Regards,

Trevuren

[theaterguy]

OK....here it is.

Thanks!


Logfile of HijackThis v1.99.1
Scan saved at 8:13:13 PM, on 6/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Net-Tune Central\NCentral.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Net-Tune Central\WINLibMgrCSV.exe
C:\Program Files\Net-Tune Central\WINntspd.exe
C:\Program Files\Net-Tune Central\logviewer.exe
C:\WINDOWS\System32\WISPTIS.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\system32\logonui.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\logon.scr
C:\Documents and Settings\WS02\Desktop\hjt\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com...DT/0409/bl7.asp
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: Net-Tune Central.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {EAA105FE-7BBD-4196-8B96-D46743894195} (MjpegControl Class) - http://192.168.0.104...jpegcontrol.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[Trevuren]

This is the only bad item in the log as far as I can see. So let's remove the Service.

We must stop, disable and delete an added service (023)

1. To stop a service and set to 'disabled'

Go to Start > Run and type in Services.msc then click OK

Click the Extended tab.

Scroll down until you find the service.

Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe

Click once on the service to highlight it.

Click Stop

Right-Click on the service.

Click on 'Properties'

Select the 'General' tab

Click the Arrow-down tab on the right-hand side on the 'Start-up Type' box

From the drop-down menu, click on 'Disabled'

Click the 'Apply' tab, then click 'OK'

The service is now stopped and disabled.


2. We will now delete the service:

1. Open HJT
2. Click on Config>>Misc Tools>>Delete an NT Service
3. Type SvcProc in the space provided and click OK
4. The program will ask you to REBOOT --- Accept

5. REBOOT into SAFE MODE

6. Using Windows Explorer, locate and DELETE the following file (if it still is present):

C:\WINDOWS\svcproc.exe

7. REBOOT back into Normal Mode

8. Finally, run HijackThis, click SCAN, produce a LOG and POST it in this thread for review.

Regards,

Trevuren

[theaterguy]

Logfile of HijackThis v1.99.1
Scan saved at 8:35:53 PM, on 6/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Net-Tune Central\NCentral.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Net-Tune Central\WINLibMgrCSV.exe
C:\Program Files\Net-Tune Central\WINntspd.exe
C:\Program Files\Net-Tune Central\logviewer.exe
C:\WINDOWS\System32\WISPTIS.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\system32\logonui.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\logon.scr
C:\Documents and Settings\WS02\Desktop\hjt\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.compaq.com...DT/0409/bl7.asp
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: Net-Tune Central.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {EAA105FE-7BBD-4196-8B96-D46743894195} (MjpegControl Class) - http://192.168.0.104...jpegcontrol.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[Trevuren]

So that is the end of the bad things in your log. I am going to ask you to run a long scan which will not delete anything but it will tell us what is left on your system that is no good.

I need you to download MWav to a convenient location.

This scan might take around 3+ hours to finish when set to scan everything.
I need you to run MWav by double-clicking on mwav.exe. This scan only produces a report, it doesn't clean your system. I will analyze the report and recommend a course of action depending on the results.

Put a check next to the below items before scanning:

• Memory
• Startup Folders
• Drive - All Local Drives
• Folder - then click "browse" to change the directory to C: (default is C:\Windows)
• Registry
• System Folders
• Services
• Include Sub-Directory
• Scan All Files

Please make sure ALL of these are checked, then press the Scan button. This typically will take hours to complete.

**NOTE*** Sometimes MWav will pause and it appears to be finished, but it isn't done. Just let it run until it says it's complete.

On the bottom portion of the window, you will see the lower panel where MWav is listing "infected items", please highlight everything in that lower panel and copy them by holding CTRL + C then paste it here. The whole log will be extremely BIG so there is no way to post the log. I just need the infected items list.

Regards,

Trevuren

[Trevuren]

PLease Note: Do not respond before tomorrow afternoon for I am experiencing major email problems and I will lose your response. Sorry for the inconvenience.

Trevuren

[theaterguy]

File C:\Documents and Settings\WS02\Desktop\spy_virus\Nailfix\Process.exe tagged as not-a-virus:Tool.Win32.Processor.20. No Action Taken.
File C:\Documents and Settings\WS02\Desktop\spy_virus\Nailfix.zip tagged as not-a-virus:Tool.Win32.Processor.20. No Action Taken.
Object "BonziBuddy Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "BonziBuddy Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "BonziBuddy Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "AltNet Spyware/Adware" found in File System! Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe". Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\Program Files\InterVideo\Common\Bin\IVIPromotion.exe". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{29FF67FF-8050-480f-9F30-CC41635F2F9D}" refers to invalid object "ADMWPROX.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{349D777D-F7A2-4AAE-967F-A54F05A7FF3B}" refers to invalid object "C:\Program Files\Common Files\Intuit\QuickBooks\QBFinder.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{70B51430-B6CA-11D0-B9B9-00A0C922E750}" refers to invalid object "ADMWPROX.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{8298d101-f992-43b7-8eca-5052d885b995}" refers to invalid object "ADMWPROX.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{83D4679F-B6D7-11D2-BF36-00C04FB90A03}" refers to invalid object "C:\PROGRA~1\MESSEN~1\rtcimsp.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A9E69612-B80D-11D0-B9B9-00A0C922E750}" refers to invalid object "ADMWPROX.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{f612954d-3b0b-4c56-9563-227b7be624b4}" refers to invalid object "ADMWPROX.DLL". Action Taken: No Action Taken.
Entry "HKCR\Alg.AlgSetup" refers to invalid object "{27D0BCCC-344D-4287-AF37-0C72C161C14C}". Action Taken: No Action Taken.
Entry "HKCR\Alg.AlgSetup.1" refers to invalid object "{27D0BCCC-344D-4287-AF37-0C72C161C14C}". Action Taken: No Action Taken.
Entry "HKCR\Class" refers to invalid object "{A9AC8FDE-6DA4-4D90-B6F8-5EB24CA74B9B}". Action Taken: No Action Taken.
Entry "HKCR\DSP.DSP" refers to invalid object "{9C123EA9-AEC9-4f75-BBC0-7565FA1398966}". Action Taken: No Action Taken.
Entry "HKCR\DSP.DSPDMOProp_Chorus.1" refers to invalid object "{6F63B172-5543-4593-91CE-EDBA65B9FACDB}". Action Taken: No Action Taken.
Entry "HKCR\MailFileAtt" refers to invalid object "{00020D05-0000-0000-C000-000000000046}". Action Taken: No Action Taken.
Entry "HKCR\mapifvbx.object" refers to invalid object "{41116C00-8B90-101B-96CD-00AA003B14FC}". Action Taken: No Action Taken.
Entry "HKCR\mapifvbx.object.1" refers to invalid object "{41116C00-8B90-101B-96CD-00AA003B14FC}". Action Taken: No Action Taken.
Entry "HKCR\Plenoptic.Plenoptic" refers to invalid object "{607C27E9-AB27-11d3-A116-A0EA50C10801}". Action Taken: No Action Taken.
Entry "HKCR\Plenoptic.Plenoptic.1" refers to invalid object "{607C27E9-AB27-11d3-A116-A0EA50C10801}". Action Taken: No Action Taken.
Entry "HKCR\RTCCore.RTCClient" refers to invalid object "{7a42ea29-a2b7-40c4-b091-f6f024aa89be}". Action Taken: No Action Taken.
Entry "HKCR\RTCCore.RTCClient.1" refers to invalid object "{7a42ea29-a2b7-40c4-b091-f6f024aa89be}". Action Taken: No Action Taken.
Entry "HKCR\WMPPublsihCntr.WMPPublsihCntr" refers to invalid object "{939438A9-CF0F-44d8-9140-599736F0D3A2}". Action Taken: No Action Taken.
Entry "HKCR\WMPPublsihCntr.WMPPublsihCntr.1" refers to invalid object "{939438A9-CF0F-44d8-9140-599736F0D3A2}". Action Taken: No Action Taken.
File C:\WINDOWS\hdgxmv.exe tagged as "not-a-virus:AdWare.BetterInternet.c". Action Taken: No Action Taken.

[Trevuren]

There appear to be some remnants of adware still on your system. Most of the other entries are orphaned registry entries that are not harmful and that can be emoved but most reputable registry cleaners. The remaining files will either be deleted after you run these 2 programs or will be removed in our final cleanup.

Please run full scans with Ad-Aware SE and Spybot-S&D as follows:
(If you already have Ad-Aware SE 1.06 and Spybot 1.3 installed, you can skip the installation steps. If you don't, please uninstall your old versions and install the new ones from the links below.)

Full Ad-Aware Scan
Please download Ad-Aware SE from here:
http://www.majorgeek...ownload506.html
Install Ad-Aware and run it. In the bottom-right hand corner, click "Check for updates now". Click "Connect" to download the newest reference file.

Now we will configure Ad-Aware to perform a full scan. In the Ad-Aware main window, click on the gear icon at the top of the screen to open the preferences window. In the "General" window, make sure the following options are selected:
1) Automatically save log-file
2) Automatically quarantine objects prior to removal
3) Safe Mode (always request confirmation)

Click the "Scanning" button on the left-hand side and make sure the following options are selected:
1) Scan within archives
2) Scan active processes
3) Scan registry
4) Deep scan registry
4) Scan my IE Favorites for banned URLs
5) Scan my Hosts file

Please also click on "Select drives & folders to scan" and select your hard drive(s). Then click the "Advanced" button on the left-hand side and make sure all the options under "Log-file Detail Level" are selected. Next, click the "Tweak" button on the left-hand side. Click on "Scanning Engine" and make sure the following options are selected:
1) Unload recognized processes & modules during scanning
2) Obtain command line of scanned processes
3) Scan registry for all users instead of current user only

Click on "Cleaning Engine" and make sure the following options are selected:
1) Always try to unload modules before deletion
2) During removal, unload Explorer and IE if necessary
3) Let Windows remove files in use at next reboot
4) Delete quarantined objects after restoring

Finally, click on "Safety Settings" and make sure the following options are selected:
1) Automatically select problematic objects in results lists
2) Write-protect system files after repair (Hosts file, etc)

Click on "Proceed" to save the preferences. Then please click the "Start" button on the bottom right side to begin a scan. Select "Use custom scanning options" and then click "Next". Ad-Aware will then scan for malware. When it is finished, make sure any objects listed in RED are selected and click "Next" to remove the objects. Then please restart your computer.


Spybot Full Scan
Next, please download Spybot-S&D from here:
http://shinobiresour.../spybotsd13.exe
Install Spybot-S&D and run it. Select "Search for updates" and then select all available updates. Click on the drop-down box in the top center to choose a download location nearest to you. Then click "Download updates". When all updates have downloaded, close Spybot-S&D, and then run it again. Click on "Check for problems". When the scan has finished, select any entries listed in red and click "Fix selected problems". Then please restart your computer again.


Regards,

Trevuren

[Trevuren]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.