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Norton Antivirus Install Error


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#1
levasseurjohn

levasseurjohn

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I think this is common but not to me. I installed Norton Antivirus 2004 and when I did the first update of the defination files I got a message that the update failed. It recommended that I reinstall. I tried and keep getting the error "Norton SystemWorks 2004 Professional installation has failed". The message comes up when loading "Publishing product information".

Does anyone have any insite. I used Symantics cleanup tool but that didn't work. I tried going into the registry and removing all entries related to Symantic, Norton or Antivirus.

Help........
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#2
admin

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Did you scan for any existing viruses before trying to install?
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#3
levasseurjohn

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I ran the antivirus which is required prior to installation. Of course it uses defination files which are on the 2004 CD.

I also ran the Symantic SYM CLN system clean utility which cleans up left behind registry entries. I also ran the utility from the Symantic site for removing Gaobot Virus.

In looking at this on the internet, there is a lot of references to this problem but noone has come up with a fix that really works. Don't know what to do now. Just keep looking I guess. Symantic was no help either.
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#4
admin

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I have experienced this problem myself, but was always successful using the removal tool, deleting ALL the directories, rebooting, and reinstalling. I assume you've followed the instructions here: http://service1.syma...003090415405206
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