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Win98 hangs on start up


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#1
Leonmoor

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On start up my Win 98 gets to the blue screen just before the desktop and then a General Protection Fault occurs with MSGSRV32 in module KRNL386.EXE at 0001:00001c20

I close the dialogue box, the screen remains blue but the start up stops and the computer hangs and does not get to the desktop.

I have started it successfully in Safe Mode, have removed all programs that were unnecessary but the problem still exists.

I have a feeling, but am not absolutely sure that the problem started when my son tried to play a multiplayer game with Gedi Knights...but the computer is not connected to the internet!...so I think the computer hung....and the problem has been ever since.

Your help or comments would be greatly appreciated.
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#2
Tyger

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If you have your win98 disk or cabinet files you could run File Checker, just go Start>Run, type in sfc and direct it to the disk or folder with the cabinets. They're both small enou;gh to put on a floppy if you have another computer with 98. They belong in C:\windows\system
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#3
peterm

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Did you or your son add a sound card so he could play games ?
Ok
let's hope you have not had to many reboots. Instead of starting in safe mode
start up in dos mode at the prompt C:\Windows> type scanreg /restore press enter. This should give you 5 options of restoring can you pick a date from before the trouble started.
NB THERE IS A SPACE BETWEEN SCANREG AND SLASH

Edited by peterm, 02 July 2005 - 06:49 PM.

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