[Michelle]

You must follow all of my instructions exactly as given.

First, you need to clear out Java viruses.

1. Click Start > Control Panel.

2. Double-click the Java icon (coffee cup) in the control panel. It will say "Java Plug-in" - when you double-click it the Java Control Panel will open up. Please click the Update tab. Update your java, then reboot and follow the rest of the instructions (you will not have the below options if you do not update - it needs to be done).

*After reboot, go back into the Control Panel and double-click the "Java" icon.

3. Under Temporary Internet Files, click the Delete Files button.

There are three options on this window to clear the cache - leave ALL 3 checked.
1. Downloaded Applets
2. Downloaded Applications
3. Other Files

4. Click OK on Delete Temporary Files window.
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

5. Click OK to leave the Java Control Panel.

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I AM UNABLE TO LOCATE THE UPDATE TAB.... THERE IS A BASIC ADVANCED BROWSER PROXIES CACHE CERTIFICATES ABOUT

THOSE ARE THE TABS PRESENT AND I AM RUNNING ON WINDOWS SO it should be present... any other way to update?

[Gotmulk54]

I AM UNABLE TO LOCATE THE UPDATE TAB.... THERE IS A BASIC ADVANCED BROWSER PROXIES CACHE CERTIFICATES ABOUT

THOSE ARE THE TABS PRESENT AND I AM RUNNING ON WINDOWS SO it should be present... any other way to update?

[Gotmulk54]

also in the browser tab ...I am using modzilla, so I tried to click and set that as a browser for it to load or funciton on....i get the error saying I might not have modzilla properly installed or that I have permission to change system settings...I am the admin to this comp why would that be? the 6th tab that is supposed to be update says about and has seemingly no way to update java from this menu

Edited by Gotmulk54, 12 July 2005 - 09:00 AM.

[Michelle]

There is an update button in that control panel somewhere, please find it.

[Gotmulk54]

I wish i could send you a screen shot, honestly there is no update tab,.........

I found a web page however that i am downloading java 2 1.4 so ill let u know how and if that works

[Michelle]

There may be not update tab but there IS an update button in there.

Do NOT download java 1.4 you already have it!

[Michelle]

Please do not dowload things unless specifically asked.

You just wasted a lot of your time. Now, please download the correct one from here:

http://java.sun.com/....0/download.jsp

Click on the third download:
The J2SE Runtime Environment (JRE) allows end-users to run Java applications

On the next page, click the one under "Windows Online Installation, Multi-language".

[Gotmulk54]

okay ts dl'd and installed....what to do now...?

and qucik quesiton would the fact that I had Java™ and not (JRE) have anything to do with the fact that there wasnt an update tab?

the new version does have an update tab:)

Edited by Gotmulk54, 12 July 2005 - 10:20 AM.

[Michelle]

You do have jre. Anyway, you download 5??

[Gotmulk54]

yes downloaded and installed just like you asked

and the new one contains an update tab

[Michelle]

The old one had an update button (some of them have a tab, apparently yours did not, but I assure you there was a button) But, at this point, it doesn't matter since you have the new version

1. Double-click the Java icon (coffee cup) in the control panel.

2. Under Temporary Internet Files, click the Delete Files button.

There are three options on this window to clear the cache - leave ALL 3 checked.
1. Downloaded Applets
2. Downloaded Applications
3. Other Files

3. Click OK on Delete Temporary Files window.
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

4. Click OK to leave the Java Control Panel.

[Gotmulk54]

k done

[Michelle]

Post a new HiJackThis log please.

[Gotmulk54]

Logfile of HijackThis v1.99.1
Scan saved at 2:29:09 PM, on 7/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
C:\Program Files\RF Wireless Mouse\cm20.exe
C:\Program Files\AIM+\AIM+.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.wm.edu/cp/home/loginf
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us8l.hpwis.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [vptray] C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
O4 - HKLM\..\Run: [Start RF Wireless Mouse] C:\Program Files\RF Wireless Mouse\cm20.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [AIM] "C:\Program Files\AIM+\AIM+.exe" -cnetwait.odl
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O14 - IERESET.INF: START_PAGE_URL=http://us8l.hpwis.com
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1093113411609
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {E9348280-2D74-4933-BE25-73D946926795} (DeviceEnum Class) - http://h20270.www2.h...cdetection3.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

[Michelle]

Run HiJackThis. Place a check next to the following items and click FIX CHECKED:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm

O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm

Close HiJackThis

Delete the following (in bold):

C:\Program Files\IncrediMail <-Whole folder
C:\WINDOWS\about.htm

Post a new HiJackThis log.