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Antivirus Gold Problem [RESOLVED]


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#1
maris

maris

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Great site, bummed I had to find it this way.
Picked up Antivirus Gold somehow yesterday. Went through the cleaning protocols on your intro page and got rid of black "warning screen".
May be a silly question but not sure if in safe mode. I press on F8 when rebooting but never see a "safe mode" option. Just see the following:
Please select boot device:
ATAPI CD-ROM
Removable Device
Hard Drive
Intlel ® Boot Agent Ve
Then instructed to select one and save or escape and save.

Here's current HiJack Log:

Logfile of HijackThis v1.99.1
Scan saved at 3:26:17 PM, on 7/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\OEMDRVRS\PROMON.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\netwj.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Documents and Settings\default\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.we1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.we1.attbb.net;<local>
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {CDD74C7B-AF77-7456-5366-3D4E3A448F23} - C:\WINDOWS\crwg.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Promon.exe] C:\OEMDRVRS\PROMON.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Iexplore.exe] C:\Documents and Settings\default\Desktop\Iexplore.exe
O4 - HKLM\..\Run: [netwj.exe] C:\WINDOWS\netwj.exe
O4 - HKLM\..\RunOnce: [appqa32.exe] C:\WINDOWS\appqa32.exe
O4 - HKLM\..\RunOnce: [addmp.exe] C:\WINDOWS\addmp.exe
O4 - HKLM\..\RunOnce: [ipjx32.exe] C:\WINDOWS\system32\ipjx32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.v...&ZOOM=0&IMAGE=1
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - http://www.pestscan....r/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speeder...meInstaller.exe
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp...ads/sysinfo.cab
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan....er/ppctlcab.cab
O19 - User stylesheet: (file missing)
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\appqa32.exe (file missing)
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
Trevuren

Trevuren

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  • 18,699 posts
Hi maris and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

1. If you haven't logged in go to Geeks to Go and do so. Then proceed to item a.

If you already have logged in, go directly to item a.

a. Click on My Controls at the top right hand corner of the window.
b. In the left hand column, click "View Topics"
c. If you click on the title of your post, you will be taken there

2. Also, while at the My Controls page, check the box to the right of your post and then scroll down.
.Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"

3. Please DELETE your current HJT program from its present location.

4. Download and run the following HijackThis autoinstall program from Here HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

A. Close ALL windows except HJT

B. SCAN with HJT and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

C. POST the log in this thread using 'Add Reply' (Ctrl-V to 'paste')


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER


Regards,

Trevuren

  • 0

#3
maris

maris

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Hi Trevuren,
Sorry about the delay had to work last night and all day and evening today. No rush with getting back to me as I'm leaving town and will be back next thur (7/14) Also like the picture of the dog. My wife and I may have it's cousin. We have a Belgium Malinois, Great Dog!

Followed your instructions and downloaded HJT to separate folder.
Here's the latest log:

Logfile of HijackThis v1.99.1
Scan saved at 11:32:18 PM, on 7/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\OEMDRVRS\PROMON.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.we1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.we1.attbb.net;<local>
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {CDD74C7B-AF77-7456-5366-3D4E3A448F23} - C:\WINDOWS\crwg.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Promon.exe] C:\OEMDRVRS\PROMON.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Iexplore.exe] C:\Documents and Settings\default\Desktop\Iexplore.exe
O4 - HKLM\..\Run: [netwj.exe] C:\WINDOWS\netwj.exe
O4 - HKLM\..\Run: [mfctw.exe] C:\WINDOWS\mfctw.exe
O4 - HKLM\..\Run: [mfcgs32.exe] C:\WINDOWS\mfcgs32.exe
O4 - HKLM\..\RunOnce: [javaqe.exe] C:\WINDOWS\javaqe.exe
O4 - HKLM\..\RunOnce: [sysfp32.exe] C:\WINDOWS\system32\sysfp32.exe
O4 - HKLM\..\RunOnce: [netme32.exe] C:\WINDOWS\netme32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.v...&ZOOM=0&IMAGE=1
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - http://www.pestscan....r/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speeder...meInstaller.exe
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp...ads/sysinfo.cab
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan....er/ppctlcab.cab
O19 - User stylesheet: (file missing)
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\appqa32.exe (file missing)
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Not sure if you want to respond now or pick this back up next week.

Thanks, Maris
  • 0

#4
Trevuren

Trevuren

    Old Dog

  • Retired Staff
  • 18,699 posts
We had better pick this back up upon your return. The fix that I will be providing requires that you not turn off, reboot or, after downloading the necessary programs, even connect to the internet because the files will change. So we had better wait until you are back.

Enjoy yourself,

Trevuren

  • 0

#5
maris

maris

    Member

  • Topic Starter
  • Member
  • PipPip
  • 15 posts
Hi Trevuren,
Got back this morning and am now ready to clean up this mess. Thank you for your support so far.

I just finished running hijack this:

Logfile of HijackThis v1.99.1
Scan saved at 6:50:31 PM, on 7/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\OEMDRVRS\PROMON.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Documents and Settings\default\Desktop\Iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.we1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.we1.attbb.net;<local>
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {CDD74C7B-AF77-7456-5366-3D4E3A448F23} - C:\WINDOWS\crwg.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Promon.exe] C:\OEMDRVRS\PROMON.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Iexplore.exe] C:\Documents and Settings\default\Desktop\Iexplore.exe
O4 - HKLM\..\Run: [netwj.exe] C:\WINDOWS\netwj.exe
O4 - HKLM\..\Run: [mfctw.exe] C:\WINDOWS\mfctw.exe
O4 - HKLM\..\Run: [mfcgs32.exe] C:\WINDOWS\mfcgs32.exe
O4 - HKLM\..\Run: [d3fe.exe] C:\WINDOWS\d3fe.exe
O4 - HKLM\..\RunOnce: [ipmi32.exe] C:\WINDOWS\system32\ipmi32.exe
O4 - HKLM\..\RunOnce: [addnr.exe] C:\WINDOWS\addnr.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.v...&ZOOM=0&IMAGE=1
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - http://www.pestscan....r/axscanner.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speeder...meInstaller.exe
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp...ads/sysinfo.cab
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan....er/ppctlcab.cab
O19 - User stylesheet: (file missing)
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\appqa32.exe (file missing)
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Look forward to hearing from you,
Maris
  • 0

#6
Trevuren

Trevuren

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DO not turn off your computer, reboot or go off the net until you receive my response. It is critical

Trevuren
  • 0

#7
Trevuren

Trevuren

    Old Dog

  • Retired Staff
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What we have here is a tough variant of the About:Blank infection with bad Added Service. It can be a tough nut to crack. Every time you turn off your system, reboot or connect to the internet using Internet Explorer you reinfect the machine. If you look at your log, each one of those RUN ONCE entries is a sign of reinfection so that is why this fix is built around staying offline as soon as possible. This is the easy way. If it doesn't work, we will have to go the manual route which is way more complicated for both of us.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Please download and install these programs - DON'T RUN THEM YET!!
  • Please download and unzip About:Buster to a folder on your Desktop. Inside the folder is a readme file that has instructions on the use of the program.
    • AboutBuster MUST be updated before you use it.
    • Start AboutBuster, click the update button, check for update, drag the box to the side and hit download updates, close the box . Don't run it yet.
  • Please download and install AD-Aware.
    Check Here on how setup and use it - please make sure you update it first.

  • Download HSfix from HERE and unzip it to your desktop.


  • Download CW-Shredder at the link below:
    http://cwshredder.ne...CWSshtreder.exe

  • Open Windows Explorer & Go to Tools > Folder Options.
    • Click on the View tab and make sure that "Show hidden files and folders" is checked.
    • Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" .
    • Now click "Apply to all folders"
    • Click "Apply" then "OK"
  • For anyone using Windows XP, 'Search' will not automatically show hidden files even if your folder options settings are set to do that.
    Do this so you can see hidden files and folders - click HERE to download XPhidden.zip by David Higham. Extract xphidden.reg from the zip file and save it to the desktop. When done, double-click the xphidden.reg and when asked to merge say yes.
+++++++++++++++++++++++++++++++++++++++++++++++++

Here's the fix:


1. Go to Start->Run and type "Services.msc" (without quotes) then hit Ok. Click on the Extended Tab.

Scroll down and find the service called:

Network Security Service

2. When you find it,
  • double-click on it.
  • In the next window that opens, click the Stop
    button
  • Then click on properties and under the General Tab
  • Change the Startup Type to Disabled.
  • Now hit Apply and then Ok and close any open windows.
If you dont find this service listed go ahead with the next steps.

3. Reboot into SafeMode. <---MAKE SURE YOU KNOW HOW TO DO THIS!!

4. Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for:

C:\Documents and Settings\default\Desktop\Iexplore.exe

If you find the files, highlight them, and then click End Process => Exit the Task Manager.


5. CLOSE ALL WINDOWS AND BROWSERS Scan with Hijack This and put checks next to all the following, then click "Fix Checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {CDD74C7B-AF77-7456-5366-3D4E3A448F23} - C:\WINDOWS\crwg.dll
O4 - HKLM\..\Run: [Iexplore.exe] C:\Documents and Settings\default\Desktop\Iexplore.exe
O4 - HKLM\..\Run: [netwj.exe] C:\WINDOWS\netwj.exe
O4 - HKLM\..\Run: [mfctw.exe] C:\WINDOWS\mfctw.exe
O4 - HKLM\..\Run: [mfcgs32.exe] C:\WINDOWS\mfcgs32.exe
O4 - HKLM\..\Run: [d3fe.exe] C:\WINDOWS\d3fe.exe
O4 - HKLM\..\RunOnce: [ipmi32.exe] C:\WINDOWS\system32\ipmi32.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.v...&ZOOM=0&IMAGE=1
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speeder...meInstaller.exe
O19 - User stylesheet: (file missing)
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\appqa32.exe (file missing)


6. Delete the following files/folders and their content if present:

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.

C:\Documents and Settings\default\Desktop\Iexplore.exe
C:\WINDOWS\system32\ptrpy.dll
C:\WINDOWS\crwg.dll
C:\WINDOWS\netwj.exe
C:\WINDOWS\mfctw.exe
C:\WINDOWS\mfcgs32.exe
C:\WINDOWS\d3fe.exe
C:\WINDOWS\system32\ipmi32.exe
C:\Program Files\Viewpoint<===Folder
C:\WINDOWS\appqa32.exe


(and any other files with the same name that end in .dll, .exe or .dat, you may find them right next to each other, example - appsw.exe, appsw.dll, appsw.dat)

7. Run AboutBuster . This will scan your computer for the bad files and delete them. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

8. Scan with AdAware and let it remove any bad files found.

9. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:
  • Temporary Files
  • Temporary Internet Files
  • Recycle Bin


10. Double click on the HSfix and when asked to merge say yes.

11. Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

12. Reboot into normal mode.

13. Download the Hoster from:HERE. Press "Restore Original Hosts" and press "OK". Exit Program.

14. Download and run this online virus scan:The site is often slow to appear)
http://housecall.tre.../start_corp.asp
Make sure you check "AutoClean"

If it says that you need to download an Active X element from their site, please do so. It is safe

15. Reboot and post a fresh Hijack This log for review.

Regards,

Trevuren

  • 0

#8
maris

maris

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That was a quick reply but unfortunately went off the net before I got it.
I thought I might try something but it didn't work.
Do you need a new hijack log?
  • 0

#9
Trevuren

Trevuren

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Try it with that one, please

Trevuren
  • 0

#10
maris

maris

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Did everything you instructed and things seem to be working better.
Here's latest hijack log:

Logfile of HijackThis v1.99.1
Scan saved at 10:59:00 PM, on 7/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\OEMDRVRS\PROMON.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotbot.com/Default.asp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.we1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.we1.attbb.net;<local>
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Promon.exe] C:\OEMDRVRS\PROMON.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [ntct.exe] C:\WINDOWS\ntct.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - http://www.pestscan....r/axscanner.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp...ads/sysinfo.cab
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O19 - User stylesheet: (file missing)
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#11
Trevuren

Trevuren

    Old Dog

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  • 18,699 posts
There appear to be some residual infection in your log. We must do part of this over:

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.
  • Open Windows Explorer & Go to Tools > Folder Options.
    • Click on the View tab and make sure that "Show hidden files and folders" is checked.
    • Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" .
    • Now click "Apply to all folders"
    • Click "Apply" then "OK"
  • For anyone using Windows XP, 'Search' will not automatically show hidden files even if your folder options settings are set to do that.
    Do this so you can see hidden files and folders - click HERE to download XPhidden.zip by David Higham. Extract xphidden.reg from the zip file and save it to the desktop. When done, double-click the xphidden.reg and when asked to merge say yes.
+++++++++++++++++++++++++++++++++++++++++++++++++

Here's the fix:


1. Reboot into SafeMode. <---MAKE SURE YOU KNOW HOW TO DO THIS!!

2. CLOSE ALL WINDOWS AND BROWSERS Scan with Hijack This and put checks next to all the following, then click "Fix Checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ptrpy.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [ntct.exe] C:\WINDOWS\ntct.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O19 - User stylesheet: (file missing)


3. Delete the following files if present:

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.

C:\WINDOWS\system32\ptrpy.dll
C:\WINDOWS\ntct.exe

(and any other files with the same name that end in .dll, .exe or .dat, you may find them right next to each other, example - appsw.exe, appsw.dll, appsw.dat)

4. Run AboutBuster . This will scan your computer for the bad files and delete them. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

5. Scan with AdAware and let it remove any bad files found.

6. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:
  • Temporary Files
  • Temporary Internet Files
  • Recycle Bin


7. Double click on the HSfix and when asked to merge say yes.

8. Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

9. Reboot into normal mode.

10. Download the Hoster from:HERE. Press "Restore Original Hosts" and press "OK". Exit Program.

11. Download and run this online virus scan:The site is often slow to appear)
http://housecall.tre.../start_corp.asp
Make sure you check "AutoClean"

If it says that you need to download an Active X element from their site, please do so. It is safe

12. Reboot and post a fresh Hijack This log for review.

[b]Regards,

Trevuren

  • 0

#12
maris

maris

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Did everything as you instructed. Here's log

Logfile of HijackThis v1.99.1
Scan saved at 10:58:15 PM, on 7/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\Explorer.EXE
C:\OEMDRVRS\PROMON.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotbot.com/Default.asp
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.we1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.we1.attbb.net;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Promon.exe] C:\OEMDRVRS\PROMON.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - http://www.pestscan....r/axscanner.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp...ads/sysinfo.cab
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan....er/ppctlcab.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~4\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Hope it's looking better.
  • 0

#13
Trevuren

Trevuren

    Old Dog

  • Retired Staff
  • 18,699 posts
Things are looking much better. You did a very good job.

One question before I can continue: did you, your administrator or a program you used purposely set the following restrictions?

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present


They mean that no one can alter them except you.

In either case, I require a Yes or a NO.

Trevuren
  • 0

#14
maris

maris

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  • Member
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  • 15 posts
No, I'm the only person working with my computer and I didn't purposely set any restrictions.
Also thanks for all your help so far.
  • 0

#15
Trevuren

Trevuren

    Old Dog

  • Retired Staff
  • 18,699 posts
1. Run HJT, SCAN and place a checkmark beside the following items:

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present


2. Click Fix checked and EXIT the program

3. REBOOT your system

4. Finally, run HijackThis, click SCAN, produce a LOG and POST it in this thread for review.

Regards,

Trevuren

  • 0






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