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cd drive missing on dell latitude


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#1
fernsy

fernsy

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hi

my m8 has a dell latitude laptop and has now got a problem with rundll so wishes to restore his laptop but his cd drive has disapeared he is currently on xp pro he has tried removing it and putting it back in but still nothing it makes the sound but theres nothing there another prob is that he has no floppy drive to boot from

hope someone can help
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#2
shard92

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Has he tried booting with the cd or just tried to read it from windows? what he needs to do is try booting from the cd. If that doesn't work try getting into setup. usually f1 or f2 but if you hit the tab key when the dell logo shows it might show you what key to hit. Once in setup then check for a boot sequence and make sure it is set to boot to the cd first. If that doesn't work I'd say maybe the disk or the drive is dirty or you have a hardware problem..... with the drive/controller/motherboard.
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#3
fernsy

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hi

thanks very much for ur help will try this thanks
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