here's a new silent runner log. FYI, there are still several icons on my desktop that shouldn't be there, online dating, gambling, antispyware type stuff. I'm assuming I can get them off once we solve the problem, but I'm starting to wonder if they need to be removed IN ORDER to solve the problem. thanks for your continued help. here's the log:
"Silent Runners.vbs", revision 39, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"
Startup items buried in registry:
---------------------------------
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"SystemTray" = "SysTray.Exe" [MS]
"SSC_UserPrompt" = "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" ["Symantec Corporation"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"dmeon.exe" = "C:\WINDOWS\System32\dmeon.exe" [null data]
"yaemu.exe" = "C:\WINDOWS\System32\yaemu.exe" [null data]
HKLM\Software\Microsoft\Active Setup\Installed Components\
{306D6C21-C1B6-4629-986C-E59E1875B8AF}\(Default) = (no title provided)
\StubPath = ""C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser" [MS]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{e57ce731-33e8-4c51-8354-bb4de9d215d1}" = "Universal Plug and Play Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\upnpui.dll" [MS]
"{5b4dae26-b807-11d0-9815-00c04fd91972}" = "Menu Band"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{8278F931-2A3E-11d2-838F-00C04FD918D0}" = "Tracking Shell Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{E13EF4E4-D2F2-11d0-9816-00C04FD91972}" = "Menu Site"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{ECD4FC4F-521C-11D0-B792-00A0C90312E1}" = "Menu Desk Bar"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{D82BE2B0-5764-11D0-A96E-00C04FD705A2}" = "IShellFolderBand"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{0E5CBF21-D15F-11d0-8301-00AA005B4383}" = "&Links"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{7487cd30-f71a-11d0-9ea7-00805f714772}" = "Thumbnail Image"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{450D8FBA-AD25-11D0-98A8-0800361B1103}" = "MyDocs Folder"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{5E44E225-A408-11CF-B581-008029601108}" = "Adaptec DirectCD Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Adaptec\EASYCD~1\DirectCD\Shellex.dll" ["Roxio"]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\Office\OLKFSTUB.DLL" [MS]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshell.dll" ["RealNetworks, Inc."]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
"{B8323370-FF27-11D2-97B6-204C4F4F5020}" = "SmartFTP Shell Extension DLL"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SmartFTP\smarthook.dll" ["SmartFTP"]
HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
PowerDesk Menu\(Default) = "{26E7F081-EB97-11d3-9239-006008D2D00F}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Ontrack\PowerDesk\pdshext.dll" ["Ontrack Data International, Inc."]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
VersionsMenu\(Default) = "{03170921-4754-11cf-AB9A-00C0F00683EB}"
-> {CLSID}\InProcServer32\(Default) = "C:\Corel\Suite8\Versions\CVersion.dll" ["Corel Corporation Limited"]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
PowerDesk Menu\(Default) = "{26E7F081-EB97-11d3-9239-006008D2D00F}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Ontrack\PowerDesk\pdshext.dll" ["Ontrack Data International, Inc."]
QuickFinderMenu\(Default) = "{C0E10002-0028-0001-C0E1-C0E1C0E1C0E1}"
-> {CLSID}\InProcServer32\(Default) = "C:\Corel\Suite8\Programs\PFSE80.DLL" ["Novell, Inc."]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
QuickFinderMenu\(Default) = "{C0E10002-0028-0001-C0E1-C0E1C0E1C0E1}"
-> {CLSID}\InProcServer32\(Default) = "C:\Corel\Suite8\Programs\PFSE80.DLL" ["Novell, Inc."]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
VersionsMenu\(Default) = "{03170921-4754-11cf-AB9A-00C0F00683EB}"
-> {CLSID}\InProcServer32\(Default) = "C:\Corel\Suite8\Versions\CVersion.dll" ["Corel Corporation Limited"]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
Group Policies [Description]:
-----------------------------
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
"NoActiveDesktop"=dword:00000001
[disables Active Desktop; removes Web tab from Display Properties|
Desktop (tab)|Customize Desktop... (button)|Desktop Items (window)]
Active Desktop and Wallpaper:
-----------------------------
Active Desktop disabled via Group Policy.
Enabled Scheduled Tasks:
------------------------
"Tune-up Application Start" -> launches: "walign" [file not found]
"PCHealth Scheduler for Data Collection" -> launches: "C:\WINDOWS\PCHEALTH\SUPPORT\PCHSCHD.EXE -c" [file not found]
"Registration reminder 2" -> launches: "C:\WINDOWS\SYSTEM\OOBE\MSOOBE.EXE /r /2" [file not found]
"Registration reminder 3" -> launches: "C:\WINDOWS\SYSTEM\OOBE\MSOOBE.EXE /r /3" [file not found]
"Video Reminder" -> launches: "C:\WINDOWS\TUNEUP.EXE /COOL" [file not found]
"Norton SystemWorks One Button Checkup" -> launches: "C:\Program Files\Norton SystemWorks\OBC.exe /CUSTOM /SCHEDULE" ["Symantec Corporation"]
"Symantec Drmc" -> launches: "C:\Program Files\Common Files\Symantec Shared\SymDrmc.exe /CUSTOM /SCHEDULE" [null data]
"Norton AntiVirus - Scan my computer" -> launches: "C:\PROGRA~1\NORTON~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]
Winsock2 Service Provider DLLs:
-------------------------------
Namespace Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
Transport Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 19
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05
Toolbars, Explorer Bars, Extensions:
------------------------------------
Toolbars
HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
Extensions (Tools menu items, main toolbar menu buttons)
HKLM\Software\Microsoft\Internet Explorer\Extensions\
{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}\
"ButtonText" = "Yahoo! Messenger"
"MenuText" = "Yahoo! Messenger"
"Exec" = "C:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE" ["Yahoo! Inc."]
Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------
Norton AntiVirus Auto Protect Service, navapsvc, ""C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe"" ["Symantec Corporation"]
Norton Unerase Protection, NProtectService, "C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE" ["Symantec Corporation"]
SAVScan, SAVScan, "C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe" ["Symantec Corporation"]
Speed Disk service, Speed Disk service, "C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE" ["Symantec Corporation"]
Symantec Core LC, Symantec Core LC, "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 56 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 45 seconds.
---------- (total run time: 183 seconds)