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Missing nail.exe [CLOSED]


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#1
genesis

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Hi! I scan my system for virus using avast and it found many unfortunately i have deleted some file in the Windows folder. After rebooting, a message appear that window\nail.exe cannot be found. The message appears everytime i restart windows xp. Need help on how to restore the missing file . . . thanks a lot
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#2
Excal

Excal

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Hi genesis and welcome to GeeksToGo! My name is Excal and I will be helping you.

nail.exe is a bad file and you DO NOT want to restore that ;)

Please post me a fresh HiJackthis log and we will take care of that for you.


Thanks,

:tazz:

Excal
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#3
genesis

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Thanks excal! Why is that a message appear that the nail.exe file is missing whenever i restarted my system. Thanks for the info that i dont need to restore! Guess i need help on how to make that message disappear at startup . . .
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#4
Excal

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Its malware that has embedded itself into your startup. I need to see your hijackthis log to ensure that there is no Trojan with it.


Download HijackThis and post a logfile:
  • Download HijackThis.
  • Create a folder named "HijackThis". To create a folder:
    • Go to My Documents.
    • Right-click and select New> Folder.
    • Name the folder as "HijackThis".
  • Extract the contents of hijackthis.zip into the folder you've just created.
  • Open HijackThis.exe
  • Click on "Do a system scan and save a logfile".
  • After the scan is complete a Notepad window will popup.
  • In the Notepad window, go to Edit> Select all and then Edit> Copy.
  • Paste the log into your next reply.
Do NOT fix anything until we check your log. You can cause serious damage to your operating system if you fix a valid entry.
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#5
genesis

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Here the logfile:

Logfile of HijackThis v1.99.1
Scan saved at 12:48:50 PM, on 7/7/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Documents and Settings\FOS\My Documents\HihackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie6.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Yahoo!
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
F2 - REG:system.ini: UserInit=userinit.exe,xpjava.exe
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [nod32kui] C:\Program Files\Eset\nod32kui.exe /WAITSERVICE
O4 - HKLM\..\Run: [checkrun] C:\windows\system32\eliteyub32.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [rgrmafy] c:\windows\system32\wthmcn.exe r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Image Transfer.lnk = ?
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\common\ylogin.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.yahoo.com
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1120618216571
O17 - HKLM\System\CCS\Services\Tcpip\..\{B4BE2AE3-8E5F-453D-9AD3-A48761317C8C}: NameServer = 203.172.11.26,202.57.96.4
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Hardware Clock Driver (hwclock) - Unknown owner - C:\WINDOWS\System32\hwclock.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: SAVScan - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)

Really appreciate your help!
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#6
Excal

Excal

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Hi genesis,

I can see that you have some malware issues. This maybe a few step process in removing it. I encourage you to stick with it and follow my directions as closely as possible so as to avoid complicating the problem further.

Please download the trial version of Ewido Security Suite Here
Install it, and update the definitions to the newest files. Do NOT run a scan yet. (if you already have, please just update)

Please download Nailfix from Here
Unzip it to the desktop but please do NOT run it yet.

Download and install CleanUp! Here*NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.
We will use this program later.

Download LQfix Here
save it to your desktop, please do not use yet

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.

1. Click this link to be sure you can view hidden files.

2. Ensure you are NOT connected to the internet.

3. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

4. Go to Start->Run and type in services.msc and hit OK. Then look for System Startup Service (SvcProc) and double click on it. Click on the Stop button and under Startup type, choose Disabled. (if present)

Do the same for this service also: Hardware Clock Driver (hwclock)

5. Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click “Kill process” for each one (If they still exist)

C:\WINDOWS\Nail.exe
C:\WINDOWS\System32\xpjava.exe


6. Once in Safe Mode, please double-click on
Nailfix.cmd Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

7. Now open and run Ewido:
  • Click on scanner
  • Click Complete System Scan and the scan will begin.
  • During the scan when it ask if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK
  • When the scan is finished, look at the bottom of the screen and click the Save report button.
  • Save the report to your desktop
Close Ewido

8. Close all browsers, windows and unneeded programs.

9. Open HiJack and do a scan.

10. Put a Check next to the following items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
F2 - REG:system.ini: UserInit=userinit.exe,xpjava.exe
O4 - HKLM\..\Run: [checkrun] C:\windows\system32\eliteyub32.exe
O4 - HKLM\..\Run: [rgrmafy] c:\windows\system32\wthmcn.exe r
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O23 - Service: Hardware Clock Driver (hwclock) - Unknown owner - C:\WINDOWS\System32\hwclock.exe (file missing)
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)


11. click the Fix Checked box

12. Please remove just the files from the following paths using Windows Explorer (if present):

C:\WINDOWS\Nail.exe
c:\windows\system32\wthmcn.exe
C:\WINDOWS\web\related.htm
C:\WINDOWS\System32\hwclock.exe
C:\WINDOWS\svcproc.exe
C:\Windows\System32\xpjava.exe


13. Double click on LQFix program u downloaded.
A doswindow will open and close again, this is normal.

14. Run the program CleanUp!

15. Reboot into normal mode and please run this online virus scan: ActiveScan - Save the results from the scan!

16. Please post an Active scan log , Ewido Scan log and a fresh HiJackThis log. Let me know how your computer is running.
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#7
genesis

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Hi Excal

I cant connect with ewido server, its not available i think. I have downloaded all the others though . . . should i wait for ewido before i do what you said? i'm stuck now! thanks
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#8
Excal

Excal

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Try to update Ewido, but if you can't run the ewido update, guess you will have to just do it without the updated Ewido.

I also noticed that you have two anti virus programs running on your computer. This will not give you more security, in fact it just might do the opposite. Anti-Virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

If you choose to install more than one Anti-Virus program on your computer, then only one of them should be active in memory at a time.

There are basically two types of these programs:
On-Access and On-Demand

On-Access Scanners
As the name implies, are scanners that run in the background all the time the PC is turned on and running. The main function of an On-Access scanner is to monitor activity on your machine.

On-Demand Scanners
As the name implies, are scanners that only run when you ask them to.
Such as:
Online Scans and scanners that run on your machine but are not actively scanning your machine.

:tazz:

Excal

Edited by Excal, 07 July 2005 - 08:57 AM.

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#9
Excal

Excal

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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