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XPSP2 Update fails


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#1
Davrobin

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A while ago when my system automatically downloaded SP2, I told it not to do the install, and turned off automatic updates. Today I decided that enough pioneers had successfully installed SP2, so it was time for me!

I chose the Windows Update option that took me to the Microsoft web site... checked for updates and was told that I needed to insall windows XP SP2 (as expected) though (surprisingly) the download size was shown as 0 bytes (though I guess this is already sat waiting on my PC due to earlier automatic upates). However, when I said do the install, it failed with the ever helpful mesage "Windows XP SP2 update Failed - look at the update install log to see why" (or words to that effect). Clicking on the link to the install log showed the last thing I installed was IE6 update back in August.

I've had a look in the WindowsUpdate log file in the Windows directory. This has a number of errors at the end of it along the lines....

PT: Using serverID {9482F4B4-E343-43B6-B170-9A65BC822C77}
2004-10-12 01:02:03+0100 1032 424 PT: Using server URL https://v5.windowsup...ice/client.asmx
2004-10-12 01:02:08+0100 1032 424 Add header for accept-encoding: xpress succeeded
2004-10-12 01:02:08+0100 1032 424 _WTSQueryUserToken failed with hr = 800704dd.
2004-10-12 01:02:08+0100 1032 424 Failed to find token for SID S-1-5-21-4075557730-214218620-1408648319-1007 with hr = 80240018.
2004-10-12 01:02:08+0100 1032 424 Could not impersonate the user. Failed with 0x80240018. Will continue in LS context to get proxy settings.

and later on in the file....



2004-10-12 01:02:45+0100 1032 424 WU client executing call {5A5D6C03-4A61-4257-B909-386B0FB56086} of type Install call
2004-10-12 01:02:45+0100 1032 424 validate updates before Install
2004-10-12 01:02:46+0100 1032 424 prune update list before Install
2004-10-12 01:02:46+0100 1032 424 GetUserTokenFromSessionId failed with hr 0x800704dd
2004-10-12 01:02:46+0100 1032 424 WU client failed installing updates with error 0x80240020
2004-10-12 01:02:46+0100 1032 424 WU client calls back to install call {5A5D6C03-4A61-4257-B909-386B0FB56086} with code Call failed and error 0x80240020
2004-10-12 01:02:46+0100 1032 424 WU client completed and deleted call {5A5D6C03-4A61-4257-B909-386B0FB56086}
2004-10-12 01:02:46+0100 208 f68 Operation completed due to earlier error. (hr=80240020)
2004-10-12 01:02:46+0100 1032 cb0 ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c
2004-10-12 01:02:46+0100 208 f68 ISusInternal::DisconnectCall failed, hr=8024000C
2004-10-12 01:03:14+0100 1032 6e0 ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c
2004-10-12 01:03:14+0100 208 f68 ISusInternal::DisconnectCall failed, hr=8024000C


Any suggestions?

My next option to instal SP2 is to buy a magazine with the CD on the cover!

Other info - I am running XP Professional 2002 Service Pack 1.
According to the help link in notepad the version is..
Build 2600 xpsp2.030522-1633 Service Pack 1.

Also, I am running Zone Alarm, and accessing the Internet via a LAN connection to a Netgear Router which also acts as a firewall beetween the LAN and an ADSL link to the Internet.

Any suggestions gratefully appreciated!

Dave R.
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#2
Hemal

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I would scan for spyware on your computer before installing, its known that people who have spyware on their computer do have dificutly with the installation, use some free programs such as Ad-aware to scan before you install the updates

Ad-aware.

Using Ad-aware: Open Ad-Aware and use the Check for updates now link. Download and accept the latest reference file. When finished click the Start button. When done scanning, the Abort button will change to Next. Click the Next button. Right-click in the Scanning Results window and click "Select all objects". Then click the "Next" button and confirm that you want to delete the selected entries.
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#3
Davrobin

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Hmmm I have run ad-aware quite recently and spybot too.... but I will try them just to be safe... but not optimistic about the outcome....

Dave R.
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#4
tazz1964

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HI
This may sound funny but turn your auto update back on. Then try to run the install I know if your auto update is not on when you try to use the cd it will not install you need to have your auto update turn on for it to work.
<_<
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#5
Cap

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I was ready to install SP2 and thought I might inquire first if there has been any problems encountered. As I've learned, if the computer to be updated has any spyware in it, SP2 updating with fail and the computer may not be able to be restarted resulting in the user having to reinstall XP all over again.

Microsoft has acknowledged this issue but has offered no fix except to recommend a thorough spyware and virus scan before performing the update.
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#6
Davrobin

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HI
  This may sound funny but turn your auto update back on. Then try to run the install I know if your auto update is not on when you try to use the cd it will not install you need to have your auto update turn on for it to work.
<_<

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Well, I tried to run with Auto Update turned on (and off) and also ran Spybot and adaware (the only things they found were a couple of cookies).

Does anyone know what the error lines in the update log are going on about??
>>>
2004-10-12 01:02:46+0100 1032 424 GetUserTokenFromSessionId failed with hr 0x800704dd
2004-10-12 01:02:46+0100 1032 424 WU client failed installing updates with error 0x80240020
2004-10-12 01:02:46+0100 1032 424 WU client calls back to install call {5A5D6C03-4A61-4257-B909-386B0FB56086} with code Call failed and error 0x80240020


What is the "get user token from sessionID failed " all about?

Unless anyone has any bright ideas, the next option is to get hold of an XPSP2 CD from a magazine cover and try installing from that... though I have heard a number of horror stories about systems not installing properly and then failing to boot at all - hence needing a full rebuild from bare metal! :D

Dave R.
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#7
coachwife6

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I know I'm going to totally garf this up because this was one of those solutions I just played around with and can't totally remember how I did it. But there was one update that would not take for one reason or another. I finally saw that update in the add/remove programs list. I removed the Microsoft Update from add/remove programs and then downloaded it again and it worked. I don't know if I was just holding my tongue right, but I tried downloading that update nearly every day for six months. (I'm very persistent). <_<
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#8
Davrobin

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I know I'm going to totally garf this up because this was one of those solutions I just played around with and can't totally remember how I did it. But there was one update that would not take for one reason or another. I finally saw that update in the add/remove programs list. I removed the Microsoft Update from add/remove programs and then downloaded it again and it worked. I don't know if I was just holding my tongue right, but I tried downloading that update nearly every day for six months. (I'm very persistent). <_<

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:D hmmm good thought, though early on in the process I spotted that I had about 4 updates installed labelled (SP2) and so tried un-installing one of them.... result was that my machine refused to reboot for about 4 times, and then finally came back (minus the update).... STILL wouldn't install SP2 and so I restored my machine back to an earlier checkpoint (main ly 'cos I couldn't remember which update I'd deleted (doh) :D

I'm convinced that SOMEONE ought to be able to diagnose the error messages in the update log.

In desperation I have e-mailed Microsoft.... they have acknowledged receipt of the request.... If they send anything useful back I will post it here.

Dave R
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#9
coachwife6

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Did you look in the add/remove programs list? I only had a couple in the add/remove programs list. The rest of the updates - and I've done all of them - are not listed. I don't know if that's because the fixes are actual programs (I never have taken the time to loo), or if I did something wrong when I downloaded them, which is very possible.
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#10
Davrobin

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Well, I've now had a reply from Microsoft. They advised me (steps 1 - 7 ) to ensure I had all updates from my hardware vendor, software updates from antivirus and firewall vendors, clear all temp files, scan for viruses and spyware,... the list goes on with..

8. If you don't want to rely on Windows Update, order Windows XP Service Pack 2 on CD or download SP2 file (WindowsXP-KB835935-SP2-ENU.exe - this file name may change) from Microsoft Web site .

9. Disconnect all devices apart from your keyboard and mouse.
Click Start, click Run, type msconfig in the Open box, and then click OK.
On the General tab, click Selective Startup, and then clear the Process System.ini File, Process WIn.ini File, and Load Startup Items check boxes. You cannot clear the Use Original Boot.ini check box.
On the Services tab, select the Hide All Microsoft Services check box, and then click Disable All.
Click OK, and then click Restart to restart your computer.
After Windows starts, determine whether the symptoms still occur.

So - my next step is to download the SP2 file at step 8.

I still have to understand what they are trying to tell me with step 9!

But STILL no one can explain the original error message!

Dave R
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#11
coachwife6

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No one wants to explain...they just want to fix. <_<
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