[tampabelle]

BIOS.

There a detailed set of instructions to be followed. Please follow them.

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Alright im done downloading bios

[fathead161]

Alright im done downloading bios

[tampabelle]

Are you still having having any issues with your PC ???

[fathead161]

Yea my computer still restarts when i turn it off and i cant change my windows and buttons to XP style.

[tampabelle]

Hi let me look at the issue and do a little bit of research. I will get back to you either late tonight or tomorrow morning

[tampabelle]

Hi let me look at the issue and do a little bit of research. I will get back to you either late tonight or tomorrow morning

[fathead161]

thx

[tampabelle]

Hi,

I want you to reinstall SP2.

Open Add or Remove Programs (click on Start ---> Settings ---> Control panel. This should be the 3rd item). Uninstall or remove the following items -

Windows XP Service Pack 2


Visit this site - Windows security and critical updates .

Install all the updates.

Reboot the PC.

Let me know how your PC is behaving !!!!!

Edited by tampabelle, 14 July 2005 - 02:09 PM.

[fathead161]

Hey,

I got my buttons and windows back to XP style, but now my system isnt detecting any drivers for my RAEDON 9800 all in wonder graphics card. Ill give you my comp info.

Also for some reason the automatic microsoft security download didnt download SP2...atleast i dont think it did.....

Field Value
Computer
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 1
DirectX 4.09.00.0900 (DirectX 9.0)
Computer Name VALUED-LWL3BYTB
User Name Valued Customer

Motherboard
CPU Type Intel Pentium 4, 2800 MHz (14 x 200)
Motherboard Name Intel Rock Lake D865PERL (5 PCI, 1 AGP, 4 DIMM)
Motherboard Chipset Intel Springdale i865PE
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type AMI (02/13/05)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display
Video Adapter ATI Radeon 9800 Pro (R350)
3D Accelerator ATI Radeon 9800 Pro (R350)

Multimedia
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller

Storage
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive WDC WD400BB-00JHA0 (37 GB, IDE)
Optical Drive ATAPI COMBO48XMAX
SMART Hard Disks Status OK

Partitions
C: (NTFS) 38162 MB (4254 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network
Network Adapter D-Link AirPlus DWL-G520 Wireless PCI Adapter(rev.B) (192.168.1.5)
Network Adapter Intel® PRO/100 VE Network Connection #2 - Packet Scheduler Miniport

Peripherals
Printer EPSON Stylus C66 Series
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB2 Controller Intel 82801EB(M) ICH5(-M) - Enhanced USB2 Controller
USB Device USB Human Interface Device



Could you give me a direct link to Microsoft.com for the SP2? and do you know what might be going on with my graphics driver.

Thanks a lot

[tampabelle]

Can you post a fresh HJT log ???

[fathead161]

Logfile of HijackThis v1.99.1
Scan saved at 2:42:41 PM, on 7/15/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel® Active Monitor\imonnt.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Intel\Intel® Active Monitor\imontray.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
C:\DOCUME~1\VALUED~1\Desktop\AIM\aim.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\Valued Customer\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 210.95.208.21:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SonicFocus] "C:\Program Files\Sonic Focus\SFIGUI\SFIGUI.EXE" BOOT
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\HydraVision\HydraDM.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel® Active Monitor\imontray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Extreme Messenger for AIM] C:\Program Files\Extreme Messenger\ExtremeMessenger.exe nosplash
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\LaunchPd.exe"
O4 - HKCU\..\Run: [AIM] C:\DOCUME~1\VALUED~1\Desktop\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - Startup: Epson printer Registration.lnk = D:\Titles\EpsonReg\EpsonReg.EXE
O4 - Startup: HOTLLAMA Update Check.lnk = C:\Program Files\HOTLLAMA MEDIA\Player\WiseUpdt.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\DOCUME~1\VALUED~1\Desktop\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....738&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1094842637187
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\TempEI4\EI40_\msxml4.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O18 - Protocol: bt2 - {1730B77B-F429-498F-9B15-4514D83C8294} - C:\PROGRA~1\BT2Net\BT2PLU~1.DLL (file missing)
O18 - Filter: application/x-bt2 - {6E1DDCE8-76BC-4390-9488-806E8FB1AD77} - C:\PROGRA~1\BT2Net\BT2PLU~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
O23 - Service: Intel® Active Monitor (imonNT) - Intel Corp. - C:\Program Files\Intel\Intel® Active Monitor\imonnt.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)

[tampabelle]

Hi,

Chances are that you used Firefox for updating to SP2. Microsoft refuses to let any browser other than IE to get the updates. So please use IE for getting the updates

[fathead161]

So far its working exellent!!!!!!!! ill get back to you to tell you if it turned off alright.

[tampabelle]

Hi,

So you were able to install SP2 ???

In case you were not able to install SP2, then go back to that page. The page provides information on how to order a free copy of the SP2 on a CD. Please do so.

Post back a fresh HJT log and let me know if the graphics card / driver issue has been resolved !!!!

[tampabelle]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.