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IE won't open up


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#1
naught33

naught33

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Hi,

Two main problems on my pc...the first is that when I try to click on IE for it to open it no longer opens up, I get an error message, 2nd is, I cant use my start menu...if I go to the start menu and try to select anything I get the same error message....I am able to use certain programs so long as they are on my desktop, but if they are on the start menu I cant open them from there or access any of my folders? Any idea of whats going on?

I already tried running a microsoft windows update, ran my virus check, ran adaware and antispyware, and it still wont work? I'm on XP btw, thanks

naught33
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#2
coachwife6

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what is the error message?
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#3
naught33

naught33

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this is the error i get

Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.

and then it says if you were in the middle of something, you stuff might be
lost
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#4
Dark_Side

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Hey Naught33!

Welcome to G2G and thanks for posting on the forums!

It looks like you may have malware on your system which need to be removed. I recommend that you please download Hijack This, a free program and state your problem in the MALWARE forum.

You will get assistance there by people who are qualified to read HJT logs and they may be able to help you should you have any infection.

Thanks for posting and good luck!

Werner :tazz:
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#5
naught33

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thanks so much, im downloading the hijack this program and will let you know what happens after i do
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#6
Dark_Side

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Remember to continue this post in the MALWARE forum, so that the experts there can analyze your HJT logfile should something be wrong. You are welcome to fill me in on what they said though! :tazz:

Thanks for posting!

Werner ;)
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#7
naught33

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I originally posted my problem under the IE section, here is a brief description...I was told to download Hijack this and post the log file here...sorry for not attaching it, i had to copy and paste as my pc is messed up and doesnt let me access anything in folders.

Hi,

Two main problems on my pc...the first is that when I try to click on IE for it to open it no longer opens up, I get an error message, 2nd is, I cant use my start menu...if I go to the start menu and try to select anything I get the same error message....I am able to use certain programs so long as they are on my desktop, but if they are on the start menu I cant open them from there or access any of my folders? Any idea of whats going on? this is the error i get Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
Then it says if you were in the middle of something, you stuff might be
lost. I already tried running a microsoft windows update, ran my virus check, ran adaware and antispyware, and it still wont work? I'm on XP btw, thanks.


HERE IS MY HJT LOG:

Logfile of HijackThis v1.99.1
Scan saved at 3:33:15 PM, on 7/8/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Windows\system32\spoolsv.exe
C:\Windows\System32\PackethSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Windows\System32\NMSSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Windows\wanmpsvc.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Windows\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\Samsung\LaserSMMgr\ssmmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\Program Files\Media Gateway\MediaGateway.exe
C:\Program Files\ProSiteFinder\prositefinder.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\ProSiteFinder\prositefinderh.exe
C:\Program Files\ProSiteFinder\ProSiteFinder1\prositefinder1.exe
C:\Program Files\ProSiteFinder\prositefinder.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Windows\explorer.exe
C:\Program Files\America Online 7.0\waol.exe
C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE
C:\Documents and Settings\Randi\Local Settings\Temporary Internet
Files\Content.IE5\0FVBU495\HijackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://store.presari...edir2.dll?s=con
sumerfav&c=2c02&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://store.presari...edir2.dll?s=con
sumerfav&c=2c02&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
Internet Explorer provided by Compaq
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {00000000-0000-4EC6-AD87-3952909A901D} - C:\Program
Files\ProSiteFinder\ProSiteFinder.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - (no
file)
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} -
C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {B9E9B1D3-2E74-3A19-1061-DF04A2D899DE} - (no file)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} -
C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar1.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} -
C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog
Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog
Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button
Support\StartEAK.exe
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program
Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator
5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\Windows\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Exif Initializer Ver.1.0] C:\Program Files\FUJIFILM\Exif
Initializer Ver.1.0\EXIFINIT.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]
C:\Windows\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet
Security\UrlLstCk.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec
Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Samsung LBP SM]
"C:\Windows\Samsung\LaserSMMgr\ssmmgr.exe" /autorun
O4 - HKLM\..\Run: [ErrorGuard] C:\Program Files\ErrorGuard\ErrorGuard.Exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint
Manager\ViewMgr.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Media Gateway] C:\Program Files\Media
Gateway\MediaGateway.exe
O4 - HKLM\..\Run: [lmzmt] C:\WINDOWS\lmzmt.exe
O4 - HKLM\..\Run: [ProSiteFinder] C:\Program
Files\ProSiteFinder\prositefinder.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe"
/background
O4 - Global Startup: Exif Launcher.lnk = C:\Program
Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://c:\program
files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Search -
http://ka.bar.need2f...earch.html?p=KA
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program
Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: Backward Links - res://c:\program
files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program
files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program
files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program
files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\Windows\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF:
START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storer
edir2.dll?s=consumerfav&c=2c02&lc=0409
O16 - DPF: {11111111-1111-1111-1111-111111111732} -
file://c:\progra~1\pl.exe
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) -
http://www.errorguar...ion/Install.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.micros...6/client/wuweb_
site.cab?1120763128640
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
https://www-secure.s...ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) -
https://www-secure.s.../ActiveData.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) -
http://h30043.www3.h.../qdiagh.cab?322
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = mydomain.com
O17 -
HKLM\System\CCS\Services\Tcpip\..\{C5CB0686-F861-4D8A-A3B2-568E072BF8E1}:
NameServer = 69.57.146.14,69.57.147.175
O17 -
HKLM\System\CCS\Services\Tcpip\..\{CF8C51C2-3B6C-4007-9746-F221C1E6730F}:
NameServer = 205.188.146.145
O17 -
HKLM\System\CCS\Services\Tcpip\..\{DB6D6463-66FC-4045-AC6F-83CE00D5E6D8}:
NameServer = 69.57.146.14,69.57.147.175
O17 - HKLM\System\CS1\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS1\Services\VxD\MSTCP: NameServer =
69.57.146.14,69.57.147.175
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer =
69.57.146.14,69.57.147.175
O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxsrvc.dll
O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown
owner - C:\Windows\svchost.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec
Corporation - C:\Program Files\Norton Internet Security\Norton
AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation -
C:\Windows\System32\NMSSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation -
C:\Windows\System32\nvsvc32.exe
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. -
C:\Windows\System32\PackethSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) -
Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America
Online, Inc. - C:\Windows\wanmpsvc.exe
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