Only able to boot in safe mode
Posted 08 July 2005 - 05:51 PM
Posted 17 July 2005 - 01:14 PM
What happens when you try to boot to normal mode?
Do you have a Windows CD ?
Posted 17 July 2005 - 02:28 PM
As to answer your questions...she said the only thing she could think of that was different when this started was that it was after a storm and wondered if it had been struck by lightning. She just turned it on as usual and it booted into safe mode (something she never heard of). I went down and we shut it off holding the button in because the start button does nothing when you click on it. I let it start up and tapped f8 and moved it to normal mode but then we just got a black screen with a flashing white underscore line blinking in left upper corner. After turning off and on a few times...it just goes to safe mode no matter what and it's not her desktop that comes up...just a generic (all user) type.
She has Windows ME with a celeron but that's about all I know for now. Oh...and yes she has a windows cd.
If you have a suggestion let me know or if you want to wait until she returns next week let me know that also. Thanks!
Posted 18 July 2005 - 11:39 AM
You can download these programs on a floppy (or memory stick) since we will very likely need them.
Process Explorer http://www.sysintern...ssExplorer.html
What I will need is a HijackThis log and I'd like to know if she has any Usable System Restore Points:
Posted 26 July 2005 - 08:15 AM
I'm not sure how to check restore "points"....although I do believe I can get to that location while in her safe mode. I don't think she has ever used system restore.
Is it ok to go ahead and try to save these 3 downloaded programs on her hard drive with "the floppy" while in safe mode? If I remember correctly...I should create a new folder in C drive and name it HJT for logs?
Sorry...I'm so computer dumb...I just know a little more than she does but mostly because you guys helped me get rid of a Virus, Trogan Horse, Bloodhound and HJ'd brqwser on my laptop earlier this year.
Thanks sooo much!!
Posted 26 July 2005 - 08:24 AM
For the first step (getting a HijackThis log) this isn't absolutely necessary.
If you follow the link I posted for Restore Points, you will find how that works in Windows ME.
Posted 26 July 2005 - 10:14 AM
On my own XP computer the route in different ie. My Computer/c drive/documents and settings/start menu/accessories/system tools.....so any idea where or how we might find system tools on her ME computer? She doesn't have a "documents and settings" folder under her c drive folder.
Posted 26 July 2005 - 12:41 PM
Doubleclick that file and System Restore should report if it is running or not.
If it is you should also be able to continue as shown on the link I gave you.
Posted 27 July 2005 - 11:03 AM
Just get a window that says...your security setting prohibits running active x controls on this page.
As a side note, under tools/folder options, we are unable to change setting to "show hidden files" which I thought was a little strange.
She did remember today that when all of this started....several weeks ago, a blue window opened and said something about it detected that she had new hardware (which she didn't) problem.
Posted 27 July 2005 - 11:53 AM
If this is due to a unjust driver install, I'd try to find:
Doubleclicking that file will initiate a new install of Windows without destroying any files.
Posted 27 July 2005 - 04:11 PM
Now my daughter's computer is not working, I will start a new topic if you could help me with it. I brought her laptop home with me last night.
Here is the link to the topic on her laptop.
Posted 28 July 2005 - 01:30 AM
My fear is that something (by accident or on purpose) removed the rights.
I know of no other way to get Windows ME back working without those rights then to use the setup.exe
When that runs you can create all the accounts you need etc.
I'll see if I have some time left for your other topic after I have sifted through my mail
Posted 28 July 2005 - 08:19 AM
Well, we followed c\windows\options\cabs\ but then setup.exe isn't in there There is "install" and a couple other things. Any other place that might be?
Posted 28 July 2005 - 09:26 AM
Maybe the extensions are not showing or it could be inside the install folder
Posted 28 July 2005 - 10:06 AM
Edited by nicecara, 28 July 2005 - 10:07 AM.
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