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Getting to websites is like pulling teeth


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#1
stacybeck

stacybeck

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I can't understand why getting to websites is so painfully slow right now. My DSL speed is at 1.9ghz, so that is not the problem.

I have dumped internet files and cookies, start up items, run adaware 1.05, run spybot , defragged, etc. Still it sucks.

Please help by reviewing this log, and see what I am missing. Is the missing DHL searchhook the problem? (I don't know what this is, but it sounds like a likely culprit.) I use this computer every day for work and now I am falling behind.

Thanks,
Stacy

Logfile of HijackThis v1.97.7
Scan saved at 7:56:09 AM, on 10/13/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\wuauclt.exe
G:\PROGRA~1\WinPatrol.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Golden Chiropractic\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R3 - Default URLSearchHook is missing
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL (file missing)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [WinPatrol] "g:\PROGRA~1\WinPatrol.exe"
O8 - Extra context menu item: &ieSpell Options - res://G:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://G:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...ol_v1-0-3-9.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupd...8050.2971643519
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} (Personal System Administrator Control) - http://206.65.172.23...ll/gtdowngc.cab
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#2
admin

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Logfile of HijackThis v1.97.7

Please upgrade to version 1.98.2 of Hijack This and post a fresh log.

Download here: -> http://www.geekstogo...n=download&id=3
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#3
coachwife6

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Also, we can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...p1/default.mspx
Apply the update, reboot, and post a fresh Hijack This log.

Some hijacks interfere with the installation of Service Pack 2, so we'll hold of for now. When we're finished cleaning your computer we highly recommend installing SP2. Click here: http://windowsupdate.microsoft.com/.
-or-
It's a very large download, so if you're on dial-up, order a free CD here:
http://www.microsoft...default810.mspx
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#4
stacybeck

stacybeck

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Thanks for all of the suggestions. I have done the update on hjt and the service pack.

Here is the new log. Please help asap...I need to get to work.

Logfile of HijackThis v1.98.2
Scan saved at 6:54:41 PM, on 10/13/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
G:\PROGRA~1\WinPatrol.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Golden Chiropractic\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.dogpile.c....dogpl.toolbar/
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL (file missing)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [WinPatrol] "g:\PROGRA~1\WinPatrol.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: &ieSpell Options - res://G:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://G:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://G:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM (file missing)
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://G:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM (file missing)
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://G:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM (file missing)
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://G:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...ol_v1-0-3-9.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} (Personal System Administrator Control) - http://206.65.172.23...ll/gtdowngc.cab
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#5
-=jonnyrotten=-

-=jonnyrotten=-

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You may wish to print out a copy of these instructions to follow while you complete this procedure.

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://G:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM (file missing)
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://G:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM (file missing)
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://G:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM (file missing)
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://G:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM (file missing)

Please reboot into safe mode - How do I boot into "Safe" mode?.
Be sure you're able to view hidden files, and remove the following files in bold (if found):

C:\Program Files\MyWay

Reboot normally and post new log.

I don't see anything other than these minor missing files. What did you do right before is started running really slow? Install new software? Change configurations? Did it run fine and then just get slow overnite?

-=jonnyrotten=-
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#6
stacybeck

stacybeck

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I have not added anything new that I can think of, I will tell you that I was unable to do a get to a system restore point, and that I could not get to safe mode using the F8 method...I had to use msconfig.

The problem is ongoing and it does not matter what browser I use (IE or FireFox)

Please help me, I beg of you.

Latest log:

Logfile of HijackThis v1.98.2
Scan saved at 10:47:13 PM, on 10/13/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
G:\PROGRA~1\WinPatrol.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
G:\Program Files\LimeWire\LimeWire 4.0.8\LimeWire.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Golden Chiropractic\Desktop\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft...=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft...B_PVER}&ar=home
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [WinPatrol] "g:\PROGRA~1\WinPatrol.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: LimeWire 4.0.8.lnk = G:\Program Files\LimeWire\LimeWire 4.0.8\LimeWire.exe
O8 - Extra context menu item: &ieSpell Options - res://G:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://G:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...ol_v1-0-3-9.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} (Personal System Administrator Control) - http://206.65.172.23...ll/gtdowngc.cab
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#7
admin

admin

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Try running this utility to restore (WinSock and TCP/IP) Registry Keys:
http://www.geekstogo...n=download&id=7
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#8
stacybeck

stacybeck

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I ran the utility and still now change. The other 2 computers on this little network are running equally as lousy. Bell South is still doing some research. Trace Route test results were not so great, but certainly not the worst.

If anyone can think of what else I might try please help.

One good thing out of all this...I had a friend offer to buy me a new computer if I could keep the price under $500. Any suggestions...looked at E machine T3256, what do you think?

Thanks again for all the help this forum is great!!!

Now, if I can only get this to post before giving me another "page cannot be displayed" error I'll be ok.

Any thoughts on the system restore problem?
  • 0

#9
Ntd

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Hey, have you contacted your ISP over this issue of slow internet:
http://www.bandwidth....com/speedtest/ <- Vist this page to see how fast your internet is. Also do you have wireless internet?
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