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CD/DVD Configuration Info is damaged - Windows XP


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#1
scweiss98

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I get this error on the device manager and ! surrounded by a yellow circle next to my CD and DVD drives:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anyone know how to fix this? Thanks so much!
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#2
pip22

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System Restore? (yeah, I know it only works when there's an 'R' in the month, but you might get lucky!). Failing that, remove it's entry in Device Manager (right-click the item, then left-click 'Uninstall'). Then re-boot.
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#3
scweiss98

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Thanks for the reply

I tried both things to no avail. Any other tricks that might work?
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#4
Dark_Side

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Hello and welcome to the forums!

I suggest that you follow the steps below and maybe, just maybe your drives will work again.

1. Disable/Uninstall your cd/dvd drives in the device manager.

2. Turn off your system.

3. Open your box and remove both. (MAKE SURE YOU KNOW WHAT YOU ARE DOING, IF NOT, TAKE IT TO A TECHNICIAN!)

4. Put the drives back in.

5. Install them again using device manager.

6. Check if they work! :tazz:

Hope this helped.

Werner
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#5
bdlt

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see post #4 from VirusKillersM.

if unsuccessful, here are a couple of things to try:

1. the following patch seems to work occassionally on disappearing cdroms
CDGONE patch

2. have someone knowledgable with the registry remove upper & lower cdrom filters, if present
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