Trying to upgrade from Norton Internet Security 2004 to 2005. I have XP that came with SP2.
Have done as Symantec says and removed as many remnants of NIS 2004 from my system as I can. I then installed NIS 2005 but am getting Configuration Errors after installation and then Script errors when I try to use the Status and Settings Tabs of the Internet Security Part (clicking on the tabs causes script errors). I am however able to use the Antivirus portion (including clicking on tabs and updating my virus protection).
Two things Symantec tech suggested to do that I could not do :
1. I was not able to delete the Symantec folders in the Registry.
a. How can I successfully delete the Symantec folder in the Registry? Or, can I delete the items inside the Symantec Registry folders one by one and leave the folders there since I cannot delete them or will this cause worse problems?
2. I also was instructed to remove IE and reinstall which I do not know how to do.
b. Could IE be the problem and how do I uninstall and reinstall?
These are the only 2 things I can figure may be corrupting my installation.
Any answers or suggestions?
Edited by zinfandoll, 09 July 2005 - 08:52 PM.