Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

explorer problem


  • This topic is locked This topic is locked

#1
marza

marza

    New Member

  • Member
  • Pip
  • 3 posts
Hi, wanted to get any input on my porblem, with out having to reformat xp.

My daughter has a dell laptop d600, it is wireless and was an education program though her school
When she came home from school, I changed to cable so she could be wirless at home and downloaded the cd the cable company gave us.
Didnt load the secruity though the cable company since I beleive she had a shield through school, and thought that would be enough.
shortly after we were on the internet wtih the cable com,she started receiveing alot of pop ups,( especially aurora) so ran her adware program, wow alot of adware and malware! deleted than ran again .
Anyway, one morning we went to boot up and she only got her wallpaper no icons.
Had a freind that knows somewhat about pc's, we tried many things , couldnt really even reboot in safe mode, and my explorer was running at 100 cpu.
Also called Dell , we also tried some things , and he recommened we go somewhere and have her hard drive saved, and than reformatting xp , they would walk me through it, he thought it probably was a virus. ugh, tried running in safe mode and running the virus sheild but no luck and cannot get on the internet.
Any ideas? thanks
so, there must be no hope if no one will answer this post?

Edited by marza, 12 July 2005 - 06:07 AM.

  • 0

Advertisements


#2
Buckeye_Sam

Buckeye_Sam

    Malware Expert

  • Member
  • PipPipPipPipPipPipPipPip
  • 10,019 posts
Hi marza! Welcome to Geeks to Go. My name is Sam and I'm going to try to help you out.

Can you get into Task manager by clicking CTRL - ALT - DELETE
If you can get there we should be able to get you fixed up.
  • 0

#3
marza

marza

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Sorry havent checked back in a few days , took the pc to a place near my work , they are going to help me out, too much for me to handle, but thanks for replying.
  • 0

#4
Buckeye_Sam

Buckeye_Sam

    Malware Expert

  • Member
  • PipPipPipPipPipPipPipPip
  • 10,019 posts
No problem. Thanks for letting me know.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP