[Trevuren]

NOW THAT MAKES SENSE (I just found that smiley. Will have to use it with my wife if I don't get off the machine soon)

What often occurs with LOP is that the infection itself is gone but the Registry value, and that is what HJT items are, do not get changed and have to be changed manually. Just like you did. If it stays after REBOOT, then the infection is gone.
So your log is clean.

So try it out for about 30 minutes and tell me how it is going. If no popups or misdirections appear, then we can proceed with the final cleanup.

Trevuren

[Advertisements]

Cute emoticon. I'm glad you don't think that I'm totally retarded.

When I reboot I get a few error messages from "The Shield" and another one from RealPlayer saying it can't connect to the network or something like that. I'm assuming "The Shield" is in conflict with other programs running. There are no pop-up ads.

My homepage seems to be fine.

M.

[Marycw]

Cute emoticon. I'm glad you don't think that I'm totally retarded.

When I reboot I get a few error messages from "The Shield" and another one from RealPlayer saying it can't connect to the network or something like that. I'm assuming "The Shield" is in conflict with other programs running. There are no pop-up ads.

My homepage seems to be fine.

M.

[Trevuren]

The remaining issue with RealPlayer could be brought up in oone of our software/Windows forums. I am limited mostly to malware removal and neither ones seems related. It was a pleasure working with you.

Congratulations, your log shows that your SYSTEM IS CLEAN

There are a few things you must do once you are completely clean:

1. Reset and Re-enable your System Restore to remove bad files from the backup that Windows makes as no program is able to clean those files:

TO DISABLE SYSTEM RESTORE
1. Right-click "My Computer", and then left click "Properties".
2. Left click on "System Restore Tab"
3. Check box beside "Turn Off System Restore"
4. Left click on "Apply"

TO ENABLE SYSTEM RESTORE
1.Remove check mark from "Turn Off System Restore"
2.Click on "Apply"

2. Cleanup the leftovers. Download CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.


3. Finally, Re-hide your System Files and Folders to prevent any future accidents.


Here are some tips to reduce the potential for spyware infection in the future:

Make sure you keep your Windows OS current by visiting Windows update
regularly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

I strongly recommend installing the following applications:

• Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
• Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
• How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
• How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

• Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.

And also see TonyKlein's good advice
So how did I get infected in the first place? (My Favorite)

Regards,

Trevuren

[Marycw]

Sheesh, I got infected again. This time it was a blue tool bar at the bottom of my homepage that stayed there after I exited Explorer. I ran the LOP remover program and that seemed to do the trick.

I'm installing everything you recommended but haven't finished yet. Thanks for your help.

[Trevuren]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.