[Lekea]

my husband and i reformatted our WIndows ME machine today. as soon as it would let us we updated everything and downloaded a virus scanner. but before the virus scanner could download completely this psguard thing took over the computer. we cannot access internet explorer, adaware, control panel, anything. everytime you try to click something the box pops up. i would post a log or whatever but i dont know how if we cannot even use windows explorer on that computer.

edit: nvm i'm so frustrated i'm just going to reformat again and this time download a virus scanner on this pc, save it to disk, and install it to that one before its connected to the internet.

Edited by Lekea, 09 July 2005 - 04:56 PM.

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Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.

Next, please reboot your computer in SafeMode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Next go to Control Panel click Display > Desktop > Customize Desktop > Website > Uncheck "Security Info" if present.

Reboot back into Windows.

Please visit Panda ActiveScan, then do a full system scan. Make sure the autoclean box is checked! Save the scan log

Download Hijack This and save it in a new folder C:\HJT.

Run Hijack This and click on scan. It will generate a log. Save the log.

Post the Hijack This log along with Panda scn log here.

[tampabelle]

Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.

Next, please reboot your computer in SafeMode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Next go to Control Panel click Display > Desktop > Customize Desktop > Website > Uncheck "Security Info" if present.

Reboot back into Windows.

Please visit Panda ActiveScan, then do a full system scan. Make sure the autoclean box is checked! Save the scan log

Download Hijack This and save it in a new folder C:\HJT.

Run Hijack This and click on scan. It will generate a log. Save the log.

Post the Hijack This log along with Panda scn log here.

[tampabelle]

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