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Printer Help Please :help:


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#1
Christa

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So I posted a hijack log yesterday to see if something there might have been causing me the problems. But no one replied to my post ;) So among a few other porlbems I'm having this one is driving me crazy, because I have some letters I need to print and get into the mail. I'm trying to re-install the cd to go with my printer Lexmark p707 It was previously working, then the other day I click print and nothing, stated no printer found. So i re-boot it shows up as new hardware found, but just keep getting errors. Yesterday I got an error like C:\programs~1\symantec\s32event1dll. An instable virtuial device driver failed dll initalization. Choose close to terminate the application. I clcik ignore, disk runs get to 100% then nothing. So I search this site for help. Completely remove norton stuff from my pc (which I thought I'd already done about a month ago) reboot try again. Get some kinda spooler error. again search this site, do as suggested. Nothing but that error is gone now. Now I'm getting this when I insert the CD System\Current Control Set\Control\Virtuial Device Drivers. VDD. Virtuial Device Driver Format in the registry is invalid. :tazz: Choose Close to terminate the Application. I again try ignore, set up starts - runs - shows copying files hits 100% then nothing happens. HELP PLEASE I did run registry mechanic. I'm not real computer literate, so plain english step by step please if anyone can help me out here. Thanks so much for taking the time to read. ;) Now I just did a search of my pc using lexmark and I get this folder C:\WINDOWS\LastGood\System32\spool\DRIVERS\W32X86\lexmark_z700_p700_se03a8 can I use something in here to try n fix the problem ??? T

Edited by Christa, 10 July 2005 - 07:23 AM.

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#2
gerryf

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Not if you've you rebooted since the problem began...

DId you try system restore yet...?

START > HELP AND SUPPORT > UNDO CHANGES TO COMPUTER WITH SYTEM RESTORE

Pick a date from well before the problem began
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#3
Christa

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Thanks for the reply.
Just checked and my last good system restore is july 6th. I will try it but its probably not back far enough. I had to do a disable system restore (per reading posts) to remove the rest of norton. Whats my next option. ??
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#4
Christa

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System restore did not help. Actually may have caused more harm ;) I am again getting the stupic log on screen that when booting logon message states unable to log on because of an account restriction, I clcik ok then the welcome screen with my name comes up and I click on that before anything starts. I use to have no name etc... windows just started and went straight to desktop. (i prefered it that way, but cant seem to get back to it) Now back to the printer. Restored to last available date. Now when I insert the disk I'm getting the same error as previously...C:\Program~1\Symantec\s32Evnt1Dll. An instable virtuial device driver failed dll initalization. Chose close to treminate the application (or ignore) as stated in earlier post I thought I resolved this error, but still could not install printer. :tazz: Now that error is back. I no longer use norton. Guess I have to go back and figure out how to remove the ramaining files for that again.
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#5
macten

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Check to see if your print spooler service is running. Right click 'my computer'>manage>services/applications>services If it's not running, right click the service and start it. If it won't stay 'started', your registry is corrupt. I used the following link successfully on a friends pc:

http://members.shaw....nterDrivers.htm
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#6
Christa

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Thanks for the help. Yes the spooler service is started. While in the services I noticed something called LexBce nothing under description or status startup type is disabled log on as Local System. It does not give me the option to start or enable from the main window. When I right clcik I get this C:\WINDOWS\system32\LEXBCES.EXE In a drop down box below I can chose disabled, (currently marked) automatic or manual. Does this even have anything to do with the printer ???
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#7
gerryf

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I believe that is the print monitor....see my signature, get hijackthis, download it, copy and paste a log.

We need to stop something---also, how old is this printer?
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#8
gerryf

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download this driver

http://downloads.lex.....ws XP&target=

and see if that will install
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#9
Christa

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Ran all the cleaners, clean up, adware, spybot, ewido, spydoctor, cccleaner, and registry mechanic. I also tried that driver download yesterday from Lexmark as well, no luck, tried again though, still didnt work. Thanks. Here is the new Hijack log.


Logfile of HijackThis v1.99.1
Scan saved at 4:13:32 PM, on 7/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Plaxo\2.3.6.2\InstallStub.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\Documents and Settings\Statler\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dslstart.verizon.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://cgi.verizon.n...1&bm=ms_welcome
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [VAIO Recovery] C:\Windows\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.3.6.2\InstallStub.exe -a
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.co...laxoInstall.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop...cpConnCheck.cab
O16 - DPF: {2B36F775-8CF5-4489-B454-2D1B80984CF2} (FXPluginCtl Object) - http://www.powerflas...in/powerres.cab
O16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.co...ls/DigWebX2.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logme...ivex/RACtrl.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
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#10
Christa

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Sorry forgot, the printer is probably about a year old.
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