[Richie_CUFC31]

Hi, here are the hijack this logs:

Logfile of HijackThis v1.99.1
Scan saved at 16:06:52, on 11/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\shnlog.exe
C:\WINDOWS\System32\intmon.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\AOL 9.0\waol.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\hookdump.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\WINDOWS\slrundll.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hp2E4E.tmp
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\hookdump.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F4D6144A-16AD-4942-AE4E-0E5CE626526F}: NameServer = 205.188.146.145
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Norton can't remove these viruses. I've also used ewido security suite.

One point of interest is that the W32.Desktophijack file seems to have changed from Bloodhound.W32.Ep . They are the same .dll file, and Norton keeps popping up with the virus alert now for W32.Desktophijack, rather than the latter.

Thanks in advance for any help!

Rich

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Hi Richie_CUFC31 and welcome to GeeksToGo! My name is Excal and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.



Excal

[Excal]

Hi Richie_CUFC31 and welcome to GeeksToGo! My name is Excal and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.



Excal

[Richie_CUFC31]

Many thanks for the reply, I still need help if you can. I really have no idea how to fix it and it is really bugging me!!!

Here is the new Hijack This log:

Logfile of HijackThis v1.99.1
Scan saved at 20:43:08, on 19/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\shnlog.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\hookdump.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\WINDOWS\slrundll.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hpEC0C.tmp
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\hookdump.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F4D6144A-16AD-4942-AE4E-0E5CE626526F}: NameServer = 205.188.146.145
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



Again, thank you for replying.

Cheers, Rich

[Excal]

Hi Richie,

I can see that you have some malware issues. This maybe a few step process in removing it. I encourage you to stick with it and follow my directions as closely as possible so as to avoid complicating the problem further.

Right click on the Microsoft/Giant AntiSpyware icon (looks like a target) and click on Security Agents Status (Enabled) and click on Disable Real-time Protection. To re enable it after the fix, you follow the same steps but click on Enable Real-time Protection.

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.


DOWNLOAD PROGRAMS
Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.

Download and install CleanUp! Here*NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.
We will use this program later.

Place a shortcut to Panda ActiveScan on your desktop.

Please download ewido security suite it is a trial version of the program.

• Install ewido security suite
• When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will now go to the main screen

You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
• Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates
Close Ewido, we will use this later.

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!


THE FIX

1. Click this link to be sure you can view hidden files.

2. Ensure you are NOT connected to the internet.

3. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

4. Close all browsers, windows and unneeded programs.

5. Open HiJack and do a scan.

6. Put a Check next to the following items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hpEC0C.tmp
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\hookdump.exe
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)

7. click the Fix Checked box

8. Please remove these entries from Add/Remove Programs in the Control Panel(if present):

PSGuard

9. Please remove the following folders using Windows Explorer (if present):

C:\Program Files\PSGuard
C:\Program Files\Common Files\WinTools

10. Please remove just the files from the following paths using Windows Explorer (if present):

C:\WINDOWS\System32\hookdump.exe

11. Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

12. Open Ad-aware and do a full scan. Remove all it finds.

13. Now open and run Ewido:

• Click on scanner
• Click Complete System Scan and the scan will begin.
• During the scan when it ask if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK
• When the scan is finished, look at the bottom of the screen and click the Save report button.
• Save the report to your desktop

Close Ewido

14. Next go to Control Panel click Display > Desktop > Customize Desktop > Website > Uncheck "Security Info" if present.

15. Run the program CleanUp!

16. Reboot into normal mode and please run this online virus scan: ActiveScan - Save the results from the scan!

17. Please post the Active scan log, Ewido log and a fresh HiJackThis log. Let me know how your computer is running.

[Richie_CUFC31]

Hi Excal,

I am very gratefull for your help, but i have encountered some problems while following the instructions.

When I restart the computer in Safe Mode and run the HiJack This program and scan the files, the results are differant to the ones that appear in the log on normal mode!?!?

I have followed all the instructions apart from placing a shortcut to Panda Activescan on the desktop, I could only find a link to run a scan?

Again, thanks for your help,

Richie

[Excal]

Run this online virus scan: ActiveScan - Save the results from the scan!

Please post the Active scan log and a fresh HiJackThis log. Let me know how your computer is running.



Thanks,



Excal

[Richie_CUFC31]

Hi there,

I have run the active scan program and the results are as follows:


Incident Status Location

Adware:Adware/Antivirus-gold No disinfected C:\WINDOWS\System32\hookdump.exe
Adware:Adware/Popuper No disinfected C:\WINDOWS\System32\shnlog.exe
Adware:adware/popuper No disinfected C:\DOCUMENTS AND SETTINGS\PC WORLD\FAVORITES\Black Jack Online.url
Adware:adware/superspider No disinfected C:\DOCUMENTS AND SETTINGS\PC WORLD\FAVORITES\Online Dating.url
Adware:adware/antivirus-gold No disinfected C:\WINDOWS\SYSTEM32\hookdump.exe
Adware:adware/psguard No disinfected C:\DOCUMENTS AND SETTINGS\ALL USERS\DESKTOP\PSGuard.lnk
Adware:adware/perfect-search No disinfected C:\DOCUMENTS AND SETTINGS\PC WORLD\FAVORITES\ONLINE PHARMACY\Adipex.url
Adware:adware/cws No disinfected C:\DOCUMENTS AND SETTINGS\PC WORLD\FAVORITES\ONLINE PHARMACY\Lortab.url
Adware:adware/purityscan No disinfected HKEY_CLASSES_ROOT\CLSID\{54645654-2225-4455-44A1-9F4543D34545}
Adware:adware/cws.yexe No disinfected HKEY_CLASSES_ROOT\CLSID\{9CB478A2-CA39-0CFD-EFAC-DB80710601D3}
Adware:adware/gogotools No disinfected HKEY_CLASSES_ROOT\TypeLib\{1E1B286C-88FF-11D2-8D96-D7ACAC95951F}
Adware:adware/mirar No disinfected HKEY_CLASSES_ROOT\TypeLib\{F8310E7D-4C4D-46A4-A068-B5BB99411CC7}
Virus:Trj/Lineage.AH Disinfected C:\APPS\NIS\SUPPORT\NAVTOOLS\REPAIR\FIXCRED.EXE
Adware:Adware/PurityScan No disinfected C:\Program Files\Microsoft AntiSpyware\DeactivatedItems\CE3A32B4-E313-4811-B094-7520A1.asq
Adware:Adware/PsGuard No disinfected C:\Program Files\PSGuard\PSGuard.exe
Adware:Adware/PsGuard No disinfected C:\Program Files\PSGuard\PSGuardSkin.dll
Adware:Adware/PsGuard No disinfected C:\Program Files\PSGuard\Uninstall.exe



The most recent HiJack this log is as follows:



Logfile of HijackThis v1.99.1
Scan saved at 16:42:14, on 21/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\shnlog.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\hookdump.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\slrundll.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hp3E1D.tmp
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\hookdump.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F4D6144A-16AD-4942-AE4E-0E5CE626526F}: NameServer = 205.188.146.145
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



Cheers, Rich

[Excal]

your log did not change at all

Did you have any problems during the fix?

Please ensure that you have disable microsoft anti-spyware and any other anti-virus program for this fix.

Please do Post #4 instructions one more time.


Thanks,



Excal

[Richie_CUFC31]

Hi again, tried repeating post 4 today and it still doesnt come up with the same results in safe mode. I have disabled the microsoft anti-spyware but it still doesnt seem to make any difference?!?!

Shall i post a new Hijack this log or will it still be the same?


Cheers, Richie

[Excal]

• Please click this link to download Silent Runners.
• Save it to the desktop.
• Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
• You will see a text file appear on the desktop - it's not done yet, just let it run (it won't appear to be doing anything!)
• Once you receive the prompt "All Done!", double-click on the new text file on the desktop and copy that entire log and paste it here.
  
  
• NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
  For some time it will look like nothing is happening. Just keep waiting.
  
• Once it's done it will create a log. A window will come up telling you when it's saved. Please post that log here

[Richie_CUFC31]

Hi, done the Silent Runner log, here are the results:


"Silent Runners.vbs", revision 39, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"msnmsgr" = ""C:\Program Files\MSN Messenger\msnmsgr.exe" /background" [MS]
"Intel system tool" = "C:\WINDOWS\System32\hookdump.exe" [null data]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\ {++}
"notepad.exe" = "msmsgs.exe" [MS]
"paint.exe" = "shnlog.exe" [null data]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"AOLDialer" = "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe" ["America Online, Inc"]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"gcasServ" = ""C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"" [MS]
"DataLayer" = "C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE" ["Nokia Mobile Phones Ltd."]
"PCSuiteTrayApplication" = "C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE" [empty string]
"Easy-PrintToolBox" = "C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon" ["CANON INC."]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"PSGuard" = "C:\Program Files\PSGuard\PSGuard.exe" ["Shuddex Global Limited"]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe" ["Symantec Corporation"]
"ALUAlert" = "C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA}\(Default) = "VMHomepage Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hp9B41.tmp" [null data]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshellext.dll" ["RealNetworks"]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {CLSID}\InProcServer32\(Default) = "c:\Apps\RecordNow\shlext.dll" [null data]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{40950107-FEA6-4d53-A65F-B2DCBA57DD58}" = "Nokia Phone Browser"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Nokia\Nokia PC Suite 6\PhoneBrowser.dll" ["Nokia"]
"{FBFE7864-D495-41f0-B7DC-4BB601CC295E}" = "Contact View"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Nokia\Nokia PC Suite 6\ContactView.dll" ["Nokia"]
"{C0C4375A-5B72-4efe-929D-3B848C3A1E91}" = "Message View"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Nokia\Nokia PC Suite 6\MessageView.dll" ["Nokia"]
"{10020E84-840F-474A-9B5C-B043F0EBFC65}" = "iRivEncShlExt extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\iRiver\HSeries\iRivEncrypt.dll" [empty string]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{9EF34FF2-3396-4527-9D27-04C8C1C67806}" = "Microsoft AntiSpyware Service Hook"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft AntiSpyware\shellextension.dll" [MS]
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\shellhook.dll" [file not found]

HKLM\Software\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\
"SystemCheck2" = "{54645654-2225-4455-44A1-9F4543D34545}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\vbsys2.dll" [file not found]

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\
INFECTION WARNING! "Shell" = "Explorer.exe, msmsgs.exe" [MS], [MS]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
iRivEncrypt\(Default) = "{10020E84-840F-474A-9B5C-B043F0EBFC65}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\iRiver\HSeries\iRivEncrypt.dll" [empty string]


Group Policies [Description]:
-----------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
HIJACK WARNING! "NoActiveDesktopChanges"=dword:00000001
[prevents changes to Active Desktop; removes Web tab from Display Properties|
Desktop (tab)|Customize Desktop... (button)|Desktop Items (window)]

HIJACK WARNING! "NoDispBackgroundPage"=dword:00000001
[removes Display Properties, Desktop (tab)]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is enabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "%APPDATA%\Microsoft\Internet Explorer\Internet Explorer Wallpaper.bmp"

Active Desktop web content:

HKCU\Software\Microsoft\Internet Explorer\Desktop\Components\2\
"FriendlyName" = "Security info v3"
"Source" = "C:\WINDOWS\screen.html"
"SubscribedURL" = ""


Enabled Scheduled Tasks:
------------------------

"Registration reminder 2" -> launches: "C:\WINDOWS\System32\OOBE\oobebaln.exe /sys /r /n:2" [MS]
"Registration reminder 3" -> launches: "C:\WINDOWS\System32\OOBE\oobebaln.exe /sys /r /n:3" [MS]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 17
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = "MSN" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll" [file not found]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = "0"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll" [file not found]

"{327C2873-E90D-4C37-AA9D-10AC9BABA46C}" = "Easy-WebPrint"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Canon\Easy-WebPrint\Toolband.dll" [null data]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\ = "Real.com" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Messenger"
"Exec" = "C:\Program Files\Messenger\MSMSGS.EXE" [MS]


Miscellaneous IE Hijack Points
------------------------------

C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")

Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm

Missing lines (compared with English-language version):
[Strings]: 1 line


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

AOL Connectivity Service, AOL ACS, ""C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe"" ["America Online, Inc."]
Norton Internet Security Accounts Manager, NISUM, ""C:\Program Files\Norton Internet Security\NISUM.EXE"" ["Symantec Corporation"]
SmartLinkService, SLService, "slserv.exe" [" "]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Proxy Service, ccPxySvc, ""C:\Program Files\Norton Internet Security\ccPxySvc.exe"" ["Symantec Corporation"]
WAN Miniport (ATW) Service, WANMiniportService, ""C:\WINDOWS\wanmpsvc.exe"" ["America Online, Inc."]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "Yes" at the first message box.
---------- (total run time: 43 seconds, including 18 seconds for message boxes)

[Excal]

Hi,


Got to add/remove programs in control panel and remove MicroSoftantispyware and then try step #4 again. I will give u the link to reninstall it when we are done



Thanks,



Excal

[Richie_CUFC31]

Your not going to believe this but it still is not working!!!

It doesnt come up with the R1 - HKCU ones at the start of the log. Some of them are there.

[Excal]

Go ahead and post me a hijackthis when you get done with the fix, we will see what has changed...thanks



Excal

[Richie_CUFC31]

This is the HiJack this log at the moment, i cant save the one in safe mode and post it on here can i?

Logfile of HijackThis v1.99.1
Scan saved at 18:25:07, on 26/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\shnlog.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\System32\intmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\WINDOWS\System32\hookdump.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\WINDOWS\slrundll.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hp8D10.tmp
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\hookdump.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F4D6144A-16AD-4942-AE4E-0E5CE626526F}: NameServer = 205.188.146.145
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe



Should i fix the ones that you suggest that are there?

Cheers, Rich