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malware/trojan help.. log posted here [CLOSED]


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#1
hana

hana

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Hi and help... I have a load of weird trojan/blue screen/malware problems.. my Xoftspy can't remove spoolsrv32.exe and I can't seem to remove it from HijackThis either - it doesn't go away! my log is posted below - can someone please help? (am not very computer-literate..)
:tazz:

Logfile of HijackThis v1.99.1
Scan saved at 16:14:32, on 11/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\PJ Technologies\GOVsrv\GOVsrv.EXE
C:\PROGRA~1\Reuters\Apps\Rua\bin\w32-ix86\mrt\lcfd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\OfficeScan NT\ntrtscan.exe
C:\OfficeScan NT\OfcPfwSvc.exe
C:\Program Files\Novadigm\radexecd.exe
C:\Program Files\Novadigm\radsched.exe
C:\Program Files\Novadigm\Radstgms.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\OfficeScan NT\tmlisten.exe
C:\WINDOWS\TEMP\RQ60E.EXE
C:\WINDOWS\Explorer.EXE
c:\r.exe
C:\WINDOWS\System32\tp4mon.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\RunDll32.exe
C:\OfficeScan NT\pccntmon.exe
C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPass\iPassConnect\downloader\ipccheck.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Reuters\Apps\Rua\bin\w32-ix86\mrt\lcfep.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe
C:\Program Files\Media Gateway\MediaGateway.exe
C:\Program Files\PC MightyMax\pcmm.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\Program Files\iPass\iPassConnect\IPassConnectGUI.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis[1]\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ime.reute.../dailybriefing/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ime.reute.../dailybriefing/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Reuters Global Desktop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://wtd.ime.reuters.com/proxy.pac
O2 - BHO: CIEExtension Object - {B51DC573-E998-4834-9B45-BAB7C2AE0A75} - C:\Program Files\Ad-Protect\ADPIEmonitor.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Furl Toolbar - {74E677D9-0F37-4654-85E9-02F36AA295EB} - C:\Program Files\Furl Toolbar\tbu2\toolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\OfficeScan NT\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [TivoliGetUsername] C:\WINDOWS\System32\cscript.exe //B //nologo C:\PROGRA~1\Reuters\INVENT~1\GETUSE~1.VBS
O4 - HKLM\..\Run: [TivoliGetUser] C:\PROGRA~1\Reuters\INVENT~1\TIVOLI~1.EXE
O4 - HKLM\..\Run: [ACUMon] "C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe" -a
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iPCCheck] "C:\Program Files\iPass\iPassConnect\downloader\ipccheck.exe" /startup
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [lcfep] "C:\PROGRA~1\Reuters\Apps\Rua\bin\w32-ix86\mrt\lcfep.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [AS00_Gear511] C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe -hide
O4 - HKLM\..\Run: [Media Gateway] C:\Program Files\Media Gateway\MediaGateway.exe
O4 - HKLM\..\Run: [PCMMRealtime] C:\Program Files\PC MightyMax\pcmm.exe /R
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [MSMSGS] C:\Program Files\Messenger\msmsgs.exe /background
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Global Startup: iPassConnect.lnk = C:\Program Files\iPass\iPassConnect\IPassConnectGUI.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Oracle Logon - {6FD8B8B1-47EF-40E1-880D-BE4C0C0E78FC} - https://issunas1.uki...US/prdwwoa6.htm (file missing)
O9 - Extra 'Tools' menuitem: Oracle Logon - {6FD8B8B1-47EF-40E1-880D-BE4C0C0E78FC} - https://issunas1.uki...US/prdwwoa6.htm (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Product A-Z - {A38E2734-24B9-4936-BDFA-30AF9C55FE5D} - http://paz.hpg.ime.r...al/products.cfm (file missing)
O9 - Extra 'Tools' menuitem: Product A-Z - {A38E2734-24B9-4936-BDFA-30AF9C55FE5D} - http://paz.hpg.ime.r...al/products.cfm (file missing)
O9 - Extra button: Customer Zone - {B284B9AB-2069-4172-8EE0-C6E696167B11} - http://www.reuters.com/customers (file missing)
O9 - Extra 'Tools' menuitem: Customer Zone - {B284B9AB-2069-4172-8EE0-C6E696167B11} - http://www.reuters.com/customers (file missing)
O9 - Extra button: ITS Services - {B3990768-7F7D-45CE-A067-9ADD73A6377C} - http://www.ime.reute.../CIO/ITSERVICES (file missing)
O9 - Extra 'Tools' menuitem: ITS Services - {B3990768-7F7D-45CE-A067-9ADD73A6377C} - http://www.ime.reute.../CIO/ITSERVICES (file missing)
O9 - Extra button: GED - {B76D9349-72DA-4FD0-A1DF-579D5A8C9837} - http://www.ime.reuters.com/GED (file missing)
O9 - Extra 'Tools' menuitem: GED - {B76D9349-72DA-4FD0-A1DF-579D5A8C9837} - http://www.ime.reuters.com/GED (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\bmi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bmi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bmi_lsp.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\PLUGINS\NPDocBox.dll
O16 - DPF: {0a454840-7232-11d5-b63d-00c04faedb18} -
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...Bridge-c139.cab
O16 - DPF: {BD3653E4-884B-43C4-970B-670802501B7F} - http://akamai.downlo..._1043_EN_XP.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = emea.ime.reuters.com
O17 - HKLM\Software\..\Telephony: DomainName = emea.ime.reuters.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = emea.ime.reuters.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = emea.ime.reuters.com,uki.ime.reuters.com,amers.ime.reuters.com,apac.ime.reuters.com,ime.reuters.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = emea.ime.reuters.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = emea.ime.reuters.com,uki.ime.reuters.com,amers.ime.reuters.com,apac.ime.reuters.com,ime.reuters.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = emea.ime.reuters.com,uki.ime.reuters.com,amers.ime.reuters.com,apac.ime.reuters.com,ime.reuters.com
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: GoverLAN Service (GOVsrv) - PJ Technologies, Inc. - C:\Program Files\PJ Technologies\GOVsrv\GOVsrv.EXE
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Tivoli Endpoint (lcfd) - Unknown owner - C:\PROGRA~1\Reuters\Apps\Rua\bin\w32-ix86\mrt\lcfd.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\OfficeScan NT\ntrtscan.exe
O23 - Service: OfficeScanNT Personal Firewall (OfcPfwSvc) - Trend Micro Inc. - C:\OfficeScan NT\OfcPfwSvc.exe
O23 - Service: Radia Notify Daemon (radexecd) - Novadigm - C:\Program Files\Novadigm\radexecd.exe
O23 - Service: Radia Scheduler Daemon (radsched) - Novadigm - C:\Program Files\Novadigm\radsched.exe
O23 - Service: Radia MSI Redirector (Radstgms) - Novadigm - C:\Program Files\Novadigm\Radstgms.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Trend Micro Inc. - C:\OfficeScan NT\tmlisten.exe
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#2
Buckeye_Sam

Buckeye_Sam

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Hi and welcome to Geeks to Go. My name is Sam and I'll be helping you.


Please download ewido security suite it is a trial version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido, there should be an icon on your desktop double-click it.
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
http://www.ewido.net/en/download/updates/

Once the updates are installed do the following:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • While the scan is in progress you will be prompted to clean files, click OK
  • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop.
Now close ewido security suite.


Reboot your computer and post a new hijackthis log and the log from Ewido.
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#3
Buckeye_Sam

Buckeye_Sam

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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