[cnmsales]

Ok i need you to go to control panel and then to network connections. I need you to double click on Local area connection. I then need you to highlight internet protocol tcp/ip and select properties. Both of these should be set to obtain automaticlly. Once this is done I want you to go to the DOS prompt and do ipconfig /release then do ipconfig /renew. You are either going to get an ip adress or an error. PLease report back with what you get.

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ok, so I did this and when i hit ipconfig again it gives me this:
IP Address: 192.168.0.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1

[wneisler]

ok, so I did this and when i hit ipconfig again it gives me this:
IP Address: 192.168.0.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1

[cnmsales]

Ok awesome, now what kind of modem are you using? Let me know and I will get you the correct instructions for setting this router to PPPoE.

[jkklau]

Ok awesome, now what kind of modem are you using? Let me know and I will get you the correct instructions for setting this router to PPPoE.

looks like we are in the same boat...thanks CNMSALES

[wneisler]

It is a motorola modem with a d-link router. If I start changing settings will it mess up the other computers?

[wneisler]

sorry this is the cable modem attached to the router
Motorola SB5100

[wneisler]

going out of town...will pick up on Tuesday...thanks for all your help!

[cnmsales]

Ok after rereading my notes and our chat convo I need you to disable all firewalls and pop up blockers and etc and see if you can connect. It just cant be the router having the problem. Its got to be something on this particular PC.

[wneisler]

I don't have any firewalls or pop up blockers...