[luckyboym]

Hello! For some reason, I cannot turn on the auto update feature. I tried using the security center with no luck. I also went to the auto update tab under settings, but the options are all greyed out. If anyone can help out I would really appreciate it.

Thanks,

Matt

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You may need to be logged in as administrator.

[Tyger]

You may need to be logged in as administrator.

[luckyboym]

Tried to log in as admin but options are still greyed out. It was working fine until I got infected with spy sheriff. I got rid of the sheriff with the help of the malware forum but the person helping sent me here for this problem.

[luckyboym]

Help, Anyone.

[Bluerain]

I had a update problem before and was told to go in BITS and activate updates and it worked.

Somehow it changed by itself(U KNOW HOW PC'S ARE )

I don't recall how I got to BITS but it was thru> start >run and i forget what I typed in after that.

Make a post asking how to get to BITS.


Blue

Edited by Bluerain, 19 July 2005 - 01:09 PM.

[dsenette]

this will sound stupid so bear with me...you said the options are greyed out..as in you can't select any of them....which radio button is currently clicked?

[Bluerain]

You can try this also.This was sent by Microsoft tech team.
I didn't need to do the steps below as mind was a BITS issue.


By the way..you are entitled to tech support when it comes to microsoft updates...free of charge

I will paste it below for you to try .

Goodluck
Blue

-----------------------------------------------------------------
Some updates cannot be installed successfully due to the error xxxxxxxxxxxxxxxxx


If I have misunderstood, please feel free to let me know.



To troubleshoot, please preform the following steps.



Step 1: Disable the software that can affect Windows Update.

===============

The local Windows Update engine can be affected by some third party programs.




Please temporarily disable all antivirus components, the Web Trap component
of PC-cillin, Surfin Guard Pro, download accelerators/enhancements, Download
Accelerator Plus, spyware applications and other similar programs.



If this does not help, please re-enable the firewall and antivirus programs,
and then try the next step.



Step 2: Remove the temporary folder of Windows Update.

===============

This behavior may occur if the temporary folder of Windows Update has been
corrupted. We can refer to the following steps to remove this folder.



1. Click Start, Run, type: %windir%\system32 and press Enter.

2. In the opened folder, find a folder named CatRoot2 and delete it.



If this does not help, we can try the next step.



Step 3:

===============

This issue can occur if the Internet Explorer cache has been corrupted. We
can refer to the following steps to clear the cache of Internet Explorer and
test the issue.



1. Start Internet Explorer.

2. On the Tools menu, click Internet Options.

3. On the General tab, under Temporary Internet files, click Delete Files,
and then click OK to confirm.

4. Try to access the Windows Update Web site again.



Please also refer to this article to solve this issue.



http://support.micro...kb;en-us;326253



Please send me a screenshot of the error message if it still does not work.

1. Press the Print Screen key (PrtScn) on your keyboard.

2. Click Start, click Run, type MSPAINT, and click OK.

3. In Paint, click Paste under the Edit menu, click Save under the File menu,
type file name for the snap shot, choose JPEG as "Save as type", and click
Save.

4. Please send this file to the email account:



If anything is unclear or you have any questions, please do not hesitate to
let me know.


If anything is unclear, please feel free to let me know. I am glad to be of
assistance. I look forward to hearing from you.

Best Regards,

xxxxx

Microsoft Windows Support Professional

Very satisfied customers are my top priority. Please let my manager or me
know what you think of the level of service provided. You can send feedback
directly to my manager, Scott Webster
[email protected]

[Bluerain]

Try This..This is what worked for me.

Goodluck: )

Blue

----------------------------------------------------------------------------------------------

Check Services Setting

==================

1. Click Start, and then click Run.

2. Type services.msc and then click OK.

3. In the list of services, right-click on Automatic Updates and then click Properties.

4. In the Startup type list, select Automatic and click Apply

5. Verify that the Service status is started, if the Service Status is Stopped click on the Start Button. If the service is already started then press Stop and then click on Start to re-set the service.

6. In the list of services, right-click on Background Intelligent Transfer Service (BITS) and then click Properties.

7. In the Startup type list, select Manual and click Apply

8. Verify that the Service status is started, If the Service Status is Stopped click on the Start Button. If the service is already started then press Stop and then click on Start to re-set the service.

9. In the list of services, right-click on Event Log and then click Properties.

10. In the Startup type list, select Manual and click Apply

11. Restart the system and now try accessing the Windows Update Site.

[luckyboym]

dsenette - the "turn off automatic updates" button is selected.

bluerain - thank you so much for the response. Your advice seems more about not being able to get the updates than turning automatic downloads on. I can get updates from the microsoft website. I just can't do it automatically. Thanks again.

[dsenette]

is this a networked computer? are you logged on as administrator?

[luckyboym]

yeah it networked, but auto updates were working. Once I got spysheriff they stopped working properly.

[dsenette]

try logging in as an admin and see if it's different

[luckyboym]

tried logging in as ADMIN but options are still greyed out.

[dsenette]

try going back to the malware forum and making sure your 100% clean....i'm not sure why this isn't working...but i'll do some looking around