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IE shutsdown always [CLOSED]


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#1
pinkice26062

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Internet exployer shutsdown after clicking on it. It will load my home page and rite before it is done loading, It will just go off. I don't have a problem with the connection. This computer also won't let me right click on my desktop, and bring up properties. I have run an antivirus and cleaned all viruses up. also adaware, and spybot. I also did and iefix which didn't work. This also effects it in safe mode. can anyone help? here is my hyjack log. I have to save on disk and use another computer to do this. Thanks

Logfile of HijackThis v1.99.1
Scan saved at 5:32:13 PM, on 7/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0. dll
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: MktBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra 'Tools' menuitem: MarketBrowser - {17A27031-71FC-11d4-815C-005004D0F1FA} - C:\Program Files\MarketBrowser\lmt\MarketBrowser_Launch.xpy
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\AIM95_c0\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...438/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{42172EEC-7BD2-4983-8E32-E55D10DEE960}: NameServer = 192.168.123.254
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
kool808

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Hello and welcome to Geeks to Go! :tazz: I'm kool808 and I will be helping you today.

I am working on your log. As soon as I made a good fix for this, I will post a reply. Thank you for your patience.
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#3
kool808

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You are advised to temporarily DISABLE this Protection Program:
  • Ewido Guard
(Note: We will re-ENABLE it later after your system is all clean and malware free.)

Please download this from another computer then transfer to your PC.
  • Please download FixO.exe, then save it to a safe location where you can easily remember (eg.: C:\FixO)
  • Double-click FixO.exe, extract all files it contains in the same folder as with FixO.exe
  • Double-click FixO.bat, it will then generate a Log list
  • Please post in your next reply the log list it generated.
By this moment you will have your desktop working good now.
================================
Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files.

Run Ewido:
  • Click on scanner
  • Click Complete System Scan and the scan will begin.
  • During the scan it will prompt you to clean files, click OK
  • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  • When the scan is finished, click the Save report button at the bottom of the screen.
  • Save the report to your desktop
Close Ewido
  • Close all windows, open HijackThis then SCAN.
  • Post a NEW HijackThis Log, the FixO Log, and Ewido Log.
  • Please tell me how your system is working now.

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#4
pinkice26062

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Thanks KooL808 for the response. before you posted an answer for me, I ran ewido and spydoc in safe mode and that cured my ie shutdown problem. I will do the fixo.exe thing when I get home from work to fix my desktop. I also seem to have a problem in my control panel add/remove programs windows conponent. I get errors when trying to open. let me know what you think. Thanks for the help. :tazz:
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#5
kool808

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did you mean SPYDOCTOR or SPYBOT?

SpyDoctor is a rogue application read here : http://www.spywarewa...nti-spyware.htm

What error message are you receiving?
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#6
pinkice26062

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I'm sorry I mean syware doctor. I think that spyware doctor cured the problem, because I ran ewido before. for the error messages, when I get home I will let you know what they say.
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#7
kool808

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spydoctor is a rogue application, read more information about it on the link I provided you earlier. You need to uninstall it. The recommended programs I gave you for this fix are the best out there and are legitimate. I will be waiting for your latest HijackThis Log results after performing exactly the instructions I provided earlier. :tazz:
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#8
pinkice26062

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I still can't bring my display through my desktop like before. also when I go to control panel- add/remove programs /windows conponets gives me the error (setup library desk.cpl could not be loaded, or function displayOcsetupProc could not be found. contact your system administrator. the specific error code is Ox7e) Then I press ok and it goes away. Here are all the logs you asked for.

Logfile of HijackThis v1.99.1
Scan saved at 5:02:24 PM, on 7/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - Startup: BHODemon 2.0.lnk = C:\Program Files\BHODemon 2\BHODemon.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\AIM95_c0\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...438/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{42172EEC-7BD2-4983-8E32-E55D10DEE960}: NameServer = 192.168.123.254
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 4:53:39 PM, 7/14/2005
+ Report-Checksum: 70EEF1BA

+ Scan result:

No infected objects found.


::Report End


running from ---
C:\fixo\FixO

StartPAge.O Removal batch 1.00

by miekiemoes

같같같같같같같같같같같같같같같같같같같같같같같같같같
existing bad files:
-----------------------------------------------------


existing important bad keys:
-----------------------------------------------------


Merging Registry----------


Deleting Files-------------


Searching for files not deleted:
-----------------------------------------------------


Searching for keys not deleted:
-----------------------------------------------------
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#9
kool808

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Your HJT log looks clean, this must be system related lets try this:
1.) download http://www.dougknox...._file_assoc.zip
2.) unzip it to a location where you can easily remember
3.) locate the file then double-click cpl_file_assoc.reg, then agree with merge.

Tell me how your control panel and system works now.
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#10
pinkice26062

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Didn't work. still the same.
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#11
kool808

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  • Open HijackThis
  • go to Config, then Misc Tools
  • Open Uninstall Manager, then click Save List...
  • Post the results here
  • close HJT
  • click Start > Run > command
  • type in cd\
  • cd progra~1 or cd program files
  • dir *.* >> c:\pflist.txt
  • exit
  • through windows explorer, locate c:\pflist.txt
  • post the results here

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#12
pinkice26062

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They came to get there computer last nite. I might get it back later. If I do, I will come back to this thread and finish the fix. Thanks for the help. :tazz:
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#13
kool808

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okay! :tazz: Also please secure your Win XP CD we will be needing that later.
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#14
kool808

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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