my friend wasloading HP printer software when Win 98 se froze .
She tried to reset but it would only give her a black screen , with that famous cursor .
I am nmot sure what to do after i start it in safe mode . which i havent tried yet as it is at her place and we're at work could it be a ram prob or a HDD prob or what but i had to replace the psuLast week and i think she might think that i stuffed something up but if i did it wouldnt work.
Can someone please help....