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cant open attachments in outlook express


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#1
helgar

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Hi guys hope you can help.
I finally got rid of Antivirus gold and the offending wallpaper to discover that I cannot open attachments from emails in outlook express. When I attempt to open the attachment, the computer times out on the command. I can still open attachments directly from my providers mail page. I also cannot do internet banking even though I can login and get as far as the balance page. I am sure it is just a setting. Can anyone help please?
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#2
cnmsales

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As far as the outlook express goes you need to click on tools>options, then click on the security tab. IN here there will be a box with a "Do not allow attachments to be saved that could potentially be a virus." Uncheck this option and click apply and ok. You should now be ablke to save the attachment.

As for your second problem. Go to control panel the internet options. CLick on delete cookies, delete tempfiles put a check in the box and hit ok. Also clear history. Click security tab and click the default button, do the same thing for the privacy tab. Click on the content tab and clear ssl state. Click on the advanced tab and click on the reset defaults button. Click ok and restart the pc. Now try going to the secure site in question.
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#3
helgar

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Thanks for your reply cnmsales. I have checked my computer on both issues and am unable to fix the problem despite your suggestion I have attached a HJT log in case this helps

Logfile of HijackThis v1.99.1
Scan saved at 4:20:45 PM, on 14/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.msn.com/spbasic.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft...=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft...=ie&ar=iesearch
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [STOPzilla] "" /autorun
O14 - IERESET.INF: START_PAGE_URL=http://dsl.optusnet.com.au/
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\ahead\InCD\InCDsrv.exe
O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O23 - Service: STOPzilla Local Service - International Software Systems Solutions - C:\Program Files\STOPzilla!\szntsvc.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security\pccguide.exe
C:\Program Files\Trend Micro\Internet Security\PCClient.exe
C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\\Desktop\HijackThis.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

pccguide.exe = "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
PCClient.exe = "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
TM Outbreak Agent = "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
STOPzilla = "" /autorun

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\Fish.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Task Scheduler jobs:

Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\Flash.ocx
CODEBASE = http://download.macr...ash/swflash.cab

[ProductIDGatherer.WindowsGatherer]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ProductIDGatherer.dll
CODEBASE = http://download.micr...tIDGatherer.CAB

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 3,956 bytes
Report generated in 0.040 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


Thanks for your help
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#4
helgar

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I have also tried uninstalling and reinstalling Java......made no difference.
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#5
cnmsales

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You are probably better off posting the HJT log in the HJT forum.


Thanks.
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