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Messenger Not Responding


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#1
ross_s_cfc

ross_s_cfc

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I have this extremely annoying problem which has occured recently on my msn messenger 7 basically after maybe an hour or so of use it crashes says its not responding so naturally after this happened a few times i unistalled msn messenger 7 and began to reinstall it , while i was doing this i used windows messenger instead and to my surprise it has the same problem .once i reinstalled my new msn messenger 7 strangely enough it had my last preset font and text color and still had my custom smilies so i have come to the conclusion that maybe its not unistalling properly due to some virus attaching its self to my messenger programs causing them to crash also , can any one help me with , thanks in advance ross ;)


maybe this will help

Logfile of HijackThis v1.99.1
Scan saved at 5:59:38 PM, on 7/13/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINNT\srvany.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Media Gateway\MediaGateway.exe
C:\WINDOWS\System32\servicei.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wpabaln.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Ross\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.dtikugrwl...EvmDz0pC0Z.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O1 - Hosts: 204.9.190.180 onlineaccounts2.abbeynational.co.uk
O1 - Hosts: 204.9.190.180 www3.aibgbonline.co.uk
O1 - Hosts: 204.9.190.180 www.bank.alliance-leicester.co.uk
O1 - Hosts: 204.9.190.180 login.iblogin.com
O1 - Hosts: 204.9.190.180 ww2.bankofscotlandhalifax-online.co.uk
O1 - Hosts: 204.9.190.180 inet.barclays.co.uk
O1 - Hosts: 204.9.190.180 iibank.barclays.co.uk
O1 - Hosts: 204.9.190.180 iibank.cahoot.com
O1 - Hosts: 204.9.190.180 www3.coventrybuildingsociety.co.uk
O1 - Hosts: 204.9.190.180 ww.hsbc.co.uk
O1 - Hosts: 204.9.190.180 login.ebank.offshore.hsbc.co.je
O1 - Hosts: 204.9.190.180 ww3.online-offshore.lloydstsb.com
O1 - Hosts: 204.9.190.180 ww3.online-business.lloydstsb.co.uk
O1 - Hosts: 204.9.190.180 ww3.online.lloydstsb.co.uk
O1 - Hosts: 204.9.190.180 ob2.nationet.com
O1 - Hosts: 204.9.190.180 ww3.onlinebanking.natwestoffshore.com
O1 - Hosts: 204.9.190.180 ww1.nwolb.com
O1 - Hosts: 204.9.190.180 ww1.onlinebanking.iombank.com
O1 - Hosts: 204.9.190.180 ww1.www.rbsdigital.com
O1 - Hosts: 204.9.190.180 welcome.smile.co.uk
O1 - Hosts: 204.9.190.180 login.365online.com
O1 - Hosts: 204.9.190.180 wvw.citizensbankonline.com
O1 - Hosts: 204.9.190.180 esecure.regionsnet.com
O1 - Hosts: 204.9.190.180 rollb.associatedbank.com
O1 - Hosts: 204.9.190.180 upb.unionplanters.com
O1 - Hosts: 204.9.190.180 www.onlinebanking.huntington.com
O1 - Hosts: 204.9.190.180 inet.southtrustonlinebanking.com
O1 - Hosts: 204.9.190.180 logon.personal.wamu.com
O1 - Hosts: 204.9.190.180 login.compassweb.com
O1 - Hosts: 204.9.190.180 logon.firstmeritib.com
O1 - Hosts: 204.9.190.180 login.ccfcuonline.org
O1 - Hosts: 204.9.190.180 ww3.etimebanker.bankofthewest.com
O1 - Hosts: 204.9.190.180 www.onlinebanking.lasallebank.com
O1 - Hosts: 204.9.190.180 wvw.totallyfreebanking.com
O1 - Hosts: 204.9.190.180 www.online.wellsfargo.com
O1 - Hosts: 204.9.190.180 ww2.onlinebanking.bankofoklahoma.com
O1 - Hosts: 204.9.190.180 accounts4.keybank.com
O1 - Hosts: 204.9.190.180 logon.bankone.com
O1 - Hosts: 204.9.190.180 www.secure.tdbanknorth.com
O1 - Hosts: 204.9.190.180 www.secure.mvnt4.com
O1 - Hosts: 204.9.190.180 ww.mynfbonline.com
O1 - Hosts: 204.9.190.180 login.forumcuonline.com
O1 - Hosts: 204.9.190.180 www.eds.usersonlnet.com
O1 - Hosts: 204.9.190.180 www.onlineid.bankofamerica.com
O1 - Hosts: 204.9.190.180 wvw.e-gold.com
O1 - Hosts: 204.9.190.180 pcbs.peoples.com
O1 - Hosts: 204.9.190.180 www.global1.onlinebank.com
O1 - Hosts: 204.9.190.180 ww2.mybranch.lafcu.com
O1 - Hosts: 204.9.190.180 login.webbanking.comerica.com
O1 - Hosts: 204.9.190.180 web.banking.firsttennessee.com
O1 - Hosts: 204.9.190.180 logon.members1st.org
O1 - Hosts: 204.9.190.180 www.cib.ibanking-services.com
O1 - Hosts: 204.9.190.180 www.miwebbusbank.ebanking-services.com
O1 - Hosts: 204.9.190.180 wvw.paypal.com
O1 - Hosts: 204.9.190.180 www.signin.ebay.com
O1 - Hosts: 204.9.190.180 www.bvi.bancodevalencia.es
O1 - Hosts: 204.9.190.180 extrant.banesto.es
O1 - Hosts: 204.9.190.180 banesnt.banesto.es
O1 - Hosts: 204.9.190.180 activia.caixagalicia.es
O1 - Hosts: 204.9.190.180 www.bancae.caixapenedes.com
O1 - Hosts: 204.9.190.180 login.caixasabadell.net
O1 - Hosts: 204.9.190.180 oii.cajamadrid.es
O1 - Hosts: 204.9.190.180 login.cajamar.es
O1 - Hosts: 204.9.190.180 login.ccm.es
O1 - Hosts: 204.9.190.180 ww.unicaja.es
O1 - Hosts: 204.9.190.180 ww.bayernlb.de
O1 - Hosts: 204.9.190.180 ww2.berliner-volksbank.de
O1 - Hosts: 204.9.190.180 ww7.homebanking-berlin.de
O1 - Hosts: 204.9.190.180 portal09.commerzbanking.de
O1 - Hosts: 204.9.190.180 www.onlinebanking.huntington.com
O1 - Hosts: 204.9.190.180 www.meine.deutsche-bank.de
O1 - Hosts: 204.9.190.180 ww2.dresdner-privat.de
O1 - Hosts: 204.9.190.180 ww.e-banking.helaba.de
O1 - Hosts: 204.9.190.180 ww.hsh-nordbank.de
O1 - Hosts: 204.9.190.180 www.my.hypovereinsbank.de
O1 - Hosts: 204.9.190.180 ww3.homebanking-berlin.de
O1 - Hosts: 204.9.190.180 www.banking.lbbw.de
O1 - Hosts: 204.9.190.180 lrp.sparkasse-banking.de
O1 - Hosts: 204.9.190.180 ww3.homebanking-niedersachsen.de
O1 - Hosts: 204.9.190.180 www.onlinebanking.norisbank.de
O1 - Hosts: 204.9.190.180 www.banking.postbank.de
O1 - Hosts: 204.9.190.180 ww.bics.fr
O1 - Hosts: 204.9.190.180 www.co.caixabank.fr
O1 - Hosts: 204.9.190.180 ww.creditmutuel.fr
O1 - Hosts: 204.9.190.180 internetbank.intesabci.it
O1 - Hosts: 204.9.190.180 ww.extensive.bancalombarda.it
O1 - Hosts: 204.9.190.180 wvw.csebanking.it
O1 - Hosts: 204.9.190.180 www.mybank.bybank.it
O1 - Hosts: 204.9.190.180 ww.isideonline.it
O1 - Hosts: 204.9.190.180 ww3.sella.it
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {580A43C9-006C-4E25-B21F-BBB15673B366} - C:\WINDOWS\System32\gank.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Media Gateway] C:\Program Files\Media Gateway\MediaGateway.exe
O4 - HKLM\..\Run: [System Service] servicei.exe
O4 - HKLM\..\RunServices: [NTSF MICROSOFT SYSTEM] taskmgrs.exe
O4 - HKLM\..\RunServices: [Microsoft Support] sys32ms.exe
O4 - HKLM\..\RunServices: [System Service] servicei.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunServices: [sms] sms.exe
O4 - HKCU\..\RunServices: [Microsoft Support] sys32ms.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...e/bridge-c9.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Network DDE Client (NetDDEclnt) - Unknown owner - C:\WINDOWS\system32\ddd.exe (file missing)
O23 - Service: Remote Procedure Call (RPC) Client (RpcClient) - Unknown owner - C:\WINDOWS\System32\rpcclient.exe (file missing)
O23 - Service: Windows - Unknown owner - C:\WINNT\srvany.exe

:tazz:

Edited by ross_s_cfc, 13 July 2005 - 11:01 AM.

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#2
The_Sloth

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From your HijackThis log it looks like you have a malware issue. Go to http://www.geekstogo..._Log-t2852.html and follow the instructions on removing spyware. Start a new thread in the Malware forum once you have completed that with the log from a new HijackThis scan.
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#3
ross_s_cfc

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I have already followed these steps in the past and i have all the recomended programs they worked a treat :tazz: however i am still consistantly removing adware and virus's there are some virus's detected by AVG that i am unable to remove bingo.exe and bling.exe i also think i have the sasser virus firstly i thought it was the ms blast worm but downloaded a patch and my system came back clean do u know where i can get a patch for the sasser virus also
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#4
darth_ash

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Then go to the Malware Removal Forum. Do not post Malware issues in the Windows Forums.
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#5
ross_s_cfc

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um i think if u actually read the whole topic u will see that i was unawre it was a mallware issue until it was pointed out to me ;) :tazz:
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