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Dell SmartStep 100D Monitor Problems


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#1
JP44

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Some time ago I added a new video card to my Dell SmartStep 100D and that went fine. In order to install the new video card, in device manager, I simply disabled the video controller that comes standard on that machine. Now I purchased 512Meg of Ram from Kingston Technology, and after I take out the 128Meg that came with the machine and install the new memory, the monitor does not work. It has power, but just never displays anything. I plugged the monitor back into the monitor jack on the motherboard and nothing happens, but of course that is disabled in device manager. I have no idea what to do. do I need a new video card? Did I screw something up when I installed the new memory?

I've read all your other postings about this Dell product, but could not find a similar problem. This machine has been such a nightmare to work with and forget about getting any support from Dell for it.

Thanks, I hope you can help.
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#2
dsenette

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try putting the original memory back in...since that was apparently the trigger...also are you sure it's the right memory?
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#3
dsenette

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also....are you sure the system is booting up...without the monitor displaying it can be hard.....hold down a key for a long time and see if it beeps....if it does then the machine really is booting up fine.
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