Can't read replies in Outlook 2003
Started by
LaurieDee
, Jul 14 2005 03:15 PM
#1
Posted 14 July 2005 - 03:15 PM
#2
Posted 21 July 2005 - 06:46 AM
Hi and welcome to Geeks to Go. Go to Outlook, tools, options and view your security settings. If "do not allow attachments" is checked, any attachment that is sent to you will be deleted. Uncheck that if you want to receive documents, pictures etc in email. Adjust the other settings according to your preferences. I never heard of Outlook actually "deleting" text from the email. If that is happening, maybe you need to repair or reinstall. You will probably want to back up your email if you decide to do that. There are programs out there that will do this (most are for a fee).
#3
Posted 21 July 2005 - 07:08 AM
if you're using outlook you can save all your mails to a .pst file on your local machine.
#4
Posted 21 July 2005 - 07:19 AM
I did some more research on my problem. As near as I can tell the problem is caused by Outlook's preference for HTML email. The scenario seems to be:
1. Person uses Outlook with standard config (use HTML)
2. User sends email from Outlook. This goes as both text and HTML. The email source shows the text first followed by the HTML version.
3. Recipient uses some other client that does not use HTML in email
4. Recipient replies and the reply is part of (above or below) the text portion.
5. Sender opens reply in Outlook, which displays only the HTML version - which is not where the reply was entered.
Outlook does not seem to have a way to recognize that the text version no longer matches the HTML and to display the additional information.
1. Person uses Outlook with standard config (use HTML)
2. User sends email from Outlook. This goes as both text and HTML. The email source shows the text first followed by the HTML version.
3. Recipient uses some other client that does not use HTML in email
4. Recipient replies and the reply is part of (above or below) the text portion.
5. Sender opens reply in Outlook, which displays only the HTML version - which is not where the reply was entered.
Outlook does not seem to have a way to recognize that the text version no longer matches the HTML and to display the additional information.
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