I'm currently trying to clean out someone's computer for them, it's filled with malware and viruses.
I've run lots of scans in Ad-aware and avast! and they both keep turning up more and more stuff. I think I've got rid of most of it, but I need to patch the computer and 'educate' the users so that it doesn't happen again.
The problem lies therein. The main reason the viruses are getting in is because the system is completely unpatched. I've brought along an SP2 installer CD with me and have been trying to install that (because Windows Update is stuffed - it hangs on the 'updating software' bit.)
After performing inventory and basically prepping the system for install, SP2 installer gives me this error:
...followed by this screen when I click OK:
And here's the last few lines in \windows\svcpack.log:
78.953: OEM file scan used 29671 ticks 166.672: c:\windows\system32\drivers\mdmxsdk.sys is in the list of oem drivers...skipping copy! 166.672: c:\windows\system32\mdmxsdk.dll is in the list of oem drivers...skipping copy! 209.907: AnalyzePhaseOne: used 160625 ticks 209.938: AnalyzeComponents: Hotpatch analysis disabled; skipping. 209.938: AnalyzeComponents: Hotpatching is disabled. 209.938: FindFirstFile c:\windows\$hf_mig$\*.* 214.297: AnalyzePhaseTwo used 2969 ticks 214.297: AnalyzePhaseThree used 0 ticks 214.297: AnalyzePhaseFive used 0 ticks 214.422: AnalyzePhaseSix used 125 ticks 218.250: Trying CheckVLKForBlock again 218.766: Error: CheckVLKForBlock failed 219.125: Inventory complete: ReturnStatus=536741199, 195640 ticks 219.203: Num Ticks for invent : 195718 231.657: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2 231.657: DoInstallation: Failed to unregistering spuninst.exe for recovery. 231.703: An internal error occurred. 275.407: Message displayed to the user: An internal error occurred. 275.407: User Input: OK 275.422: Service Pack 2 installation did not complete. 277.750: Message displayed to the user: Service Pack 2 installation did not complete. 277.750: User Input: OK 277.750: Update.exe extended error code = 0x1ffe054f 277.750: Update.exe return code was masked to 0x643 for MSI custom action compliance.
If someone can help me out I would be extremely appreciative. Been googling all over for the answer to this problem and I just can't find it.