I contracted antivirus gold and managed to get rid of it using these forums. Unfortunately I was left with an antivirus gols wallpaper that I coulndt budge. again, using these forums I managed to get my computer back to where it used to be. So I thought anyway. I am now unable to access internet banking. When I go to my banks homepage I am unable to access my account using the internet banking links However I am able to access my account page using the general banking link at the bottom of the page. But that is as far as I can go. I am unable to look at my account, use BPay, or transfer money etc. When I attempt to do these things the hourglass next to my pointer appears and disappears 3 secs later. Thats all that happens. I have reinstalled Java, updated IE and increased the MTU value to 1400 in regedit (as per a resolution suggested on ISAserver.com). I am also unable to open attachments in Outlook Express but am able to open them in my webmail area at my Internet providers.
Ihave attached a HJT log just in case. If it is a setting issue I would appreciate any suggestions. Refer my log in the Internet and Browser forum.
Logfile of HijackThis v1.99.1
Scan saved at 6:19:23 PM, on 15/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.msn.com/spbasic.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optusnet.com.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft...=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft...=ie&ar=iesearch
O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [STOPzilla] "" /autorun
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O14 - IERESET.INF: START_PAGE_URL=http://dsl.optusnet.com.au/
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\ahead\InCD\InCDsrv.exe
O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O23 - Service: STOPzilla Local Service - International Software Systems Solutions - C:\Program Files\STOPzilla!\szntsvc.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
StartupList report, 15/07/2005, 6:20:20 PM
StartupList version: 1.52.2
Started from : C:\HJT V1.99\HijackThis.EXE
Detected: Windows XP (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2600.0000)
* Using default options
==================================================
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security\pccguide.exe
C:\Program Files\Trend Micro\Internet Security\PCClient.exe
C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\WINDOWS\System32\wuauclt.exe
d:\Program Files\Adobe\Acrobat 5.0\Acrobat\Acrobat.exe
C:\Program Files\Common Files\Adobe\Web\AOM.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\regedit.exe
C:\HJT V1.99\HijackThis.exe
--------------------------------------------------
Checking Windows NT UserInit:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,
--------------------------------------------------
Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
pccguide.exe = "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
PCClient.exe = "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
TM Outbreak Agent = "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
STOPzilla = "" /autorun
SunJavaUpdateSched = C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
--------------------------------------------------
Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:
Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*
Shell & screensaver key from Registry:
Shell=explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\Fish.scr
drivers=*Registry value not found*
Policies Shell key:
HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*
--------------------------------------------------
Enumerating Browser Helper Objects:
(no name) - (no file) - {E3215F20-3212-11D6-9F8B-00D0B743919D}
--------------------------------------------------
Enumerating Task Scheduler jobs:
Symantec NetDetect.job
--------------------------------------------------
Enumerating Download Program Files:
[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\Flash.ocx
CODEBASE = http://download.macr...ash/swflash.cab
[ProductIDGatherer.WindowsGatherer]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ProductIDGatherer.dll
CODEBASE = http://download.micr...tIDGatherer.CAB
--------------------------------------------------
Enumerating ShellServiceObjectDelayLoad items:
PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll
--------------------------------------------------
End of report, 4,363 bytes
Report generated in 0.020 seconds
Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
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