To further my frustration, I thought maybe part of the problem was that I set up his account under an existing profile (a former employee's name), so I created a new profile under the current employee's name (all of the e-mail addressing information is correct under the new profile), deleted the old profile and now he doesn't get anything in his Outlook! Outlook is still configured under the old profile if I log in as the Administrator and I get his e-mail. I'm afraid to delete the old profile under Administrator because right now I can at least have him receive and send e-mails. I thought maybe the different profiles were creating a conflict, but I'm afraid to change anything right now. He won't be able to do anything if that doesn't work.
I don't understand why his personal contact list is not coming up under his network I.D. and now I don't know why he's not getting his e-mail at all!
I hope you understand what I'm trying to explain. If I'm not clear on something, let me know.