That red circle with exclamation sign in your taskbar is intel32.exe which is present in your system32-folder.
But I want you to perform next first.. because I'm sure files are still present there.
It's better to print out the next instructions or save them in notepad, because you also have to work in safe mode without networking support, so this page wouldn't be available then.
It is also important you don't miss a step and perform everything in the right order!!
and save the file to your desktop.
Right click on the file and extract it to it's own folder
on the desktop.
Place a shortcut to Panda ActiveScan
on your desktop.
Please download the trial version of Ewido Security Suite here:http://www.ewido.net/en/download/
Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT
run a scan yet.
If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:Ad-Aware SE Setup
Don't run it yet!
Next, please reboot your computer in SafeMode
by doing the following:
[*]Restart your computer
[*]After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
[*]Instead of Windows loading as normal, a menu should appear
[*]Select the first option, to run Windows in Safe Mode.
Open the smitRem
folder, then double click the RunThis.bat
file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
Open Ad-aware and do a full scan. Remove all it finds.
Now open Ewido Security Suite
Click on scanner
* Click Complete System Scan and the scan will begin.
* During the scan it will prompt you to clean files, click OK
* When the scan is finished, look at the bottom of the screen and click the Save report button.
* Save the report to your desktop
If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.
Reboot back into Windows and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean
box is checked!
Save the scan log and post it along with a HijackThis Log
, the log smitfiles.txt
(which you will find on your C:\) and the Ewido Log
by using Add Reply
Let us know if any problems persist.
It could be possible, after reboot that your system is using the windows classic theme again.
To restore this and set it back to XP-theme, rightclick on your desktop > properties > tab Appearances and choose Windows XP style again under windows and buttons.
Click apply and OK.