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Smithfraud (I think?) [RESOLVED]


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#16
Summer_24

Summer_24

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I tried to stop the Websearch toolbar, but it wouldnt do it. I tried to click on disable and apply it and it only lasted for a few seconds. So I continued on with the rest of your instructions and was able to delete everything off of HijackThis except for 04-HKLM\.. \rUN:[SECBOOT] d:\windows\sYSTEM32\MSZX23.EXE!!, I could not find this file anywhere. When I was in Windows Explorer trying to delete D:\PROGRAM FILES\Toolbar, it says that it could not allow me to delete it because its being used by another person or program. Close out any programs that might be using this file and try again. I was not using anything except for that particular file. ??? The only other problem I had with this was when I tried to delete NT Services (TBPSSvc), it said that it was enabled and/or running and to disable it first using JHT itself or the services.msc window. So I was not able to do this b/c I couldnt get this to work.
Here is my new log:


Logfile of HijackThis v1.99.1
Scan saved at 12:54:14 AM, on 7/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\ewido\security suite\ewidoctrl.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\PROGRA~1\Toolbar\TBPSSvc.exe
D:\WINDOWS\TEMP\9WGXa7yA.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\ewido\security suite\ewidoguard.exe
D:\Program Files\SpyCatcher\DeleteSatellite.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
D:\PROGRA~1\Toolbar\TBPS.exe
D:\PROGRA~1\AIM\aim.exe
D:\Program Files\Messenger\msmsgs.exe
D:\PROGRA~1\Toolbar\PIB.exe
D:\Program Files\SpyCatcher\Protector.exe
d:\PROGRA~1\Toolbar\radio.exe
D:\Program Files\SpyCatcher\Scheduler daemon.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50243
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50243
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50243
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - D:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "D:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\RunOnce: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe /boot
O4 - HKCU\..\Run: [AIM] D:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Protector.lnk = D:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = D:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///D:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///D:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///D:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\PROGRA~1\AIM\aim.exe
O15 - Trusted Zone: www.archiviosex.net
O15 - Trusted Zone: www.redfunny.com
O15 - Trusted Zone: *.skoobidoo.com
O15 - Trusted Zone: www.skymasters.biz
O15 - Trusted Zone: *.slotchbar.com
O15 - Trusted Zone: *.windupdates.com
O15 - Trusted Zone: *.skoobidoo.com (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121549626671
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - D:\WINDOWS\svcproc.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - D:\PROGRA~1\Toolbar\TBPSSvc.exe
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#17
Trevuren

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Please, if you are unable to complete a part of the procedure, STOP and ask questions. This procedure is essential.

1. We want to stop, disable and delete an added service (023)

To stop a service and set to 'disabled'
  • Go to Start > Run and type in Services.msc then click OK
  • Click the Extended tab.
  • Scroll down until you find the service.
    ===>WebSeach Toolbar support NT service
  • Click once on the service to highlight it.
  • Click Stop (There are two items of text in the upper right hand corner of the "pane"). They are start (in blue) and Resume (in blue).
  • Once the stop link is clicked, Right-Click on the service.
  • Click on 'Properties'
  • Select the 'General' tab
  • Click the Arrow-down tab on the right-hand side on the 'Start-up Type' box
  • From the drop-down menu, click on 'Disabled'
  • Click the 'Apply' tab, then click 'OK'
The service is now stopped and disabled.


2. Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

First we need to make all files and folders VISIBLE:

Go to start>control panel>folder options>view (tab)
*choose to "show hidden files and folders,"
*uncheck the "hide protected operating system files" and the "hide extensions for know file types" boxes.
*Close the window with ok
*All hidden files will now be visible

Please RUN HijackThis.
. Click the SCAN button to produce a log.

Place a check mark beside each one of the following items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50243
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50243
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50243
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - D:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\RunOnce: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe /boot
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - D:\PROGRA~1\Toolbar\TBPSSvc.exe



Now with all the items selected, and all windows closed except for HJT, delete them by clicking the FIX checked button. Close the HijackThis window and Reboot Your System in Safe Mode

How to use the F8 method to Start Your Computer in Safe Mode

*Restart the computer.
*as soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
*Use the arrow keys to select the Safe mode menu item
*press Enter.


Using Windows Explorer, locate the following files/folders, and DELETE them (if they are present):

D:\PROGRAM FILES\Toolbar

Exit Explorer.

3. We will now delete the service:

1. Open HJT
2. Click on Config>>Misc Tools>>Delete an NT Service
3. Type TBPSSvc in the space provided and click OK
4. The program will ask you to REBOOT --- Accept
5. REBOOT back into Normal Mode


4. Finally, run HijackThis, click SCAN, produce a LOG and POST it in this thread for review.

Regards,

Trevuren

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#18
Summer_24

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Yesterday when I tried to stop the Websearch toolbar it wouldnt do it, and I followed those instructions exactly. I clicked on the stop button and it started the scan box and then got half way done scanning and slowed down alot, then popped up a box saying that it "could not stop the websearch toolbar support nt service service on local computer. Error 1053: the service did not respond to the start or control request in a timely fashion."
I tried to click on disable and apply it and it only lasted for a few seconds, and then changed back to the automatic status. I tried this twice last night and then once again this morning and it still isnt working for me. What can I do, please help??
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#19
Trevuren

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Perform the Stop and Disable part of the last Post on this bad Service and tell me if that works.

System Startup Service (SvcProc)

Trevuren
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#20
Summer_24

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Ok, I found System Startup Services and highlighted it and the only option was for me to Start the service. Under status where most of the other links say "started" this was left blank, and under startup type it says "automatic." What should I do?
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#21
Trevuren

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If the only option available is "Start", it means that the service is already "Stopped" so we move on to the next step.

Where it says "automatic" follow the procedures as outlined in my previous post so that it eventually reads "Disabled"


Trevuren
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#22
Summer_24

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Ok, I got that done for you. Whats next?
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#23
Trevuren

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GOOD WORK :tazz:

Now, please provide me with a fresh HJT log.


Trevuren
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#24
Summer_24

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Here you go!!


Logfile of HijackThis v1.99.1
Scan saved at 9:37:41 PM, on 7/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\ewido\security suite\ewidoctrl.exe
D:\Program Files\ewido\security suite\ewidoguard.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\WINDOWS\TEMP\jSPHX1OP.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\SpyCatcher\DeleteSatellite.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\PROGRA~1\Toolbar\TBPS.exe
D:\PROGRA~1\AIM\aim.exe
D:\PROGRA~1\Toolbar\PIB.exe
D:\Program Files\Messenger\msmsgs.exe
d:\PROGRA~1\Toolbar\radio.exe
D:\Program Files\SpyCatcher\Protector.exe
D:\Program Files\SpyCatcher\Scheduler daemon.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\PROGRA~1\Toolbar\TBPSSvc.exe
D:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50243
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50243
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50243
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - D:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "D:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [THGuard] "D:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\RunOnce: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe /boot
O4 - HKCU\..\Run: [AIM] D:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Protector.lnk = D:\Program Files\SpyCatcher\Protector.exe
O4 - Startup: Scheduler.lnk = D:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///D:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///D:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///D:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\PROGRA~1\AIM\aim.exe
O15 - Trusted Zone: www.archiviosex.net
O15 - Trusted Zone: www.redfunny.com
O15 - Trusted Zone: *.skoobidoo.com
O15 - Trusted Zone: www.skymasters.biz
O15 - Trusted Zone: *.slotchbar.com
O15 - Trusted Zone: *.windupdates.com
O15 - Trusted Zone: *.skoobidoo.com (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121549626671
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...rl/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - D:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - D:\PROGRA~1\Toolbar\TBPSSvc.exe
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#25
Trevuren

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GOOD JOB :tazz:

Now that you have kicked one bad service in the pants, the next one will just be easier.


To stop a service and set to 'disabled'
  • Go to Start > Run and type in Services.msc then click OK
  • Click the Extended tab.
  • Scroll down until you find the service.
    ===>WebSeach Toolbar support NT service
  • Click once on the service to highlight it.
  • Click Stop
  • Right-Click on the service.
  • Click on 'Properties'
  • Select the 'General' tab
  • Click the Arrow-down tab on the right-hand side on the 'Start-up Type' box
  • From the drop-down menu, click on 'Disabled'
  • Click the 'Apply' tab, then click 'OK'
The service is now stopped and disabled.


Next,

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

First we need to make all files and folders VISIBLE:

Go to start>control panel>folder options>view (tab)
*choose to "show hidden files and folders,"
*uncheck the "hide protected operating system files" and the "hide extensions for know file types" boxes.
*Close the window with ok
*All hidden files will now be visible

Please RUN HijackThis.
. Click the SCAN button to produce a log.

Place a check mark beside each one of the following items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50243
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50243
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50243
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - D:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\RunOnce: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe /boot
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - D:\PROGRA~1\Toolbar\TBPSSvc.exe



Now with all the items selected, and all windows closed except for HJT, delete them by clicking the FIX checked button. Close the HijackThis window and Reboot Your System in Safe Mode

How to use the F8 method to Start Your Computer in Safe Mode

*Restart the computer.
*as soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
*Use the arrow keys to select the Safe mode menu item
*press Enter.


Using Windows Explorer, locate the following files/folders, and DELETE them (if they are present):

D:\WINDOWS\TEMP\jSPHX1OP.exe
D:\PROGRAM FILES\Toolbar<===Folder and all its content

Exit Explorer


Next, while still in Safe Mode,

We will now delete the service:

1. Open HJT
2. Click on Config>>Misc Tools>>Delete an NT Service
3. Copy/Paste TBPSSvc in the space provided and click OK
4. The program will ask you to REBOOT --- Accept
5. REBOOT into Normal Mode

Finally, run HijackThis, click SCAN, produce a LOG and POST it in this thread for review.

Regards, (You can do it)

Trevuren




Finally, RUN Hijackthis again and produce a new HJT log. Post it in the forum so we can check how everything looks now.

Regards,

Trevuren

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#26
Summer_24

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;) OK, I tried to click on the WebSeach Toolbar support NT service to stop it and it has a box saying that it "could not stop the websearch toolbar support NT service service on local computer. Error 1053: the service did not respond to the start or control request in a timely fashion." Why cant I get this stopped??? :tazz:
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#27
Trevuren

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I don't know why. I will consult with the brains on this one. It may take a day or two for an answer.

Regards,

Trevuren

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#28
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Ok, I think I may have made a little bit of progress. I attempted once more and made it through all of your instructions until I got to deleting D:\PROGRAM FILES\Toolbar, where I got the message "cannot delte common.dll: its being used by another person or program. Close any programs that might be using the file and try again." I dont understand why I am getting this message when I do not having anything opened except for what I am trying to delete.??
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#29
Trevuren

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According to our "Super Expert/Moderator" who goes by the name Bananafanafo your system requires the latest Service Pack for .Net Framework 1.1 from Microsoft.

You can read about it HERE

You can get the download from: HERE


Regards,

Trevuren
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#30
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This is the error I am getting now:
NDP1.1 sp1-KB867460-X86.exe....the upgrade patch cannot be installed by Windows Installer b/c the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct update patch.
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