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I have a funny problem on my Windows XP Professional system.
Due to a problem on Pinnacle Studio 9 Plus which is contantly switching to black and white for no apparent reason and also causing system crashes at times the pinnacle suport team have requested me to run msinfo32.exe.

If I run msinfo32 the following happens:
Help and suport center starts
click on " Use tools to view computer info and diagnose problems"
click on " Advance system info"
click on " View detailed system info (msinfo32.exe)

Now the whole process repeats without actually starting msinfo32

I have attached a scan from hijack this

Thanks for the help


Logfile of HijackThis v1.97.7
Scan saved at 09:22:39, on 17/07/05
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\AVPersonalPremium\AVGUARD.EXE
C:\Program Files\AVPersonalPremium\AVESVC.EXE
C:\Program Files\AVPersonalPremium\AVWUPSRV.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\AVPersonalPremium\AVMAILC.EXE
C:\Program Files\AVPersonalPremium\AVGNT.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\Program Files\QuickTime\qttask.exe
D:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
C:\Program Files\WinZip\WZQKPICK.EXE
D:\Program Files\Yahoo!\Yahoo! Desktop Search\YDSsystray.exe
D:\Program Files\Yahoo!\Yahoo! Desktop Search\YahooDesktopSearch.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\Documents and Settings\Peter\Local Settings\Temp\Yahoo! Desktop Search\c2\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.de/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AVGCtrl] "C:\Program Files\AVPersonalPremium\AVGNT.EXE" /min
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\System32\keyhook.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2a.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCSuiteTrayApplication] D:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Error Nuker] C:\Program Files\Error Nuker\bin\ErrorNuker.exe autostart
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [PcSync] D:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: Yahoo! Desktop Search System Tray.lnk = D:\Program Files\Yahoo!\Yahoo! Desktop Search\YDSsystray.exe
O4 - Startup: Yahoo! Desktop Search.lnk = D:\Program Files\Yahoo!\Yahoo! Desktop Search\YahooDesktopSearch.exe
O4 - Global Startup: gwum.lnk = C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1120928049234
O17 - HKLM\System\CCS\Services\Tcpip\..\{CECB9760-79F2-4A1A-B2F4-0E6D25982D09}: NameServer =
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Did u install any .nfo file viewer like, "Damm nfo Viewer"?
And after that, did u let that program change ur .nfo file assosciation?
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No other vieweres like sugested were installed. I cannot recall having any other assiation to nfo files. Also when double clicking nfo files the actual help and suport centre opens.

But what I just noticed if I do this the actual system info becommes available. I thus have the ifo that I wanted but why should this only work over this strange way of getting the info.

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It does'nt run from Help Center because, Help Center uses scripts to launch other applications and ur Anti-Virus blocks that script.
Also check if it it runs from:
1) Start-> Programs->Accessories-> System Tools->System Information.
2) Start->Run. Type msinfo32. Press Enter.
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2) Start->Run. Type msinfo32. Press Enter

This is exactly what I have done but this then starts the help centre.
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Oops.. i thought u were trying to open msinfo32 from inside Help Center.
Now follow these steps below:

1) Open regedit.

2) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\msinfo32.exe key.
Check the following values inside this key (Ignore the "="):
  • (Default) = C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSInfo32.exe
  • Path = C:\Program Files\Common Files\Microsoft Shared\MSInfo.
3) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\MSInfo32.exe
Check the following values inside this key (Ignore the "="):
  • (Default) = (value not set)
  • NoOpenWith =
Note: NoOpenWith is blank.
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